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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (870 reviews)

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4.56

Based on 870 reviews, last reviewed 23rd Jun 2025

292% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

4

Problem logging on Had an issue logging on due to your system change, lady who helped me through it was very helpful Reviewed on: 23rd June 2025

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

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About this product

Family Building Society Savings reviews (870)

Review of the Family Building Society, Savings:

Good interest while it lasts, and good customer service

I've been with Family BS for a few years. They are one of several banks/building societies who regularly offer competitive interest rates. Sadly, as with all banks, you have to keep an eye for interest rates later being lowered. Particularly disappointing that the windfall bond has recently become a lot less attractive. Customer service is good - It's refreshing to get through reasonably quickly by phone and for me it's a big help to get a customer services agent with a British accent as I really struggle with accents. However the customer service line would ideally be open for longer as sometimes you need help outside of office hours. Reviewed on: 17th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Excellent service

Following a change to your systems I needed help to migrate my details and the CSA I spoke to was very helpful and patient - overall excellent service Reviewed on: 16th May 2025

Catherine who helped resolve my problems with lookin...

Catherine who helped resolve my problems with looking was very polite,patient and helpful and was able to sort out the issues I was struggling with Reviewed on: 16th May 2025

Call to query logging into new system.

Call to query logging into new system. Resolved efficiently and good customer service Reviewed on: 15th May 2025

Lisa was a very helpful and knowledgeable assistant

Lisa was a very helpful and knowledgeable assistant Reviewed on: 15th May 2025

Very People Friendly Building Society

I needed to contact Family Building Society with some important questions I had to do with my account. They were easy to contact and Aimee Kennedy was extremely helpful, patient and clear. to speak with on the phone. Reviewed on: 15th May 2025

Very Helpful Customer Service Team.

Very helpful customer service team. The newly overhauled website is much more user-friendly. One tip: please show the customer their password when logging in as other companies do, thank you. Reviewed on: 15th May 2025

Good clear advice on opening new account

I needed advice on how to change my savings account to an ISA account and the agent Thomas White was very helpful and patient talking me through the process Reviewed on: 15th May 2025

ISA Transfer

Lisa Adams answered my queries regarding maturing ISA Transfer from Skipton BS to FBS. She was polite, patient & helpful and put my mind at rest. Reviewed on: 14th May 2025

Good online security.

Good online security. Can easily get in touch with the customer services over the phone. Reviewed on: 14th May 2025

Excellent products and excellent service from staff

Excellent products and excellent service from staff Reviewed on: 14th May 2025

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