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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (615 reviews)

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4.91

Based on 615 reviews, last reviewed 23rd Jan 2026

49% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Well Done Family Building Society Louise Taylor was really helpful discussing through a possible mortgage solution for my son his wife. She was thorough and really understanding. We ha... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (615)

Review of the Family Building Society, Mortgages:

A very satisfied customer...and then some!

Taking out a mortgage at the grand old age of 69 years having been told by my mortgage advisor the likelihood of which “may not be easy”,I persisted.And there you were. My one product with The Family Building Society,hasn’t required much direct contact it has to be said.However,the few occasions it has been necessary,I have met with friendly,supportive,professional individuals for whom nothing was too much trouble. Likewise,having recently remortgaged,everything was explained and I was kept informed every step of the way. Thank you. Reviewed on: 3rd June 2021

Reply from Family Building Society Thanks for your positive review Margaret. It's great to know we were able to help you! Response date: 8th June 2021

Existing satisfied customer.

I have been with the Family building Society for 11 years, I have only experienced two minor problems which were quickly corrected, they are truly professional helpful organisation that I would recommend to everyone. Reviewed on: 26th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024

The gentleman I spoke with was very helpful and polite

The gentleman I spoke with was very helpful and polite Reviewed on: 25th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024

Very helpful.

Very helpful. I had query on end of fixed mortgage and sorted out very quickly. Reviewed on: 22nd October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024

A very friendly and helpful service

A very friendly and helpful service, maybe not the cheapest rates around, but certainly competitive. Reviewed on: 21st October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024

Dan - excellent customer service

Had a quick call this afternoon with Dan , he couldn’t have been more efficient if he tried ! He was really helpful & patient Reviewed on: 18th October 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our customer service was excellent! Response date: 21st October 2024

Very very helpful and polite pleasant to talk to

Very very helpful and polite pleasant to talk to Reviewed on: 17th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us very helpful and polite to talk to! Response date: 21st October 2024

Michelle Parry and my BDM Grace support

Michelle Parry and my BDM Grace have given me great assistance in the client (HE) .They have both gone over and above to ensure my clients proceeded with the funds and guidance in this case Reviewed on: 9th October 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with Michelle and Grace! Response date: 10th October 2024

Very polite service.

Very polite service. Staff were very helpful in arranging a mortgage renewal. Reviewed on: 1st October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us helpful and polite! Response date: 4th October 2024

A pleasure to deal with!

Great people to deal with. Obviously very well trained as regards the products they offer, they have a kind and human approach to customers and in my experience cannot do enough to help. Very good listeners, intelligent and cheerful - and in my own case (as an expat looking for a buy-to-let mortgage) undoubtedly offered the best product around. I cannot recommend The Family highly enough. Reviewed on: 27th September 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 27th September 2024

I spoke with Michelle Parry-Bunter who was extremely...

I spoke with Michelle Parry-Bunter who was extremely helpful this morning. She came back swiftly with a response and has been very proffesional. Reviewed on: 26th September 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback, specifically with Michelle! Response date: 27th September 2024

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Family Building Society: Mortgages reviews

49% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (615)

A very satisfied customer...and then some!

Existing satisfied customer.

The gentleman I spoke with was very helpful and polite

Very helpful.

A very friendly and helpful service

Dan - excellent customer service

Very very helpful and polite pleasant to talk to

Michelle Parry and my BDM Grace support

Very polite service.

A pleasure to deal with!

I spoke with Michelle Parry-Bunter who was extremely...

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Savings

Join Smart Money People

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