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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1248 reviews)

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4.55

Based on 1,248 reviews, last reviewed 5th Mar 2026

21% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Quick personal customer service. I had a question about how to deposit funds in my online account. My call to the helpline was answered quickly by a very helpful and polite HUMAN BEI... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1248)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

A thoroughly friendly and efficient organisation.

A thoroughly friendly and efficient organisation offering an exciting investment. Exciting because every month there is the chance of a cash prize from my investment whilst earning a good chunk of interest. Long may it continue. Reviewed on: 15th October 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear your positive feedback! Response date: 16th October 2024

Windfall Bond Win

I recently won a Windfall Bond of £1000. Reviewed on: 8th October 2024

Reply from Family Building Society Thank you for your review, congratulations on your win! Response date: 10th October 2024

I shouldn't have to get in touch and wait several da...

I shouldn't have to get in touch and wait several days to get a statement Reviewed on: 7th October 2024

Reply from Family Building Society Dear Tony, We apologise for any inconvenience you may have experienced, please call us directly or schedule a call back for a time that suits you to discuss this further. Our phone lines are open Monday - Friday 9:00am - 5:30pm. Thank you Family Building Society Response date: 7th October 2024

Good communications.

communications are always clear and appropriate. Reviewed on: 5th October 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 7th October 2024

Saving with confidence

Being senior citizens, it’s important to us to feel confident when saving in banks etc. so when someone recommended the Family Building Society and we lodged with them we have no absolutely no problem with all transactions involving several types of accounts. Reviewed on: 3rd October 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great of your positive experience with us! Response date: 4th October 2024

My simple error produced a situation that worried me.

My simple error produced a situation that worried me. Daniel at the FBS phone resolved it very efficiently and courteously Reviewed on: 3rd October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us efficient! Response date: 4th October 2024

Savings enquiry fully answered.

The telephone was answered quickly and the lady who dealt with the enquiry did so very efficiently. Reviewed on: 3rd October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us efficient in helping you! Response date: 4th October 2024

Lovely friendly and helpful lady on a phone call

Lovely friendly and helpful lady on a phone call Reviewed on: 30th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us helpful and friendly! Response date: 4th October 2024

Excellent service

Great. Dillon was very helpful. Only improvement would be a short hold time prior on the phone. Reviewed on: 27th September 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service excellent! Response date: 30th September 2024

No problem opening account and prompt response to en...

No problem opening account and prompt response to enquiries . Reviewed on: 27th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 30th September 2024

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