Smart Money People Logo
Go to business site
Share this page
Link copied

Family Building Society: Mortgages reviews

View other Family Building Society products
4.91
Based on 612 reviews, last reviewed 13th Jan 2026
47% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

FBS customer services agent was very helpful FBS customer services agent was very helpful when I enquired about renewing my current interest only mortgage loan which is due to expire in April. He... Read more Reviewed on: 13th January 2026
M Humphreys's avatar
M Humphreys

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
Visit provider site Read all reviews See your review

About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (612)

Review of the Family Building Society, Mortgages:

I rang to find out about how to apply for a mortgage.

5
I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Reviewed on: 28th February 2025
Susan L's avatar
Susan L
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Quick and efficient service and quick response with...

5
Quick and efficient service and quick response with receipt of payment Reviewed on: 21st January 2025
Barry 's avatar
Barry
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Rian (Brasier) clearly explained my options regardin...

5
Rian (Brasier) clearly explained my options regarding my mortgage and its continuation when the current term ends in 2036. he followed it up in writing. Reviewed on: 20th January 2025
Paul R's avatar
Paul R
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Kieran was very helpful and dealt with my query effe...

5
Kieran was very helpful and dealt with my query effectively Reviewed on: 15th January 2025
Ben 's avatar
Ben
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Patient and helpful

5
Erick was very patient and took time and trouble to help Reviewed on: 10th January 2025
Tim C's avatar
Tim C
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Helpful Operator

5
Called FBS re changes to the BoE base rate and whether the last one in November 24 had been passed on. The operative I spoke to was very helpful, confirmed this is happening 20th Feb 25 and then spent time answering related questions for me. Reviewed on: 10th January 2025
A Mortgage holder's avatar
A Mortgage holder
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Reasuance needed and received

5
Reached a date for refixing my mortgage and needed reassurance that i was thinking correctly due to both age and sickness Reviewed on: 10th January 2025
Christopher B's avatar
Christopher B
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

responsive

5
The sales person was very responsive in following up my enquiry Reviewed on: 18th December 2024
Vince B's avatar
Vince B
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

New mortgage application

5
Louise the New business representative was very helpful and supportive throughout my application. There wasn't the need to book a time slot to speak to her or her team, I could call at a time that was convenient for me. I would highly recommend FBS if you value a friendly, approachable and transparent mortgage provider. Reviewed on: 13th December 2024
Les 's avatar
Les
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Excellent service everything explained so well

5
Excellent service everything explained so well Reviewed on: 9th December 2024
Jill J's avatar
Jill J
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

We received exceptional support from Luke.

5
We received exceptional support from Luke. The process whilst thorough was easy and managed extremely well by the underwriters. Reviewed on: 5th December 2024
Christine B's avatar
Christine B
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Family Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill