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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (395 reviews)

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4.90

Based on 395 reviews, last reviewed 12th Mar 2025

34% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Ryan was patient and very helpful and explained ever... Ryan was patient and very helpful and explained everything we needed to know regarding portal of out mortgage. Reviewed on: 12th March 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (395)

Review of the Family Building Society, Mortgages:

Excellent Briefing Rescues Client

With my mortgage product coming to its end in March, i selected another product in January but then failed to provide written confirmation. On phoning FBS today, I discovered my selection was no longer available. But, the FBS agent I spoke with (Serena) led me by the hand through options available, I made my selection, and the show was back on the road. She was enormously helpful and her briefing crystal clear. Well done and thank you. Major Nick Reviewed on: 5th March 2025

I telephoned this morning spoke to a call handler ca...

I telephoned this morning spoke to a call handler called Catherine she was polite and extremely helpful and dealt with my query efficiently Reviewed on: 24th January 2025

Dissapointed

Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documents, which added unnecessary frustration to the process. The case was initially referred to them for consideration before the valuation was booked, so it was surprising to receive a decline without prior discussion. It would have been far more constructive to have a conversation about why the case didn’t meet their lending appetite, rather than simply receiving an email with the decision."** Reviewed on: 23rd January 2025

Reply from Family Building Society Dear Daren, Thank you for your feedback. We apologise for any inconvenience caused by a delay in responding. To discuss this further please call us on 03330 140146 or request a call back via: familybuildingsociety.co.uk/contact-us/request-a-callback Kind regards, Family Building Society Response date: 5th February 2025

The young lady was very professional put my mind at...

The young lady was very professional put my mind at rest as I hadn’t received any communication back from them and also said she would send me a new letter and email which she did, very knowledgeable young lady Reviewed on: 22nd January 2025

Quick and efficient service and quick response with...

Quick and efficient service and quick response with receipt of payment Reviewed on: 21st January 2025

Rian (Brasier) clearly explained my options regardin...

Rian (Brasier) clearly explained my options regarding my mortgage and its continuation when the current term ends in 2036. he followed it up in writing. Reviewed on: 20th January 2025

Kieran was very helpful and dealt with my query effe...

Kieran was very helpful and dealt with my query effectively Reviewed on: 15th January 2025

Patient and helpful

Erick was very patient and took time and trouble to help Reviewed on: 10th January 2025

Helpful Operator

Called FBS re changes to the BoE base rate and whether the last one in November 24 had been passed on. The operative I spoke to was very helpful, confirmed this is happening 20th Feb 25 and then spent time answering related questions for me. Reviewed on: 10th January 2025

Reasuance needed and received

Reached a date for refixing my mortgage and needed reassurance that i was thinking correctly due to both age and sickness Reviewed on: 10th January 2025

responsive

The sales person was very responsive in following up my enquiry Reviewed on: 18th December 2024

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