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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (868 reviews)

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4.56

Based on 868 reviews, last reviewed 20th Jun 2025

305% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

75%

12%

Latest highest rating:

5

HIghly efficient, friendly and courteous, as well as... HIghly efficient, friendly and courteous, as well as giving practical advice and information. Very pleased with the customer service from Family's Guy... Read more Reviewed on: 20th June 2025

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

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About this product

Family Building Society Savings reviews (868)

Review of the Family Building Society, Savings:

ISA

I'm not a big saver but Family Building Society made it eay for me to set up and now with an on-line service. They don't bombard you with paperwork and offers just key one's that could afect your saving decisions Reviewed on: 27th January 2019

Reply from Family Building Society Hi Steve, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

HIghly efficient, friendly and courteous, as well as...

HIghly efficient, friendly and courteous, as well as giving practical advice and information. Very pleased with the customer service from Family's Guy Williams and then also Donnika when i rang back with another query. Reviewed on: 20th June 2025

Telephoned to close account.

Telephoned to close account. Dealt with very efficiently by Elissa Agodi. Reviewed on: 20th June 2025

Donnika provided an excellent service.

Donnika provided an excellent service. Walked me through all stages to re-join Family Building Society (new banking update process etc) to set up a new account for re-investment Reviewed on: 19th June 2025

Good interest rate and polite customer service and e...

Good interest rate and polite customer service and easy o line process to open an account Reviewed on: 19th June 2025

Great service, very quick and completed everything i...

Great service, very quick and completed everything i wanted Reviewed on: 19th June 2025

Stephanie helped me sort out account access.

Stephanie helped me sort out account access. She was very patient Reviewed on: 19th June 2025

Inspired my confidence in the products and services

Telephone enquiry was answered quickly, the associate that handled my call was very helpful, polite and knew her stuff, so I was confident and satisfied. Reviewed on: 18th June 2025

lots of options and plenty of time and easy to renew...

lots of options and plenty of time and easy to renew when mature. Reviewed on: 18th June 2025

Very patient & diligent

Lisa Adams was very patient & diligent, dealing with a slightly annoying new log in system, in a charming manner. Answered all my extra questions quickly & helpfully. Thank you! Reviewed on: 18th June 2025

The support I received from The Family Building Soci...

The support I received from The Family Building Society was very professional, very friendly and very comprehensive, Thank you Reviewed on: 18th June 2025

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