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Family Building Society: Mortgages reviews

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4.91

Based on 627 reviews, last reviewed 12th Feb 2026

37% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

5%

1%

0%

1%

Latest highest rating:

5

on a call with Serena , on a call with Serena , she was knowledgable , helpful , friendly and prompt with her replies and emails . I got everything i needed from the call Reviewed on: 12th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (627)

Review of the Family Building Society, Mortgages:

Exellent customer service

5

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Reasuance needed and received

5

Reached a date for refixing my mortgage and needed reassurance that i was thinking correctly due to both age and sickness Reviewed on: 10th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

responsive

5

The sales person was very responsive in following up my enquiry Reviewed on: 18th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

New mortgage application

5

Louise the New business representative was very helpful and supportive throughout my application. There wasn't the need to book a time slot to speak to her or her team, I could call at a time that was convenient for me. I would highly recommend FBS if you value a friendly, approachable and transparent mortgage provider. Reviewed on: 13th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Excellent service everything explained so well

5

Excellent service everything explained so well Reviewed on: 9th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

We received exceptional support from Luke.

5

We received exceptional support from Luke. The process whilst thorough was easy and managed extremely well by the underwriters. Reviewed on: 5th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

excellent service from new business representative,...

5

excellent service from new business representative, Louise Taylor. prompt and efficient. Reviewed on: 2nd December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Exceptional

5

Not your standard case but Family were very pro active and helpful along the way. Easy to speak to and would contact the right people if any issues arose. Reviewed on: 2nd December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Its a personal service with Humans who listen!

5

Its a personal service with Humans who listen! Reviewed on: 29th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Good interaction with New Business staff

5

Very helpful, knowledgeable staff and friendly Reviewed on: 28th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

the Society has been highly recommended by our mortg...

5

the Society has been highly recommended by our mortgage advisers with a very easy and straightforward experience, we are very pleased to be the Society members Reviewed on: 28th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

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