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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (847 reviews)

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4.55

Based on 847 reviews, last reviewed 12th Jun 2025

367% increase in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Login difficulty I contacted FBS to resolve a login difficulty and to open a new account. The service provided by customer services adviser on all counts was exemplary... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Matured Bond Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and... Read more Reviewed on: 6th June 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (847)

Review of the Family Building Society, Savings:

Windfall bond

Get the feeling that Windfall bond holders are second class savers, why not let us know each month, even if we have not won, by email? Reviewed on: 29th January 2019

Reply from Family Building Society Thank you for your question regarding the Windfall Bond. The Windfall Bond draw is on 10th of the month and winners are notified within 10 days of the draw. We are required to verify the winning account holders before we can publish their information. We aim to have our winners list published on our website as soon as all account holders are verified, and some months this process can be quicker than others. However, your feedback is appreciated and I have passed your comments regarding e-mail notification to the relevant team, so that they can consider any improvements to our communications in this regard. If you need any further help, please email [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 5th February 2019

Long wait but good end result

The wait to be put through to an assistant was far too long. Unfortunately this is the way many businesses are going these days, but this does not make the situation acceptable. Once I got through to an assistant, the lady was very knowledgeable and helpful and was also well spoken. She resolved my query satisfactorily. Reviewed on: 3rd June 2025

Excellent customer service.

Rang today with a couple of issues. Dealt with quickly and efficiently Reviewed on: 3rd June 2025

Situation Saver

A problem accessing my account, Ellissa was brilliant in resolving my dilemma. very calm, patent and understanding, all now back to normal. A big thankyou Ellissa. Reviewed on: 2nd June 2025

Thank you Ellissa Agodi!

Thank you Ellissa Agodi for all your courtesy, help and explanations this morning. I was beginning to despair of ever getting through on the phone as I tried three times and had to give up after 20 minutes each time until I finally got out though to Ellissa, who was brilliant at helping me out! Reviewed on: 2nd June 2025

Online servicing was locked and needed to be re acti...

Online servicing was locked and needed to be re activated. Reviewed on: 2nd June 2025

excellent customer service

Spoke with a very knowledgable and patient lady who helped me reset my access to my account - she was very understanding and didn't rush me through the procedure at all. Reviewed on: 2nd June 2025

Ellissa Agouti deserves a medal.

Ellissa Agouti deserves a medal. She was helping me sign into my account which took over an hour and she was the most patient person I have ever encountered. She was unfazed, uncritical of any mistakes I made. Informed. No problem was too great she didn't complain or get exasperated but continued through to the end. She desderves the hightest praise. Reviewed on: 2nd June 2025

Was cut of during our call but Geniveve called me b...

Was cut of during our call but Geniveve called me back Reviewed on: 2nd June 2025

Bank web site unable to recognise a well known high...

Bank web site unable to recognise a well known high street building society as nominated bank so unable to proceed. On phone helpful but no one on phone or by email could identify what the problem was. Have used same BSoc as nom account so all rather bizarre and did suggest that even if resolved by work around there could be problems in future. Reviewed on: 2nd June 2025

Verification Code

I phoned for my verification code and Donika was very helpful and provided all the details I required. Reviewed on: 30th May 2025

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