Smart Money People Logo
Go to business site
Share this page
Link copied

Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 1,246 reviews, last reviewed 2nd Mar 2026
27% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026
Neil B's avatar
Neil B

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

Matured Bond

1
Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025
Janice T's avatar
Janice T
Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025
The Family Building Society Logo
Family Building Society

Knowledgeable, friendly staff

5
A friendly service and was able to answer my question and was knowledgeable on my query Reviewed on: 22nd August 2025
Graham P's avatar
Graham P
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Excellent service

5
The online service was easy to use & when I’ve needed to speak to a person they were very helpful Reviewed on: 22nd August 2025
Carole W's avatar
Carole W
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

help with new 12 MAY online registration

5
help with new 12 MAY online registration Reviewed on: 21st August 2025
john W GAYLON's avatar
john W GAYLON
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

I was making inquiries about transfering an ISA into...

5
I was making inquiries about transfering an ISA into my account with you and Lisa Adams was very helpful in advising me what I had to do. Reviewed on: 21st August 2025
MARGARET THORNTON's avatar
MARGARET THORNTON

Caring service

4
Took time and patiently resolved my queries Reviewed on: 20th August 2025
Harivadan P's avatar
Harivadan P

Excellent service

5
Excellent service from William who was most helpful Reviewed on: 20th August 2025
Caro T's avatar
Caro T

Confused technophobic pensioner strikes again

5
I telephoned today as I couldn't find the option I needed online. I spoke to Lisa Adams, who was extremely helpful and polite. We shared a joke as my 'Alexa' decided to join the conversation!. Everything was sorted professionally to to my satisfaction. As always, a pleasure to do business with FBS. Thank you Lisa. Reviewed on: 19th August 2025
Dorothy T's avatar
Dorothy T

Gill was very helpful but your changeover system was...

5
Gill was very helpful but your changeover system was very confusing. Reviewed on: 19th August 2025
Sue D's avatar
Sue D

Gill was amazingly helpful and patient..

5
Gill was amazingly helpful and patient and conveyed confidence and was upbeat and cheerful. In addition, her speech and diction was excellent, me having a hearing problem, which made my day. I am 91. I am now thankfully up and running online. Reviewed on: 18th August 2025
Geoffrey D's avatar
Geoffrey D

Hopeless.

1
Hopeless. I have 150,000 to save and o cannot open an account. The interface and support is useless Reviewed on: 18th August 2025
Brian J's avatar
Brian J
Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry to hear you're having issues opening an account. Please call us on 03330 140144 so we can resolve this for you. Kind regards Family Building Society Response date: 4th September 2025
The Family Building Society Logo
Family Building Society

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Family Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill