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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1249 reviews)

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4.55

Based on 1,249 reviews, last reviewed 5th Mar 2026

20% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was having trouble logging on to my account today... I was having trouble logging on to my account today so rang the society. The lady I spoke was so helpful and extremely patient. Everything was sorted.... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1249)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

Knowledgeable

Dylan was knowledgeable, courteous and professional. Reviewed on: 8th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Tracker Bond

Not sure your bond showing £10,000 is clear to the public -Moneysavingexpert show £10,000exactly giving the impression that £10,000 Is the maximum amount you can invest in your tracker bond! Reviewed on: 7th August 2024

Reply from Family Building Society Thank you for leaving us this review, we apologise for any inconvenience caused and we take all feedback on board. Response date: 4th September 2024

great attitude and helpfulness

calm, helpful and exactly the opposite of what I usually fear and get, which is moodiness and attitude, this lady was great and a credit to the company. Reviewed on: 6th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Excellent service provided by Georgina Kiernan today.

Excellent service provided by Georgina Kiernan today. Knowledgeable, helpful and patient guidance. Reviewed on: 6th August 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024

Very efficient

Quick response to my Query Very efficient Reviewed on: 23rd July 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 25th July 2024

Moving money

I wanted to move money between accounts which I found very easy to do. Reviewed on: 23rd July 2024

Reply from Family Building Society Thank you for your positive feedback! Response date: 25th July 2024

IT'S GOING DOWN!

For those of us who stayed loyal to the Society's Windfall Bond during its uncompetitive days when the interest rate fell to 0.1% (being paid at Bank Rate), what a disappointment it is (now that the bank rate has risen substantially) that the Society is giving itself the right to pay less than bank rate from October, and that notice of this rather major change is tucked away towards the end of the second page of it's advisory letter. We lost out at 0.1% knowing that the bank rate would eventially rise, but I'll predict will not gain for long on its return to a competitive rate thanks to this rather disappointing, unecessary, change! Family values? I'll be checking and reporting future changes on here. Reviewed on: 22nd July 2024

Reply from Family Building Society Dear customer We're sorry to hear that you’re unhappy with our updated Windfall Bond T&Cs. The Windfall Bond has always had potential to pay less than Bank of England Bank Rate, and this isn’t a new change within this cohort of T&C changes. What we have changed is when we are able to review the linkage to Bank of England Bank Rate. Previously this was constrained to an annual review every November, which we have now changed, so it could be any time (from 1st October onwards). It’s also been a number of years since the Bank of England Bank Rate was at 0.10% (2020 to 2021). The Windfall Bond has been paying 5.25% since 1st September 2023 (reflective of the Bank of England Bank Rate changing to 5.25% in August 2023). Although you may be concerned about the interest rate paid, Windfall Bond savers also have the opportunity of winning a prize of up to £50,000 each month. The monthly free prize draw (and therefore the chance of winning a prize) continued throughout the period when Bank of England Bank Rate was at its historic low in 2020. Whilst we have made several enhancements to the monthly free prize draw (in addition to changing when we are able to review the product’s linkage to Bank of England Bank Rate), if you are unhappy with the new changes, you can give us notice and close your account before the new T&Cs are effective on 1st October. Please contact us by telephone if you wish to set notice to close your account. Kind regards Family Building Society Response date: 25th July 2024

Dylan was superb and very caring!

Dylan was superb and very caring! Reviewed on: 11th July 2024

Reply from Family Building Society Thank you for leaving your positive feedback, specifically regarding Dylan! Response date: 17th July 2024

Withdrawal request activated same day.

Pleased that I was able to withdraw from my access savings account on the same day online. Reviewed on: 14th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased you were able to carry out the action you required! Response date: 17th June 2024

Great customer care and service, really feels like a...

Great customer care and service, really feels like a family experience, I would recommend them whole heartedly! Reviewed on: 5th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased that you would recommend us to others! Response date: 6th June 2024

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