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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (618 reviews)

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4.91

Based on 618 reviews, last reviewed 28th Jan 2026

46% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

New business team was very helpful. New business team was very helpful. Reviewed on: 28th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (618)

Review of the Family Building Society, Mortgages:

Excellent Briefing Rescues Client

With my mortgage product coming to its end in March, i selected another product in January but then failed to provide written confirmation. On phoning FBS today, I discovered my selection was no longer available. But, the FBS agent I spoke with (Serena) led me by the hand through options available, I made my selection, and the show was back on the road. She was enormously helpful and her briefing crystal clear. Well done and thank you. Major Nick Reviewed on: 5th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Putting the client first

Excellent customer service, helpful unbiased information and options given without any attempt to upsell. Richard Oddy is kind and thoughtful and goes out of his way to listen Reviewed on: 2nd July 2021

Reply from Family Building Society Thank you for your review. We're really pleased Richard was able to help you and provide such great customer service. Response date: 5th July 2021

Outstanding Service & Customer Care

With 22 years mortgage advice and thousands of clients I know of no other UK lender that goes the extra mile when you are up against a time constraint which needs process flexibility. The recent Stamp Duty deadline presented us with such a situation. With only 5 days remaining our client called to say that heir new Barratt home had completed 2 months ahead of time and could we arrange exchange and completion in 5 days. This was before the final lender valuation had been undertaken, the CML sign off booked and the issuance of the NHBC certificate, which normally takes 14 days. Then there was the small matter of the lender requiring 7 days to arrange release of funds. And all this had to happen during the busiest week of completions the industry has seen in years. If any further proof is required about how the Family Building Society works, let me tell you the funds arrived in our solicitor's bank account at midday on the last possible day and we were able to complete on time. The many thousands of pounds this amazing effort saved in Stamp Duty my clients is testament to how small specialist lenders have the ability to surprise and amaze. My client and my personal thanks must go to Karen Burke, Dawn Mclaughin and Andy Deeley who are total stars and real credits to their employer. Reviewed on: 2nd July 2021

Reply from Family Building Society Thanks for your fantastic review Greg! We're really glad our underwriters were able to pull out all of the stops to get your clients' mortgage through on time, and hope we can help you again in the future. Response date: 6th July 2021

Matthew & Linda

As a mortgage broker of 20 years plus it's refreshing to deal with a lender who's service standards are brilliant even in this busy time we all find ourselves in. Mt clients lost their inital property and were in danger of losing their second one if not for the effots today of Linda in sales support and Matthew your underwritter, first class service. Thanks Adrian Jay Broker Reviewed on: 30th June 2021

Reply from Family Building Society Thanks for your great review Adrian. Fantastic to know we were able to help your clients and we hope we can help you again in the future! Response date: 5th July 2021

Great customer service

This Building Society always picks up the phone extremely fast. The customer service has been amazing, Joanna always goes above and beyond. I would recommend to family and friends Reviewed on: 29th June 2021

Reply from Family Building Society Thank you for your recommendation Felicianna. It's great to know how happy you are with our customer service. Response date: 5th July 2021

Great service and really nice people

Always a very prompt response and great personal service Reviewed on: 27th June 2021

Reply from Family Building Society Thank you for your review! Response date: 28th June 2021

Family Building Society Review

All talk until it gets to underwriting where they find seem to be look for a reason not to lend Reviewed on: 25th June 2021

Human Underwriting

Family BS have always delivered where a sensible bespoke approach is required to tackle a non-high street proposal Reviewed on: 25th June 2021

Always so helpful and transparent

Having had mortgages for over 30 years with the full gambit of lenders, it's just bliss to work with such consistently straightforward, helpful, friendly people - and, particularly well priced, competitive products. Thank you! Reviewed on: 24th June 2021

Reply from Family Building Society Many thanks for your review. It's really good to know you found us to be so helpful and friendly. We're glad we could help! Response date: 28th June 2021

Very friendly and helpful service!

We have had our current mortgage for 3 years. The service we have been provided with has been second to none. Today I spoke to Brenda about a new product and was treated to a very friendly and helpful chat! Reviewed on: 23rd June 2021

Reply from Family Building Society Thank you for your review. It's great to know you're so happy with the service we provide! Response date: 23rd June 2021

Very positive

Extremely helpful woman who answered all my questions kindly. Reviewed on: 22nd June 2021

Reply from Family Building Society Thanks for your review - it's great to know we could help. Response date: 28th June 2021

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