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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (357 reviews)

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4.92

Based on 357 reviews, last reviewed 10th Jan 2025

22% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Helpful Operator Called FBS re changes to the BoE base rate and whether the last one in November 24 had been passed on. The operative I spoke to was very helpful, conf... Read more Reviewed on: 10th January 2025

Latest lowest rating:

2

Shoddy service for a loyal customer. The letter sent to me on the 8/5/24 gave the wrong figure for the monthly repayment - a highly inflated figure which was frightening when first read.... Read more Reviewed on: 21st May 2024

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (357)

Review of the Family Building Society, Mortgages:

Highly recommended

My call was answered within minutes. I was very pleased with the representative I spoke to, who had good product knowledge and was able to answer all my questions. Reviewed on: 16th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 19th November 2024

Very Helpful, but surprised the amount of data you h...

Very Helpful, but surprised the amount of data you have to supply now to get a mortage. On the whole a good service. Reviewed on: 16th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service was very helpful. Response date: 7th May 2024

Friendly, efficient, professional

Friendly, efficient, professional Reviewed on: 15th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service was friendly, efficient, professional. Response date: 7th May 2024

Mortgage Redemption Figure

Louise Taylor was Phenomenal Person to talk with. She clearly explained every thing i wanted to know. Reviewed on: 10th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Louise a good person to speak to, and that she clearly explained everything you needed to know. Response date: 7th May 2024

Swift and comprehensive reply to my query

Swift and comprehensive reply to my query Reviewed on: 10th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service to be swift and comprehensive. Response date: 7th May 2024

Very efficient and knowledgeable member of staff ans...

Very efficient and knowledgeable member of staff answered all my questions fully without rushing - provided me with best options to consider and was friendly and polite throughout - a credit to the company Reviewed on: 9th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service staff to be very efficient and knowledgeable, not to mention friendly and polite, This is very pleasing to hear, so thanks again. Response date: 7th May 2024

Product Rate Switch

I was concerned that I would not be able to do a product switch to a 2 year fixed rate because my mortgage ends in 18 months, however having explained my situation with Kerion, he soon put my mind at rest when he told me that it would not be a problem, as FBS will extend my mortgage to fit in with the new 2 year fixed rate. Reviewed on: 9th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear that Kieran was able to help you with your product switch and put your mind at ease. Response date: 7th May 2024

Called up and spoke with Lisa to resolve an issue wi...

Called up and spoke with Lisa to resolve an issue with correspondence addresses - she was very helpful Reviewed on: 9th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you Lisa was able to help you resolve your issue. Response date: 7th May 2024

Louise Taylor - Offset Mortgage

Louise Taylor was excellent in her presentation of the Family Building Society and the Mortgage product I was interested in opening. She is arranging for an advisor to contact me with regard to your no interest option to your Off-set mortgage product. Reviewed on: 8th April 2024

Reply from Family Building Society Thank you for leaving us this review! We're pleased to hear about your positive experience with us, specifically from Louise. Response date: 30th April 2024

Excellent experience and very helpful guidance , sup...

Excellent experience and very helpful guidance , support and knowledge from Arron Nicholls. Reviewed on: 4th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Aaron was very helpful, supportive and knowledgeable! Response date: 30th April 2024

Excellent customer service.

Excellent customer service. Professional, knowlegeable and patient. Reviewed on: 4th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear you found our service was "Professional, knowledgeable and patient". Response date: 30th April 2024

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