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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1248 reviews)

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4.55

Based on 1,248 reviews, last reviewed 5th Mar 2026

21% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Quick personal customer service. I had a question about how to deposit funds in my online account. My call to the helpline was answered quickly by a very helpful and polite HUMAN BEI... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1248)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

I found the NCBS/Family B S many years ago

I found NCBS many years ago before it began Family Building Society. I have had various saving accounts with them on a continuous basis because their accounts were either as good or even better than the most competitive of building societies. In addition the quality of their staff was always excellent in knowledge and helpfulness. Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear of your positive experience with us! Response date: 15th November 2024

Consistently great service and interest rates.

Consistently great service and interest rates. Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 15th November 2024

We found the website easy to use and the telephone

We found the website easy to use and the telephone customer service very friendly and helpful Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024

The staff in the branch are very polite, friendly an...

The staff in the branch are very polite, friendly and knowledgeable - they know their products and are very helpful.If you need to ring up head office, they are very helpful and efficient. What more do you want! Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024

Good selection of innovative products.

Good selection of innovative products. Always someone to answer the phone without the long waits experienced with some competitors. Reviewed on: 8th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024

Very helpful customer service agent who went out of...

Very helpful customer service agent who went out of his way to find the answers to my questions.. Reviewed on: 25th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024

Superb Customer Service

Spoke to Lisa in Customer Service who was eager to help with my query. Friendly, helpful and professional Lisa quickly put my mind at rest by clarifying the concern I had raised. Thank you Lisa for all your help, it was lovely to speak to you. Just brilliant customer service! Reviewed on: 24th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 6th November 2024

Excellent Customer Service

I have always had excellent customer service since opening a savings account with this building society. The online service is easy to use and they keep you up to date regarding balance, interest and any changes to your account. Reviewed on: 23rd October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024

Great customer service

The member of staff I spoke to was very friendly and helpful and dealt with my query quickly and efficiently Reviewed on: 18th October 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our customer service was great! Response date: 21st October 2024

Very professional and most accommodating

Very professional and most accommodating Reviewed on: 17th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us very professional and accomodating! Response date: 21st October 2024

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Family Building Society: Savings reviews

21% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1248)

Matured Bond

I found the NCBS/Family B S many years ago

Consistently great service and interest rates.

We found the website easy to use and the telephone

The staff in the branch are very polite, friendly an...

Good selection of innovative products.

Very helpful customer service agent who went out of...

Superb Customer Service

Excellent Customer Service

Great customer service

Very professional and most accommodating

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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