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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

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4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

27% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

Quick response.

No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Very pleased everything very professional and compet...

Very pleased everything very professional and competent Reviewed on: 1st September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Setting up a new account

I was having trouble setting up a new account online so l popped into the branch. I was met by Alexis and Stephanie who took their time to set this up for me and answered all of my questions. Nothing beats face to face conversations regardless of how Al enabled our world becomes. I had a really nice experience. Thank you ladies. I promise to take you for a coffee when I win the next Windfall prize! :-) Reviewed on: 28th August 2025

Your consultants are very knowledgeable and really h...

Your consultants are very knowledgeable and really helpful Reviewed on: 28th August 2025

We treasure your custom, as you treasure your savings.

Lisa Adams who dealt with my two enquiries did so fully. A positive, cheery manner throughout. Fully customer orientated and a credit to your company. Reviewed on: 28th August 2025

Lisa Adams was friendly and professional

Lisa Adams was friendly and professional and answered quickly answered our query about savings account documentation which had been sent in error. She offered apologies and gave advice about setting up a new ISA. Reviewed on: 28th August 2025

Communications

All transactions online are excellent and easy to operate. Contact via telephone is a longer process as I had to wait at least 10 mins on two occasions and gave up on another. On the third occasion I managed to speak to Dylan who resolved the issue. Reviewed on: 27th August 2025

My operator was excellent and managed my issue effic...

My operator was excellent and managed my issue efficiently Reviewed on: 26th August 2025

Took awhile to answer the phone.

Took awhile to answer the phone. Hence, I asked for call back. Call back was quick. Reviewed on: 26th August 2025

Locked Out if Account

I had been locked out of the account and the customer service person was very patient and helped me at every stagem Reviewed on: 26th August 2025

Polite, prompt response, very helpful with my request

Polite, prompt response, very helpful with my request Reviewed on: 22nd August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

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