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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (612 reviews)

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4.91

Based on 612 reviews, last reviewed 13th Jan 2026

49% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

FBS customer services agent was very helpful FBS customer services agent was very helpful when I enquired about renewing my current interest only mortgage loan which is due to expire in April. He... Read more Reviewed on: 13th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (612)

Review of the Family Building Society, Mortgages:

I rang to find out about how to apply for a mortgage.

I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Reviewed on: 28th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Mortgages for older borrowers

Getting a mortgage in later life for whatever reason, can be a nightmare. It is worrying and can be very stressful. The Family Building Society understands that life is not always simple and is sympathetic to older people.It listens is always polite and considerate. Reviewed on: 14th December 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear your positive feedback regarding our later life lending! Response date: 19th December 2023

Mia was so helpful

I just phoned to talk about my mortgage and Mia was so helpful and answered all my questions so easily. Reviewed on: 12th December 2023

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Mia was helpful for you! Response date: 19th December 2023

Just what's needed!

We've found FBS to be very helpful and supportive in a very stressful and crucial situation. The information is always clear and the product we were offered originally was exactly what was needed.. Reviewed on: 10th December 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found us very helpful and supportive! Response date: 12th December 2023

Mortgage Title Changes

Just in the process of changing names on mortgage, wasn't sure where to start with it but Serena got the ball rolling with the process and required information needed, very friendly and chatty and informative, I know what to do going forward, I highly recommend, when my current deal is up I'll be remortgaging. Reviewed on: 30th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear that you would highly recommend us! Response date: 5th December 2023

Mortgage renewal

nothing was to much trouble. Very helpful. Thanks Reviewed on: 29th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased you have positive feedback from your mortgage renewal! Response date: 5th December 2023

Intrim Statement Request

Very helpful and polite person. It was agreed to email me the document to save a administration charge. Reviewed on: 29th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us helpful and polite! Response date: 5th December 2023

Good service

Really good products for elderly people unable to secure mortgages Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 5th December 2023

Very good for older people

FBS is one of the few Building Societies prepared to offer older folks a mortgage and their service is very good too. Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 5th December 2023

Very happy with the Customer service which is second to none

We came back from Europe where we had been living for 12 years and The Family Building society was the only bank considering us as potential customers. Thank you for trusting us Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you were very happy with the customer service received! Response date: 5th December 2023

Excellent for older borrowers

As older borrowers on pension income most lenders wouldn’t even consider us. Family we’re happy to lend at a reasonable rate. We are staying with them when our current fix ends. Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you find us excellent for older borrowers! Response date: 5th December 2023

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