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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

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4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

27% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

From mortgage to savings I have always received an E...

From mortgage to savings I have always received an Excellent service staff Lisa Adams was most helpful with my telephone query today. Reviewed on: 18th August 2025

Customer Serviceine to see my account information.

Issues logging online to see my account information. Call handler talked me through issues and also availability of alternative savings Reviewed on: 18th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Lisa was very helpful and dealt with my query very s...

Lisa was very helpful and dealt with my query very satisfactorily Reviewed on: 18th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Very helpful and patient call handler.

Very helpful and patient call handler. So happy it’s a UK based call centre. Well done Family BS Reviewed on: 18th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Katherine Ambrose gave brilliant service

I spoke to Katherine Ambrose to resolve an apparent problem on the closure of my fixed bond - and the transfer of the funds to two other accounts. One with you and the other external. My earlier instructions had not been followed but she sorted it all out quickly and I am now content. Reviewed on: 18th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Katherine! Response date: 23rd October 2025

Family and I have invested in the Family Building...

My Family and I have invested in the Family Building Society now for a number of years and have found them to have good interest rates and everything they send you is easy to understand and the staff are brilliant. Reviewed on: 18th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Very difficult to access online account.

Very difficult to access online account. Too complicated, not user-friendly and slow. Reviewed on: 16th August 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry to hear you're having issues accessing your online account. Please call us on 03330 140144 so we can resolve this for you. Kind regards Family Building Society Response date: 4th September 2025

Unfailingly Excellent

I've had to more than once phone customer support to unlock my account (don't know what I do wrong but I do do it wrong, repeatedly) and customer support is unfailingly excellent. They're in the UK, speak clearly, pleasantly and patiently, and have always solved the problem quickly. And no obsequious, fake, do-nothing, AI generated voices. Reviewed on: 16th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

GILLIAN COLLARD WAS SUPERB.

GILLIAN COLLARD WAS SUPERB. SO HELPFUL, PATIENT AND AMAZING CUSTOMER SERVICE. Reviewed on: 15th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Gill! Response date: 23rd October 2025

Had a bit of an issue but got sorted very quickly by...

Had a bit of an issue but got sorted very quickly by Lisa Adam's. Reviewed on: 15th August 2025

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Family Building Society: Savings reviews

27% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1246)

Matured Bond

From mortgage to savings I have always received an E...

Customer Serviceine to see my account information.

Lisa was very helpful and dealt with my query very s...

Very helpful and patient call handler.

Katherine Ambrose gave brilliant service

Family and I have invested in the Family Building...

Very difficult to access online account.

Unfailingly Excellent

GILLIAN COLLARD WAS SUPERB.

Had a bit of an issue but got sorted very quickly by...

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