Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1245 reviews)

View other Family Building Society products

4.54

Based on 1,245 reviews, last reviewed 27th Feb 2026

32% decrease in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Lisa Adams on 26/02/26 I spoke with Lisa Adams on 26/02/26, who delivered excellent customer service on my savings account. She was welcoming, professional, helpful and fri... Read more Reviewed on: 27th February 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1245)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

Poor customer service

I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025

Reply from Family Building Society Thank for you for taking the time to leave us your review. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. We do offer a call-back service which is especially useful for times when we are busy so that customers don’t have to wait on the line. This facility retains your place in the queue which means that your call-back request is automatically sent to an agent who will make a call out to you, and you don’t have to wait on the phone for your call to be answered. If there’s anything else we can assist you with, please do not hesitate to contact us back. Response date: 16th September 2025

Lisa Adams gave excellent service

Lisa Adams gave excellent service and help on phone on 15Sep25 when i phoned to get account unlocked. Thank you Lisa Reviewed on: 15th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Handled the issue without any problems.

Handled the issue without any problems. Resolved the matter with advice on memorable word use. Reviewed on: 15th September 2025

The staff were well informed and very helpful.

The staff were well informed and very helpful. It didn’t take long to process our applications. Reviewed on: 15th September 2025

the problem I had was sorted by Lisa quickly very go...

the problem I had was sorted by Lisa quickly very good she is. My problem is that I rang at 9am and still got the message about a high volume of calls really plus it still took 7 minuets to answer my call Reviewed on: 15th September 2025

Human contact

I had problems login into my accounts due to the new system and called the Society. They were very helpful and talked me through the procedure needed. Reviewed on: 14th September 2025

Job well done

Rosie Keysell was very helpful in assisting. Reviewed on: 12th September 2025

Account access.

Very patient adviser helping to access my account, did not complete this issue but that was down to me. Reviewed on: 11th September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th September 2025

Excellent Service.

I spoke to Gillian Collard - Customer Service Representative earlier today to discuss my account and was very pleased with the service received to resolve the issue with my account. Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with Gill! Response date: 11th September 2025

Friendly and very helpful.

Friendly and very helpful. Will recommend to a friend Reviewed on: 10th September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th September 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Bonus Saving Account
from first direct 4.80 from 48 reviews
Instant Access Savings Account
from Wealthify 4.79 from 19 reviews
Savings
from Chase Bank 4.94 from 22965 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.91 from 635 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub