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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1176 reviews)

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4.55

Based on 1,176 reviews, last reviewed 17th Dec 2025

59% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Staff in the Epsom branch were lovely, they gave gre... Staff in the Epsom branch were lovely, they gave great guidance in an easy to understand way. When it came to opening my account they made every step ... Read more Reviewed on: 17th December 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1176)

Review of the Family Building Society, Savings:

Thank you Ellissa Agodi!

Thank you Ellissa Agodi for all your courtesy, help and explanations this morning. I was beginning to despair of ever getting through on the phone as I tried three times and had to give up after 20 minutes each time until I finally got out though to Ellissa, who was brilliant at helping me out! Reviewed on: 2nd June 2025

I had a problem logging on.

I had a problem logging on. The phone was answered very quickly and I talked to a very pleasant, easy to understand lady. She patiently helped me sort things out and stayed on the line to be sure I was able to log on. Reviewed on: 17th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service, and that we were able to resolve your issue logging on. Response date: 19th November 2025

My husband and I had to undertake a few transactions...

My husband and I had to undertake a few transactions, staff effecient and friendly Reviewed on: 17th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th November 2025

extremely helpful

extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms Reviewed on: 11th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Ali! Response date: 12th November 2025

The lady helped me immediately..

The lady helped me immediately and this allowed me access to my account as I had been waiting over 2 weeks for a verification code to come in the post. Reviewed on: 11th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2025

Easy and friendly customer service

I was locked out of my account and called to get it unlocked. It was easy to do and the lady (I forget her name) was patient and waited on the call until I was able to get back in. The whole thing was pretty quick. Reviewed on: 11th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2025

Lisa was very patient and very helpful

Lisa was very patient and very helpful Reviewed on: 10th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 10th November 2025

Good Customer Service

I called as I had incorrectly entered my details and locked my account. Nicole was friendly, efficient and quickly resolved my problem Reviewed on: 10th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole! Response date: 10th November 2025

no long waiting time on phone

no long waiting time on phone, assisted to get back on line Reviewed on: 10th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025

Customer service is excellent.

Customer service is excellent. Was able to resolve my problem. Reviewed on: 10th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025

Good service in getting my account web access

Good service in getting my account web access Reviewed on: 10th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025

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Family Building Society: Savings reviews

59% decrease in 5 star reviews

93% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1176)

Thank you Ellissa Agodi!

I had a problem logging on.

My husband and I had to undertake a few transactions...

extremely helpful

The lady helped me immediately..

Easy and friendly customer service

Lisa was very patient and very helpful

Good Customer Service

no long waiting time on phone

Customer service is excellent.

Good service in getting my account web access

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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