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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1249 reviews)

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4.55

Based on 1,249 reviews, last reviewed 5th Mar 2026

20% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was having trouble logging on to my account today... I was having trouble logging on to my account today so rang the society. The lady I spoke was so helpful and extremely patient. Everything was sorted.... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1249)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

No problem opening account and prompt response to en...

No problem opening account and prompt response to enquiries . Reviewed on: 27th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 30th September 2024

Very helpful excellent service.

Very helpful excellent service. Explained everything extremely clearly. Reviewed on: 27th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your found us very helpful! Response date: 30th September 2024

Very Helpful Service

I spoke to Dylan. He dealt with my query, and was very helpful. Reviewed on: 25th September 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback, specifically with Dylan! Response date: 27th September 2024

In the end I had to just admit defeat

Tempted by FBS’s Windfall Bonds, I decided to open the full five and deposit the £50k required. This is a process which has to be done online with the money deposited all in one go for each bond. To make things easier for myself I opted to open the five bonds and then transfer the money for all five rather than one at a time. That’s where the issues started. I could open one, I could open two. When I tried to open the third, it wouldn’t let me. So I closed the browser, tried again. Eventually I managed to open number three. I decided to leave the final two until the next day. The next day was more stressful than the day before. Every step of the application process was met with a request to sign in, only to be told on the next page I’d been signed out again for inactivity. Eventually i just gave up. If it’s that difficult to open an account I shudder to think of the issues that would arise depositing cash via their bank account or even trying to retrieve the funds at a later date. The rate may be tempting, however I fear the small extra amount is not worth the stress or worry. Reviewed on: 25th September 2024

Reply from Family Building Society Dear Graham, We're sorry to hear of your experience with us and the issues with opening accounts. This can be due to technical issues such as your browser/cache needing to be cleared. We are looking into developing our web service further, and take all feedback on board. Please call us on 03330 140144 or schedule a call back via: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback so we can go through your account and help you in any way you need. Kind regards, Family Building Society Response date: 30th September 2024

Poor website .

Poor website . No app offered. No clear indication of interest rate. Reviewed on: 24th September 2024

Reply from Family Building Society Thank you for leaving us this review, we are currently reviewing our website and app arrangements. Response date: 27th September 2024

Excellent guidance and advice by customer service

Lisa Adams was excellent in providing advice on guidance on savings account the society provide and how to utilise them effectively. Reviewed on: 24th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback, specifically with Lisa! Response date: 27th September 2024

FIRST CLASS SERVICE

THE LADY I DEALT WITH WAS MOST PLEASANT , KNOWLEDGIBLE AND HELPFUL. BETTER SEVICE COULD NOT BE WISHED FOR. Reviewed on: 23rd September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Rosie Keysell was very helpful and answered all my q...

Rosie Keysell was very helpful and answered all my questions raised on Junior Saving Account in detail for me to make a decision Reviewed on: 20th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback, specifically with Rosie! Response date: 27th September 2024

The person I dealt with was very helpful and answere...

The person I dealt with was very helpful and answered all my questions & actioned my request efficiently. She was also very pleasant to deal with Reviewed on: 19th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Request dealt with easily.

My request was easily dealt with and made straightforward. Thank you. Reviewed on: 18th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

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Family Building Society: Savings reviews

20% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1249)

Matured Bond

No problem opening account and prompt response to en...

Very helpful excellent service.

Very Helpful Service

In the end I had to just admit defeat

Poor website .

Excellent guidance and advice by customer service

FIRST CLASS SERVICE

Rosie Keysell was very helpful and answered all my q...

The person I dealt with was very helpful and answere...

Request dealt with easily.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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