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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1250 reviews)

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4.55

Based on 1,250 reviews, last reviewed 9th Mar 2026

21% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Helpful, swift service Call answered within a few minutes, my query/matter was dealt with swiftly and easily, even waited until account was logged back into, excellent servi... Read more Reviewed on: 9th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1250)

Review of the Family Building Society, Savings:

Helpful staff who took the time to listen explain an...

Helpful staff who took the time to listen explain and answer questions Reviewed on: 8th May 2025

Feels like interacting with family not a corporate

Good experience, I'm happy. Would be even better if transactions on my account showed up immediately and I was able to withdraw funds immediately, not next day, via bank transfer. Reviewed on: 28th April 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we take all feedback on board. It's great to hear you had a good experience. Response date: 5th May 2023

I felt I was in safe hands.

I jumped the gun by trying to put savings into my account using a different bank account than I had previously nominated. There was then some confusion as to whether the money had been sent back and to which account. This was entirely my fault but I was helped by Aaron Nicholls who phoned me every single day at the same time. This helped because I knew when I would be called but also because I spoke to the same agent each time. This meant that I did not have to keep explaining what the problem was, and Aaron talked me through what was happening. He was so polite and personable that we had a good rapport by the end of four days of discussing my account. I would say that having the same person ringing me each day was a huge benefit and contributed to me feeling that I was in a safe pair of hands and that my savings would also be cared for as judiciously. Reviewed on: 28th April 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear of your polite experience with Aaron, and that you've managed to sort out your query. Response date: 5th May 2023

Worst customer service I have ever experienced

Had to call customer services on a few occasions and each time I’m told only 1 in front of me but still didn’t answer for over 30 minutes! Imagine if there where 10 in front. Reviewed on: 26th April 2023

Reply from Family Building Society Thank you for your feedback. We apologise that you had to wait. For future reference I'd like to recommend our call back option, this will ensure you won't be waiting on the phone, but your enquiry will still be picked up. This can be accessed via our website: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback Response date: 27th April 2023

Low isa interest rate

Why are you only paying 1.6% interest on 45 day notice account when other accounts are paying in excess of 3%. Is it because most people won’t move their isa. Well I will !!! Reviewed on: 25th April 2023

Reply from Family Building Society Decisions about interest rates are always difficult. Our rates are set on a combination of factors. We have to balance the interests of our savers and our borrowers, who pay the interest that savers receive. Please see our website for our full range of savings accounts and the current interest rates. We are aware that savers are even more conscious of the importance of getting the best rate they can at the moment and of course we hope our savers will stay with us, but we understand if you should decide to invest elsewhere. Thank you for your feedback. Kind regards Response date: 26th April 2023

Very useful and clear interest rate summaries for year's savings

Very pleased to receive the personalised interest rate summaries , very helpful for HMRC declarations Customer service staff are very helpful Reviewed on: 25th April 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's so great to hear you found our interest rate summaries very useful and clear! Response date: 26th April 2023

Family Building Society Branch Review

First class service. Everything explained in detail and the staff were excellent. Reviewed on: 25th April 2023

Family Building Society Branch Review

Easy to do, very helpful person in closing my account and transferring to a new one. Reviewed on: 25th April 2023

EFFICIENT SERVICE

For some reason, I am unable to send a secure message via FBS's website. Accordingly, I phoned and left a voicemail requesting a call-back. I was duly called back very promptly, and was able to arrange the closure of one of my FBS accounts without fuss over the phone. Reviewed on: 23rd April 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear that your enquiry was dealt with promptly! Response date: 25th April 2023

Easy Process

It was very easy opening a savings account online and registering for the online service. I received the paperwork about the account within a few days. Would recommend the Building Society to others. Reviewed on: 22nd April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're very pleased to hear you found the process of opening a savings account, very easy! Response date: 25th April 2023

Keep introducing newer savings accounts

You have to keep a close watch on your savings with FSB as they keep releasing newer accounts with higher rates of interest. This means that you have to keep changing your savings account to their newest issue. They all do this to some extent, but FSB seems to do it more than most B Socs. Reviewed on: 21st April 2023

Reply from Family Building Society Thank you for taking the time to leave this review. We have to balance the money we hold for our savers against the money we lend on our mortgages, and this affects the types of savings products we offer and their availability, at any particular time. Unfortunately, it’s not practical for us to notify customers each time we launch a new product, but all our products are on our website, familybuildingsociety.co.uk, so it is worth checking this regularly. Our aim as the Family Building Society is that we continue to offer value for money and competitive rates. Thank you for your feedback which helps us to consider ways in which we can improve our service. Response date: 26th April 2023

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Family Building Society: Savings reviews

21% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1250)

Helpful staff who took the time to listen explain an...

Feels like interacting with family not a corporate

I felt I was in safe hands.

Worst customer service I have ever experienced

Low isa interest rate

Very useful and clear interest rate summaries for year's savings

Family Building Society Branch Review

Family Building Society Branch Review

EFFICIENT SERVICE

Easy Process

Keep introducing newer savings accounts

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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