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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

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4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

21% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

Awful website to log in

First phone call 27/05/25 staff helpful but phone line terrible 3 second time delay between conversation, I am deaf and it was a very difficult call problem not resolved. Next phone call today again staff helpful managed to reset account then tried to log on with e mail and could not. Was also sent via e mail a new user name which again did not work. Will have to go into Epsom branch so I can access my account to close it down. I cannot cope with this hassle every time I try to log in and I’ve never had problems with Cambridge, Nationwide, Halifax, Coventry ,Santander accounts. Also your only base in Epsom can’t even be bothered to instil a Hearing Loop system which I think is discrimination Reviewed on: 28th May 2025

Reply from Family Building Society Thank you for your feedback and for letting us know of your hearing impairment. We’re sorry to hear about the experience you had. We care about the well-being of our customers, and we want to ensure that your experience with us is as positive as possible. I can confirm our branch is equipped with a hearing loop to assist customers when using our branch. Your feedback has been passed to the relevant department to help us continue to improve our customer service. Response date: 3rd June 2025

Friday 13th unlucky?

I have just won £10,000 and haven’t had my bonds all that long. I was amazed and over the moon. I had a personal telephone call on Friday 13th and not an email to give me the good news. Reviewed on: 17th June 2025

Quick, quick, slow

SMS service on landline is spoken far too quickly. The SMS service on landline did not operate at 0530 hours but suddenly came through at 0830 hours. Despite funds being requested at 1119 hours money did not arrive in nominated account until evening. Same day requests from Marcus arrive within 2 hours. Reviewed on: 17th June 2025

I went into building society in Epsom on the 26.

I went into building society in Epsom on the 26.06.2025 and spoke with Alexis Osborne who was very professional and friendly at the same time Reviewed on: 17th June 2025

My request was easily solved.

My request was easily solved. Efficient service and everything was well explained. Reviewed on: 16th June 2025

Login problem professionally resolved

Representative Katherine Ambrose was very helpful and reassuring while able to resolve the system's refusal to log me in to my account helping me with each step of the process. I was then able to do all that I wanted to do. Excellent! Reviewed on: 16th June 2025

Definately a Reccommendation

Opening a saving account was a fairly stressless experience. It was key to read the information carefully, but most importantly, the staff were very helpful in explaining anything missed or not understood. The on-line private messaging system worked well, but telephone waiting times, particularly when an internal transfer was necessary, was less satisfactory. It would be helpful if the receipt of uploaded verification documents was confirmed. Reviewed on: 15th June 2025

Absolutely superb service whenever I have the need f...

Absolutely superb service whenever I have the need for any assistance. Can't fault in fact. Reviewed on: 13th June 2025

Good customer service

Donnika was polite, helpful and answered all my queries. Thank you and keep up the good work. Reviewed on: 12th June 2025

first class informed staff extremely helpful and ple...

first class informed staff extremely helpful and pleasant Reviewed on: 12th June 2025

Login difficulty

I contacted FBS to resolve a login difficulty and to open a new account. The service provided by customer services adviser on all counts was exemplary. Reviewed on: 12th June 2025

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