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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,248 reviews, last reviewed 5th Mar 2026
21% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Quick personal customer service. I had a question about how to deposit funds in my online account. My call to the helpline was answered quickly by a very helpful and polite HUMAN BEI... Read more Reviewed on: 5th March 2026
B T's avatar
B T

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1248)

Review of the Family Building Society, Savings:

Quick response.

5
No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025
A C's avatar
A C
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Todays experience.

5
The telephone was answered promptly and the adviser Dyllon answered my query and carried out the task I had difficult with in a courteous and efficient manner Reviewed on: 11th September 2024
Stanley R's avatar
Stanley R
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024
The Family Building Society Logo
Family Building Society

Helpful advisor

4
Person I spoke to was understanding and helpful. She offered more help if necessary Reviewed on: 10th September 2024
Sara W's avatar
Sara W
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 10th September 2024
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Family Building Society

Just cashed in a bond but Lisa made the process very...

5
Just cashed in a bond but Lisa made the process very simple and quick Reviewed on: 6th September 2024
Joan R's avatar
Joan R
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with Lisa! Response date: 10th September 2024
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Family Building Society

Excellent service

5
Very helpful when you call. Good range of products Reviewed on: 6th September 2024
Claire F's avatar
Claire F
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 10th September 2024
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Family Building Society

Excellent customer service

5
Lisa was very patient and helpful to help sort out the problems I was having trying to open a Windfall Account. Her knowlege and help was very much appreiciated. Reviewed on: 6th September 2024
Kathleen 's avatar
Kathleen
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Lisa was very patient and helpful! Response date: 10th September 2024
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Family Building Society

Off to a great start with Family Building Society!

5
So much nicer to deal with well informed and engaging staff, looking to fully answer our queries. If Alice is an example of the quality of Family Building Society Staff, our decision to open an account for my wife and I and one for our granddaughter, age d five, is more than well founded. Reviewed on: 6th September 2024
Keith 's avatar
Keith
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 10th September 2024
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Family Building Society

Online transfer

5
Easily transferred a credit to another FBS account online. Security questions worked well. Reviewed on: 2nd September 2024
Janis C's avatar
Janis C
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024
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Family Building Society

Providing Maturity Instruction

5
Was looking to provide a maturity instruction on a fix rate product. My questions were answered in full and I was able to secure the new product while on the call. Reviewed on: 2nd September 2024
Carl D's avatar
Carl D
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024
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Family Building Society

Dylan was first class in his explanation to all my q...

5
Dylan was first class in his explanation to all my queries. He was both patient and knowledgeable. Feel greatly reassured and would highly recommend Family B/Society. Reviewed on: 2nd September 2024
Claire R's avatar
Claire R
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us, specifically with Dylan! Response date: 4th September 2024
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Family Building Society

Excellent service

4
Excellent products and service. It would be good if once you have an account or number of accounts with FBS that when you open a new account it recognises and verifies your nominated bank account as if the application process does not verify your account despite it being verified before you have to go through a manual process which dealys matters and can be irritating. Reviewed on: 31st August 2024
Janet S's avatar
Janet S
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024
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Family Building Society

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