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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

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4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

23% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

Discussed renewal of Savings account.

Discussed action to take on expiry of existing fixed term savings account. Lisa Adams dealt with this efficiently and was extremely nice to talk to, very couteous. More than happy with the transaction. Reviewed on: 1st May 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 1st May 2025

Savings Account Maturity

Guy was very helpful and managed to answer all my questions clearly and in detail. Reviewed on: 30th June 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear you found Guy helpful and that he was able to respond to your questions clearly! Response date: 10th July 2025

Makes such a change to speak to a real person, who s...

Makes such a change to speak to a real person, who speaks clearly, and is both professional and friendly. Reviewed on: 30th June 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear we were able to assist with your query in a friendly and professional manner. Response date: 14th July 2025

Telephone call answered very quickly

Very quick to answer call. Very good advice given by the building society Reviewed on: 27th June 2025

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we're pleased to hear you were happy with our service! Response date: 14th July 2025

Jill was very calm and knowledgeable.

Jill was very calm and knowledgeable. She sorted my logging in problem very quickly and then was able to sort another issue too. Reviewed on: 27th June 2025

The account opening process.

The account opening process has not been very easy. I have had to make 2 telephone calls to you to help get the account up and running. This is where Ellissa was very helpful. Reviewed on: 27th June 2025

Online account forgotten username/password

I was locked out of my online account and had to call Customer services. Lisa guided me through the process and was very patient and helpful. The support offered was excellent and issued reolved witout fuss Reviewed on: 26th June 2025

Gillian went above & beyond to help me solve my onli...

Gillian went above & beyond to help me solve my online problem. I was very grateful to find someone so patient with an elderly customer. Thank you! Reviewed on: 26th June 2025

Very friendly helped me with online accounts

Very friendly helped me with online accounts Reviewed on: 26th June 2025

Customer service at it's best

Lisa from customer service was a real asset helped with two problems and talked me through both with a very professional attitude Reviewed on: 26th June 2025

I had an excellent service from DONNIKA NELSON, she...

I had an excellent service from DONNIKA NELSON, she solved all the problems and answered all my questions pertaining to my new Fixed Deposit Account with which I was having difficulty in opening online. Reviewed on: 26th June 2025

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