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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,253 reviews, last reviewed 10th Mar 2026
15% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

I was dealt with today by Messiah who was very polit... I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026
Aileen B's avatar
Aileen B

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1253)

Review of the Family Building Society, Savings:

Matured Bond

1
Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025
Janice T's avatar
Janice T
Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025
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Family Building Society

Savings review

5
It is nice that the three ladies Nicki, Karen and Brenda are always on the counter as they know what they are doing and my account Reviewed on: 26th September 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Great staff - friendly, and very helpful Reviewed on: 6th September 2019
Epsom branch customer's avatar
Epsom branch customer

UNSUBSCIBE

1
Please unsubscribe me from emails. [Email address removed by Smart Money People]. Where is the link to do this??? Reviewed on: 2nd August 2019
L DODD's avatar
L DODD
Reply from Family Building Society Hello Mrs Dodd, thank you for getting in touch. I'm sorry you no longer want to receive marketing emails from us. I have unsubscribed you from those emails now. We have to send you servicing emails that relate to the savings accounts you hold with us, so you will still receive these. If you have any further questions, please call our Family Service Team on 03330 140144. Many thanks, Vicky Response date: 6th August 2019
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Family Building Society

Great service

5
Quick and friendly. Easy to read inormation Reviewed on: 1st August 2019
Lizzie's avatar
Lizzie

Savings review

5
Keep up your present arrangements! Reviewed on: 1st August 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Excellent customer service in Ashley Centre branch Reviewed on: 31st July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Pleasant, helpful, friendly service Reviewed on: 31st July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
It would be good if we could transfer directly from our Bank Account to National Counties account Reviewed on: 31st July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Less postal correspondence. May cancel and have email. Reviewed on: 31st July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Rates available, advice given, professional and competent staff. Open a branch in Cobham! Reviewed on: 31st July 2019
Epsom branch customer's avatar
Epsom branch customer

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