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Family Building Society: Savings reviews

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4.59
Based on 745 reviews, last reviewed 6th May 2025
109% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
74%
See only 4 star reviews
13%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

I had a very friendly customer service representativ... I had a very friendly customer service representative who also had the experience and authority to help me with my query Reviewed on: 6th May 2025
Rob Martin's avatar
Rob Martin

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024
Carol S's avatar
Carol S
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (745)

Review of the Family Building Society, Savings:

Why bother with Premium Bonds.

5
I find this way of saving better than Premium Bonds as you get paid interest on the deposit and also the chance to win sensible money, not a hundred million pounds. The web site is comfortable to use and quick. I would recommend to anyone if they are thinking of changing their bonds. Reviewed on: 25th January 2019
David's avatar
David
Reply from Family Building Society Hi David, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Good luck with your Windfall Bond! Kind regards, Vicky Response date: 15th February 2019
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Family Building Society

I had a very friendly customer service representativ...

5
I had a very friendly customer service representative who also had the experience and authority to help me with my query Reviewed on: 6th May 2025
Rob Martin's avatar
Rob Martin

Post Script to my review of 16 April 25

5
The comments in my review of the 16 April 25 apply equally to both members of the 'online support team' namely 'Ali' (telephone contact 16/04/25) and 'Dyllan' (telephone contact 11/04/25). Reviewed on: 5th May 2025
Steve's avatar
Steve

Fantastic staff, always a welcome smile, very knowle...

5
Fantastic staff, always a welcome smile, very knowledgeable and helpful. Such a pleasure going into the Epsom branch. An efficient service and guide you through the process every step of the way Reviewed on: 2nd May 2025
Jane M's avatar
Jane M

Service at Epsom office

4
Good front office service from Alexis Osborne Reviewed on: 2nd May 2025
Nigel S's avatar
Nigel S
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 2nd May 2025
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Family Building Society

Discussed renewal of Savings account.

5
Discussed action to take on expiry of existing fixed term savings account. Lisa Adams dealt with this efficiently and was extremely nice to talk to, very couteous. More than happy with the transaction. Reviewed on: 1st May 2025
Robert C's avatar
Robert C
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Query answered promptly

5
Query answered promptly and operator friendly and efficient Reviewed on: 1st May 2025
G G's avatar
G G
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

quick service

4
they're very good at sorting thing out on the phone, very quick and friendly service Reviewed on: 1st May 2025
MICHELLE A's avatar
MICHELLE A
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Easy and quick account-opening arrangements

5
The member of staff was most helpful, patient and efficient. The bond and ISA opening arrangements were quick and simple. Reviewed on: 30th April 2025
James R's avatar
James R
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Georgia understood my problem and rectified it promp...

5
Georgia understood my problem and rectified it promptly. I had inadvertently transferred money online to my mortgage account when it should have gone to my savings account. Georgia corrected this error for me. Reviewed on: 30th April 2025
David's avatar
David
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

easy to speak to a person , she listened and the iss...

5
easy to speak to a person , she listened and the issue was resolved Reviewed on: 30th April 2025
liz's avatar
liz
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

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