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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1250 reviews)

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4.55

Based on 1,250 reviews, last reviewed 9th Mar 2026

21% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Helpful, swift service Call answered within a few minutes, my query/matter was dealt with swiftly and easily, even waited until account was logged back into, excellent servi... Read more Reviewed on: 9th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1250)

Review of the Family Building Society, Savings:

Helpful staff who took the time to listen explain an...

Helpful staff who took the time to listen explain and answer questions Reviewed on: 8th May 2025

Very efficient

Friendly and very competent service. Reviewed on: 20th April 2023

Reply from Family Building Society Thank you for your review, we're pleased you found our service very competent. Response date: 25th April 2023

Family Building Society Branch Review

Great to be able to speak to a real person. Reviewed on: 19th April 2023

Family Building Society Branch Review

Very welcoming staff - nothing that needs improving. Reviewed on: 19th April 2023

Family Building Society Branch Review

Very positive experience dealing with your counter staff team. They are extremely helpful and knowledgeable. Wonderful to be able to speak face-to-face. Reviewed on: 19th April 2023

Family Building Society Branch Review

I don't know where you get your staff from but they are all angels in disguise. Very helpful. Reviewed on: 19th April 2023

Not a happy bunny!

I have a lot of money sitting in my Bank account with very small interest waiting for a verification code. I am considering cancelling this application and saving with another Company who is prepared to let me pay in immediately! Reviewed on: 18th April 2023

Reply from Family Building Society Thank you for leaving us a review. We're sorry you've experienced inconvenience. Please give us a call on 03330 140141 and we will help you. Response date: 19th April 2023

A refreshing change.

Only recently opened an account, but had a question about it. Phone answered by Lisa, very helpful and answered my question straight away.. No press 1 - 10, etc, you are now in a queue..........., so yes a refreshing change Reviewed on: 12th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased you found our service very helpful! Response date: 13th April 2023

Lisa was lovely & helped me patiently with log in issues

I couldn’t get into my new account so l called family building society & lovely Lisa was so professional & helpful Couldn’t ask for better Thank you Lisa Reviewed on: 11th April 2023

Reply from Family Building Society Thank you for taking he time to leave us a review Peter, we're so pleased that you found Lisa professional and helpful! Response date: 12th April 2023

Standards of service

I found the customer service team always courteous & helpful Reviewed on: 6th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased you found our service team courteous and helpful! Response date: 12th April 2023

Instant access account, good interest, easy to open!

Really easy to open online, with a good interest rate & instant access. This was followed up with written confirmation & some answers to existing customers queries, they listen! Reviewed on: 6th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased that you had found the opening process easy! Response date: 12th April 2023

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Family Building Society: Savings reviews

21% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1250)

Helpful staff who took the time to listen explain an...

Very efficient

Family Building Society Branch Review

Family Building Society Branch Review

Family Building Society Branch Review

Family Building Society Branch Review

Not a happy bunny!

A refreshing change.

Lisa was lovely & helped me patiently with log in issues

Standards of service

Instant access account, good interest, easy to open!

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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