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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

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4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

23% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

Helpful staff who took the time to listen explain an...

Helpful staff who took the time to listen explain and answer questions Reviewed on: 8th May 2025

Very efficient.

Very efficient....great comunication Reviewed on: 15th August 2025

Excellent service

Waited a little while to get through then selected a call back the member of staff was very helpful and sorted my issue quickly and efficiently made sure I did not need anymore assistance before ending call. Reviewed on: 15th August 2025

Very helpful, patient and friendly.

Very helpful snd patient with my online log in problems. Very friendly and sorted me out. Reviewed on: 14th August 2025

I spoke with Dannika this afternoon to become famili...

I spoke with Dannika this afternoon to become familiar with the new logging in process. She was completely excellent and walked me through the process and we updated it live online and now everything is working splendidly. Dannika is an excellent communicator and deserves a pay rise, more holiday and of course a promotion!! Well done. Reviewed on: 14th August 2025

Great customer service

William Scott was excellent at making things clear and arranging Bond transfer and ISA setup. He was very helpful and professional as well as patient when we struggled to find all the verification data required - well done William! Reviewed on: 14th August 2025

Friendly and efficient.

My telephone query was dealt with very efficiently and in a friendly but professional manner. Reviewed on: 14th August 2025

The lady I spoke to was fantastic.

The lady I spoke to was fantastic. She was happy, friendly and keen to help. I can’t ask for more. Reviewed on: 14th August 2025

Customer Service Support

Excellent customer support this morning to resolve my login issues! Reviewed on: 14th August 2025

I rang with a query about mortgage redemption and it...

I rang with a query about mortgage redemption and it was dealt with promptly, courteously and with humour. A good experience Reviewed on: 13th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Customer service

I am very slow at dealing with technical matters (age 88) but your representative was extremely patient and helpful in resolving my difficulty in re-registering. Reviewed on: 13th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

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