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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1253 reviews)

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4.55

Based on 1,253 reviews, last reviewed 10th Mar 2026

15% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was dealt with today by Messiah who was very polit... I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1253)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

Savings interest rates are mediocre

.................................................................................................................... Reviewed on: 27th April 2020

You are Ok and had competitive products for savers

I have received the new style annual savings summary. Looks nice BUT I have to send the interest certificate to my accountant but you should append your name and head office and address on the top right of the certificate page so HMRC see your details. Reviewed on: 27th April 2020

Great customer sevice

Friendly, helpful team. Annual Savings Summary is informative and very helpful. Reviewed on: 26th April 2020

Good rate and easy online account opening

I chose this account because it had the best rate available for an easy-access online-managed ISA at the time. Opening the account was straightforward and the only reason I haven't given a top rating is that I had to print and post a paper form to request a transfer from my old ISA provider. That really shouldn't be necessary in 2020. Reviewed on: 25th April 2020

Like the New Annual Savings Summary

Just received the new Annual Savings Summary pamphlet. Big thumbs up. Straightforward design, nice touch with the surname added on front and in logo in handwriting form. Overall, really good. I've not ever received such a personalised pamphlet from any other bank or building society that I have moneyed with. Reviewed on: 25th April 2020

Windfall Bond

No problems with the Windfall bonds, very good. Reviewed on: 25th April 2020

Useful annual savings summary

I found it useful to be sent an annual summary of my FBS savings and interest received. Reviewed on: 24th April 2020

Customer service.

Although I do not live near the Branch of The Family Building Society I always use the Internet,for any queries or opening new accounts.I know that I can always rely on a prompt courteous reply and opening new accounts with them is a simple procedure. Reviewed on: 24th April 2020

Good savings

Very good interest rate and efficient service Competitive interest rate Good service Reviewed on: 24th April 2020

Disappointed with being ignored or at best dismissed after making a complaint

I reported that I was unable to access my accounts online despite being a long term user. I was replied to with a rather vague message saying thsi shouldn't have happened. Now it has happened again and I am still unable to access the account. Very poor in the current adverse climate! Reviewed on: 23rd April 2020

Reply from Family Building Society Hello there, thank you for your review and feedback. I am sorry you haven’t received our usual high standard of service. So I can sort this out for you, please could you email your details to [email protected] and I will ask our customer service team to contact you urgently. Many thanks, Vicky. Response date: 28th April 2020

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