Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1198 reviews)

View other Family Building Society products

4.56

Based on 1,198 reviews, last reviewed 7th Jan 2026

60% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Savings 12 month review Been with this company over 12 months they offer competitive savings rates I’ve had to contact them twice due to locking myself out of my account and ... Read more Reviewed on: 7th January 2026

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1198)

Review of the Family Building Society, Savings:

Catherine was brilliantly helpful and patient.

Catherine was brilliantly helpful and patient. She helped me to resolve my difficulties, and suggested that she stayed on the line (phone) until I had achieved my goal. I had to phone back, and she was just as brilliant. Reviewed on: 25th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Poor communications

As an existing customer I was very disappointed to find that not only do I have to re-register for online services but that no letters or emails were sent to inform us that this change was happening and so I only found out when I tried to access our online joint account. Now I have to wait even longer to receive a verification code by post and my wife will also have to go through the same lengthy process too. Reviewed on: 22nd December 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. The decision not to proactively notify customers of the online service upgrade launch date was a business decision, made to reduce the risk of a high volume of calls and simultaneous re-registrations. Information about the re-registration process was available on our website within the Savings Online Service FAQs, allowing customers to complete the process as and when access to their funds was required. For existing customers, your verification code is issued by post to ensure the security of your account. If the code is not received within five days of re-registration, please contact the Society by telephone and we will provide the code directly. In the meantime, you are welcome to contact the Society to carry out any transactions or requests on your behalf, as we are committed to ensuring uninterrupted access to your funds. Response date: 31st December 2025

Delighted with a win with a windfall bond.

Delighted with a win with a windfall bond. Reviewed on: 21st December 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your happiness with our Windfall Bond. Response date: 31st December 2025

They offer some of the best savings rates

They consistently offer some of the best savings rates and I have been a customer for many years. I use them online but their branch is fairly local if I ever need them Reviewed on: 20th December 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with us! Response date: 31st December 2025

TOO QUICK

The SMS messages are delivered far too quickly to be safely received. Reviewed on: 20th December 2025

Reply from Family Building Society Thank you for your feedback. SMS messages are designed to be delivered instantly to ensure timely communication. We’re glad to see they’re reaching you quickly, as this is an important part of the service. Response date: 5th January 2026

High rate of return for my savings

Family Buidling Society have consistently offered a high rate of return for my savings, both for variable interest rate accounts and fixed rate. Reviewed on: 19th December 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st December 2025

I needed some info of my account and got the answers...

I needed some info of my account and got the answers immediately. Reviewed on: 19th December 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st December 2025

I was dealt with by a very sociable lady who dealt w...

I was dealt with by a very sociable lady who dealt with my request very amicably Reviewed on: 19th December 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st December 2025

Friendly and efficient banking

Mainly do my banking by post and phone and have had good communication and service and speedy response finding your agent’s friendly and informative Reviewed on: 19th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025

Highly recommended

Easy to use online services. Great customer support, very easy to use website. Reviewed on: 19th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025

Family Building Society offers a good range of produ...

Family Building Society offers a good range of products and are friendly and easy to use. Reviewed on: 19th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Westcountry Savings and Loans 5.00 from 1 reviews
Savings
from The Stafford Building Society 4.92 from 22 reviews
Savings
from Leeds Building Society 3.57 from 49 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.91 from 604 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Family Building Society: Savings reviews

60% decrease in 5 star reviews

80% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1198)

Catherine was brilliantly helpful and patient.

Poor communications

Delighted with a win with a windfall bond.

They offer some of the best savings rates

TOO QUICK

High rate of return for my savings

I needed some info of my account and got the answers...

I was dealt with by a very sociable lady who dealt w...

Friendly and efficient banking

Highly recommended

Family Building Society offers a good range of produ...

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024