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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (801 reviews)

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4.59

Based on 801 reviews, last reviewed 23rd May 2025

300% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Great service setting up new platform. Change to online platform was a problem but great help from Customer Services lady resolved the issue. Most helpful. When signing into the new platfor... Read more Reviewed on: 23rd May 2025

Latest lowest rating:

1

IT "update" was a complete disaster The IT "update" was a complete disaster. I have not been able to log on for a week and still cannot. I have been told 3 times the problem has been fix... Read more Reviewed on: 22nd May 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (801)

Review of the Family Building Society, Savings:

Easy to use telephone service.

Easy to use telephone service. Guy Williams was extremely polite and helpful. Reviewed on: 20th May 2025

easy to get though on phone and very helpful advisor

easy to get though on phone and very helpful advisor Reviewed on: 9th May 2025

Easy quick response very helpful and efficient servi...

Easy quick response very helpful and efficient service very pleased with my experience thank you Reviewed on: 9th May 2025

Excellent Service

Very helpful and friendly ladies behind the counter. Answered all my questions on my 2 visits.Great to have no queue of course.Excellent service. Reviewed on: 8th May 2025

Extremely helpful customer service

I needed to track down my verification code for online banking, as it has not arrived in the post. Thomas White was extremely efficient and helpful in dealing with my issue and resolving the problem Reviewed on: 8th May 2025

Helpful staff who took the time to listen explain an...

Helpful staff who took the time to listen explain and answer questions Reviewed on: 8th May 2025

I had a very friendly customer service representativ...

I had a very friendly customer service representative who also had the experience and authority to help me with my query Reviewed on: 6th May 2025

Post Script to my review of 16 April 25

The comments in my review of the 16 April 25 apply equally to both members of the 'online support team' namely 'Ali' (telephone contact 16/04/25) and 'Dyllan' (telephone contact 11/04/25). Reviewed on: 5th May 2025

Fantastic staff, always a welcome smile, very knowle...

Fantastic staff, always a welcome smile, very knowledgeable and helpful. Such a pleasure going into the Epsom branch. An efficient service and guide you through the process every step of the way Reviewed on: 2nd May 2025

Service at Epsom office

Good front office service from Alexis Osborne Reviewed on: 2nd May 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 2nd May 2025

Discussed renewal of Savings account.

Discussed action to take on expiry of existing fixed term savings account. Lisa Adams dealt with this efficiently and was extremely nice to talk to, very couteous. More than happy with the transaction. Reviewed on: 1st May 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 1st May 2025

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