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Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 1,246 reviews, last reviewed 2nd Mar 2026
23% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026
Neil B's avatar
Neil B

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

Helpful staff who took the time to listen explain an...

5
Helpful staff who took the time to listen explain and answer questions Reviewed on: 8th May 2025
Peter Worrall 's avatar
Peter Worrall

Website LOCKED ME OUT recently.

3
Website LOCKED ME OUT recently. (Lodged complaint)...Today, LOGIN DOWN! Reviewed on: 8th September 2025
Peter B's avatar
Peter B
Reply from Family Building Society Thank you for your comments. Your complaint is currently being investigated and we will respond in due course. Kind regards Family Building Society Response date: 11th September 2025
The Family Building Society Logo
Family Building Society

Katherine answered all my questions regarding my fix...

5
Katherine answered all my questions regarding my fixed bond maturity options. Reviewed on: 5th September 2025
Bharat 's avatar
Bharat
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Katherine! Response date: 23rd October 2025
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Family Building Society

This is how customer service should be

5
I spoke to Dylan D'Cruz today to check on my account interest and he was a great example of how good customer service can be. As a retired Regional Manager of a national building society my self I was very impressed Reviewed on: 5th September 2025
Oliver C's avatar
Oliver C
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Dylan! Response date: 29th October 2025
The Family Building Society Logo
Family Building Society

The call centre staff was very understanding of my d...

5
The call centre staff was very understanding of my deafness Reviewed on: 4th September 2025
Richard B's avatar
Richard B
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025
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Family Building Society

Excellent and professional service

5
Excellent and professional service throughout Reviewed on: 4th September 2025
Artur M's avatar
Artur M
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025
The Family Building Society Logo
Family Building Society

Lisa Adams was fantastic today in customer services.

4
Lisa Adams was fantastic today in customer services. I was in total overwhelm as things had gone wrong with funding for buying a house and time was of the essence. She empathised and phoned me back as promised and resolved an issue for me. She was so kind and allowed me time to respond without going on about waiting times. Reviewed on: 3rd September 2025
Janette H's avatar
Janette H
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 29th October 2025
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Family Building Society

Trouble with new log in - great help from Dylan and Tom

5
trouble with new log in system. Dylan and Tom helped and the result is I have successfully logged in. Reviewed on: 3rd September 2025
Alison 's avatar
Alison
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025
The Family Building Society Logo
Family Building Society

Such helpful and friendly staff.

5
A delight to speak to some real people who are so helpful and patient. In particular I should like to thank Stephanie McGrath who has the patience of a saint. She was particularly helpful and understanding when I was struggling with passwords etc. She is a fantastic ambassador for the Family Building Society! Reviewed on: 3rd September 2025
SAH's avatar
SAH
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Steph! Response date: 29th October 2025
The Family Building Society Logo
Family Building Society

I needed help concerning my maturing ISA.

5
I needed help concerning my maturing ISA. I spoke to Lisa Adams, Customer Service Representative and she was so helpful and explained my choices clearly. It was nice to be able to speak to someone and have my questions answered straightaway. Reviewed on: 3rd September 2025
Susan B's avatar
Susan B
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 29th October 2025
The Family Building Society Logo
Family Building Society

Good, straightforward customer service via phone

5
Phone call was answered in a reasonable time; no lengthy menus; the associate, Dylan, was very efficient and solved my issue quickly. Reviewed on: 3rd September 2025
Anna M's avatar
Anna M

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