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Family Building Society: Mortgages reviews
Based on 427 reviews, last reviewed 26th Apr 2025
90% increase in 5 star reviews
in the past 90 days100% decrease in 1 star reviews
in the past 90 days
Helpful staff
Staff very friendly, polite & helpful as had received an unnecessary confusing letter despite having refixed the mortgage deal previously
Reviewed on:
26th April 2025
Dissapointed
Here’s a reworded version of your feedback:
**"The experience with Family was disappointing. There was a significant delay in reviewing the documen...
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Reviewed on:
23rd January 2025
About this product
Family Building Society Mortgages reviews (427)
Helpful Operator
Reply from Family Building Society
Response date: 1st April 2025
Customer Service
Reply from Family Building Society
Response date: 11th April 2025
Very helpful
Reply from Family Building Society
Response date: 11th April 2025
Usually quick to pick up the phone, staff are always...
Reply from Family Building Society
Response date: 11th April 2025
Extremally Helpful Response
Reply from Family Building Society
Response date: 11th April 2025
Friendly and knowledgeable and easy to discuss mortg...
Reply from Family Building Society
Response date: 11th April 2025
So far my broker has been dealing with them
Reply from Family Building Society
Response date: 11th April 2025
Enjoyable review
Reply from Family Building Society
Response date: 11th April 2025
Fast efficient uncomplicated.
Reply from Family Building Society
Response date: 11th April 2025
Very nice staff in the phone,ran through and sorted...
Reply from Family Building Society
Response date: 11th April 2025
Lisa & Ali provided excellent customer service
Reply from Family Building Society
Response date: 11th April 2025