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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1252 reviews)

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4.55

Based on 1,252 reviews, last reviewed 10th Mar 2026

17% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

My call was answered quickly and efficiently My call was answered quickly & efficiently as was my problem, did. It feel rushed or pressured whilst trying to sort out new signing in details Reviewed on: 10th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1252)

Review of the Family Building Society, Savings:

Reasonably quick to answer phone, Lisa set me on the...

Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025

Unrivalled

offering the best interest rate around I was happy I accidentally came across them last year, the process of re-investing again was quick and easy but I think it could have been done easier online than using the postal system Reviewed on: 24th June 2020

Market Tracker Saver

Very good idea, gives an excellent rate of interest. Reviewed on: 21st June 2020

Keeping it in the Family

Super friendly and incredibly customer focused Family are really different to the rest of the market Reviewed on: 20th June 2020

Lovely people to deal with

Took out I.S.A.’s last year and have been so impressed with the society’s efficient and courteous service, that have transferred other Savings to F.B.S this year. Staff are so helpful and treat you as a valued client, rather than a number. Well done to you all. Reviewed on: 13th June 2020

Excellent customer service

I find their information to be clear, and my experience of telephoning them for more info has always been good - quick to answer, knowledgeable people answering who understand my question and deal with it efficiently and promptly Reviewed on: 11th June 2020

Excellent service

Opened a savings account with Family Building Society, really pleased with the opening process and speed at which the account was opened. 10/10. Reviewed on: 6th June 2020

Savings review

The service I received was both professional and friendly Reviewed on: 31st May 2020

Frustrating service

It would be great if someone picked up the phone during the hours that the Building Society are meant to be open! I just want to change my address and phone number and I cannot do this online. Other companies are managing something of a service during this covid crisis time. Reviewed on: 28th May 2020

Reply from Family Building Society Hi Grace, Thank you for your message and I’m sorry that you have had trouble contacting us. As a result of these unprecedented times, we have made some temporary changes to our opening hours. From Tuesday 26 May our Head Office will be open from 9.00am to 2.00pm from Monday to Friday and we will be closed on Saturdays. Our phone lines are particularly busy at the moment, so we may take longer than normal to answer calls. However, there is an option for you to leave a call-back request, which will retain your place in the queue so that you don’t have to wait on the line. Alternatively, you can email us at [email protected] with a contact number for us to call you, or you can send us a secure message if you are registered for our Online Service. A Change of Address form is also available to download from our website – familybuildingsociety.co.uk. Just go to the FAQ tab at the top of the home page. Thank you for your feedback which has been passed on to our senior management. Kind regards, Vicky Response date: 28th May 2020

Good range of products, good service

Family Building Society are one of a very few financial organisations offering a good choice of savings products with some of the best interest rates to be had. The service is very good - I was kept informed of the progress of an ISA transfer. Reviewed on: 27th May 2020

Friendly attitude.

Just to say that your adviser was very friendly on the phone, and we had a bit of banter to oil the hinges of what could have been a starchy business call. I am self-isolated, so it was appreciated. Reviewed on: 26th May 2020

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