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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,253 reviews, last reviewed 10th Mar 2026
15% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

I was dealt with today by Messiah who was very polit... I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026
Aileen B's avatar
Aileen B

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1253)

Review of the Family Building Society, Savings:

Matured Bond

1
Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025
Janice T's avatar
Janice T
Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025
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Family Building Society

Savings review

5
Cut the pay of your senior staff to level commensurate with their responsibilities, i.e. remove their bonuses Reviewed on: 17th January 2020
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
The assistant was very helpful and excellent customer service Reviewed on: 13th January 2020
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Special bond rates and fix rates Reviewed on: 11th January 2020
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Great service. Good rates for easy access savings Reviewed on: 9th January 2020
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Like that you can come in and open an account without having to make an appointment Reviewed on: 1st January 2020
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Brenda is so helpful and knowledgeable Reviewed on: 31st December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Old news article needs updating. TV Reviewed on: 19th December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
I like the service and help I receive in the branch office and I often think the interest rate could be better Reviewed on: 19th December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Staff are always helpful and polite and always very efficient. Most of all always have time to exchange a few words. Reviewed on: 19th December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Easy to deal with. Very professional. Reviewed on: 19th December 2019
Epsom branch customer's avatar
Epsom branch customer

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