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Family Building Society: Mortgages reviews

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4.91
Based on 627 reviews, last reviewed 12th Feb 2026
37% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

on a call with Serena , on a call with Serena , she was knowledgable , helpful , friendly and prompt with her replies and emails . I got everything i needed from the call Reviewed on: 12th February 2026
Tony Howard's avatar
Tony Howard

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (627)

Review of the Family Building Society, Mortgages:

Exellent customer service

5
Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025
Andrew Weight's avatar
Andrew Weight
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Mortgage Enquiry

5
I found All the staff that I have spoken to very knowledgable, extremely helpful & very friendly, thank you Reviewed on: 28th October 2024
Patricia A's avatar
Patricia A
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024
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Family Building Society

Existing satisfied customer.

5
I have been with the Family building Society for 11 years, I have only experienced two minor problems which were quickly corrected, they are truly professional helpful organisation that I would recommend to everyone. Reviewed on: 26th October 2024
Michael Stirling's avatar
Michael Stirling
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024
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Family Building Society

The gentleman I spoke with was very helpful and polite

5
The gentleman I spoke with was very helpful and polite Reviewed on: 25th October 2024
Paul Stephens's avatar
Paul Stephens
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024
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Family Building Society

Very helpful.

5
Very helpful. I had query on end of fixed mortgage and sorted out very quickly. Reviewed on: 22nd October 2024
Jayne's avatar
Jayne
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024
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Family Building Society

A very friendly and helpful service

5
A very friendly and helpful service, maybe not the cheapest rates around, but certainly competitive. Reviewed on: 21st October 2024
Robert W's avatar
Robert W
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024
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Family Building Society

Dan - excellent customer service

5
Had a quick call this afternoon with Dan , he couldn’t have been more efficient if he tried ! He was really helpful & patient Reviewed on: 18th October 2024
KB 's avatar
KB
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our customer service was excellent! Response date: 21st October 2024
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Family Building Society

Very very helpful and polite pleasant to talk to

5
Very very helpful and polite pleasant to talk to Reviewed on: 17th October 2024
Gerry H's avatar
Gerry H
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us very helpful and polite to talk to! Response date: 21st October 2024
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Family Building Society

Michelle Parry and my BDM Grace support

5
Michelle Parry and my BDM Grace have given me great assistance in the client (HE) .They have both gone over and above to ensure my clients proceeded with the funds and guidance in this case Reviewed on: 9th October 2024
Peter 's avatar
Peter
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with Michelle and Grace! Response date: 10th October 2024
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Family Building Society

Very polite service.

5
Very polite service. Staff were very helpful in arranging a mortgage renewal. Reviewed on: 1st October 2024
Am Na's avatar
Am Na
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us helpful and polite! Response date: 4th October 2024
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Family Building Society

A pleasure to deal with!

5
Great people to deal with. Obviously very well trained as regards the products they offer, they have a kind and human approach to customers and in my experience cannot do enough to help. Very good listeners, intelligent and cheerful - and in my own case (as an expat looking for a buy-to-let mortgage) undoubtedly offered the best product around. I cannot recommend The Family highly enough. Reviewed on: 27th September 2024
Alexandra H's avatar
Alexandra H
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 27th September 2024
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Family Building Society

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