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Family Building Society: Savings reviews

Name: Savings
Rating: 4.47 (838 reviews)

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4.54

Based on 838 reviews, last reviewed 6th Jun 2025

379% increase in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Simple easy procedure for opening an account. Simple easy procedure for opening an account. Friendly staff to assist if required. Reviewed on: 6th June 2025

Latest lowest rating:

1

Matured Bond Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and... Read more Reviewed on: 6th June 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (838)

Review of the Family Building Society, Savings:

Trustworthy and friendly

Just limited to on line/mail updated#s Reviewed on: 26th January 2019

Reply from Family Building Society Hi John, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Verification Code

I phoned for my verification code and Donika was very helpful and provided all the details I required. Reviewed on: 30th May 2025

Good service

I spoke with Lisa Adams and she dealt with my problem efficiently Reviewed on: 30th May 2025

Always had a good experience.

Always had a good experience. Lisa was also very helpful in carrying out my wishes by telephone.prompt and efficient Reviewed on: 30th May 2025

Online Asssistance

I contacted the help desk to unlock my online account following the recent system update. I spoke to Ellissa Agodi who guided me through the process in a very polite, patient and professional manner. At no time did i feel rushed or an inconvenience and she stayed on the call until i had successful completed the re-registering process and had full access to my accounts. She was a credit to the building society and a great example of what customer service should be like. Reviewed on: 29th May 2025

Long telephone wait time But good service when conn...

Long telephone wait time But good service when connected Reviewed on: 29th May 2025

Catherine was very patient whilst resetting my login...

Catherine was very patient whilst resetting my login details which was very much appreciated Reviewed on: 29th May 2025

Awful website to log in

First phone call 27/05/25 staff helpful but phone line terrible 3 second time delay between conversation, I am deaf and it was a very difficult call problem not resolved. Next phone call today again staff helpful managed to reset account then tried to log on with e mail and could not. Was also sent via e mail a new user name which again did not work. Will have to go into Epsom branch so I can access my account to close it down. I cannot cope with this hassle every time I try to log in and I’ve never had problems with Cambridge, Nationwide, Halifax, Coventry ,Santander accounts. Also your only base in Epsom can’t even be bothered to instil a Hearing Loop system which I think is discrimination Reviewed on: 28th May 2025

Reply from Family Building Society Thank you for your feedback and for letting us know of your hearing impairment. We’re sorry to hear about the experience you had. We care about the well-being of our customers, and we want to ensure that your experience with us is as positive as possible. I can confirm our branch is equipped with a hearing loop to assist customers when using our branch. Your feedback has been passed to the relevant department to help us continue to improve our customer service. Response date: 3rd June 2025

The personal touch comes to the rescue

I opened an ISA but couldn’t fund it. I got a message that my identity couldn’t be verified, which made no sense to me as I already had an account and had been through the ID verification for that when I opened it. I phoned to query what was going on. The wait to speak to someone was lengthy (I originally got through in minutes , but then was kept on hold for over 30 minutes waiting to speak to the correct team), which was the only downside of my experience. The woman who answered was very pleasant, and after some discussion she informed me that all new accounts required a linked account, and they had been unable to automatically verify the new account at a different bank that I had chosen as my linked account. She was able to rectify this by changing my linked account to the one I used for my other account. Sorted. Reviewed on: 28th May 2025

Issues setting up online Acc - But sorted-Thanks .

Had issues setting up an online Acc. But, staff were very helpful. Avoid phoning them towards 4:30pm (was 8th in the queue) as lines close at 4:30pm (the queue just hang up). But when you eventually get to speak to staff, they are exceptionally helpful and nothing was too much bother. More to the point, matters were sorted and I feel a happy customer. I have only been an account holder for a few days. Hopefully things will continue in a postive way. Reviewed on: 28th May 2025

Poor communication

The Family Building Society changed it's login process without informing me It meant me going through the process of re-registering and receiving access code through the post. This delayed my ability to withdraw funds and the process was cumbersome. It was disappointing this was not communicated to me advance. It came as a surprise when I tried to login Reviewed on: 28th May 2025

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