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Family Building Society: Savings reviews

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4.55

Based on 1,247 reviews, last reviewed 4th Mar 2026

20% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

4%

2%

6%

Latest highest rating:

5

Lisa , our contact was excellent on both occasions I... Lisa , our contact was excellent on both occasions I spoke to her . Clear and concise answers with every question I asked . A credit to your organisat... Read more Reviewed on: 4th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1247)

Review of the Family Building Society, Savings:

Reasonably quick to answer phone, Lisa set me on the...

5

Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025

Very efficient service

5

Very pleasant person. Very efficient service. Gave very clear explanations Reviewed on: 24th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

Excellent!!!!

5

Online application easy and straightforward. Today I phoned and was speaking to Lisa Adam’s who was very friendly and quickly answered my query. Thank you!!!!! Reviewed on: 24th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Knowledgeable, very helpful and efficient.

5

Knowledgeable, very helpful and efficient. Nothing was too much trouble. Reviewed on: 23rd April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

We dealt with a very pleasant young man who went thr...

4

We dealt with a very pleasant young man who went through security questions. However, my father is very elderly, and was finding it difficult to answer. We could have returned the questionnaire back but had not received an envelope so we had to phone. It would have been useful to have been aware of all of the questions eg national insurance number (which we could not find) beforehand. Otherwise, the gentleman was very kind and professional. Reviewed on: 22nd April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

general feedback

4

easy to speak to a person and apply instructions to my account. Reviewed on: 22nd April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Good interest while it lasts, and good customer service

4

I've been with Family BS for a few years. They are one of several banks/building societies who regularly offer competitive interest rates. Sadly, as with all banks, you have to keep an eye for interest rates later being lowered. Particularly disappointing that the windfall bond has recently become a lot less attractive. Customer service is good - It's refreshing to get through reasonably quickly by phone and for me it's a big help to get a customer services agent with a British accent as I really struggle with accents. However the customer service line would ideally be open for longer as sometimes you need help outside of office hours. Reviewed on: 17th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Great savings products; easy to deal with; good / ho...

5

Great savings products; easy to deal with; good / honest customer service Reviewed on: 17th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Absolutely 100% .

5

Absolutely 100% . Polite, knowledgeable staff. An absolute find. Reviewed on: 17th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Excellent

5

Clear precise and patient Guy and Donnika were excellent Reviewed on: 17th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Very helpful and polite support

5

Had trouble with confirming my withdrawal but soon sorted out by support staff. Note that I very much dislike being forced into comments. Reviewed on: 16th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

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