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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1195 reviews)

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4.56

Based on 1,195 reviews, last reviewed 2nd Jan 2026

60% decrease in 5 star reviews

in the past 90 days

83% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Easy to phone and uk staff. Easy to contact by phone, with uk based staff who are knowledgeable, helpful and pleasant to deal with. Reviewed on: 2nd January 2026

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1195)

Review of the Family Building Society, Savings:

No fuss ISAs

I was fed up with banks changing the ISA rate after the initial year and giving derisory rates. It was such a fiddle to change the provider. The Family Building Society market tracker ISA gives a reasonable rate and saves constantly swapping around. You could get a slightly better rate if you are inclined to shop around, but there's not much in it. ( Disclosure: I also do some work for the FBS.) Reviewed on: 20th December 2017

Updating deails

Very helpful and professional and the operator sounding very friendly Reviewed on: 3rd October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

I made an error on purchasing an easy access isa I s...

I made an error on purchasing an easy access isa I spoke to kasey who was very knowledgable and helpful and assisted me on setting up the correct isa. Reviewed on: 2nd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Kasey! Response date: 28th October 2025

Issues resolved

The customer adviser, Lisa Adams, was very friendly, helpful & efficient. All the issues were resolved. Reviewed on: 2nd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 28th October 2025

Very helpful and friendly service from Lisa

Very helpful and friendly service from Lisa Reviewed on: 1st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 29th October 2025

Donnika was so helpful when I had problems signing i...

Donnika was so helpful when I had problems signing in, polite, friendly, patient and did not hurry to disappear until I was confident I had reached the full process! Many thanks Reviewed on: 1st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Donnika! Response date: 29th October 2025

very professional a great experience

The customer service operator was extremely police professional and helpful Reviewed on: 1st October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Very clear and friendly advice given by Kasey Turner

Very clear and friendly advice given by Kasey Turner Reviewed on: 1st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Kasey! Response date: 29th October 2025

All good and very professional well done

All good and very professional well done Reviewed on: 30th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Great customer care.

My account was locked, some interest had been reinvested which I was expecting to be forwarded to my nominated account, however after a conversation with Donika and security check both problems were resolved in a friendly and professional manner. Reviewed on: 30th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Donnika! Response date: 17th October 2025

Just setting up an account.

Just setting up an account. Seems straight forward and fair rates Reviewed on: 27th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

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Family Building Society: Savings reviews

60% decrease in 5 star reviews

83% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1195)

No fuss ISAs

Updating deails

I made an error on purchasing an easy access isa I s...

Issues resolved

Very helpful and friendly service from Lisa

Donnika was so helpful when I had problems signing i...

very professional a great experience

Very clear and friendly advice given by Kasey Turner

All good and very professional well done

Great customer care.

Just setting up an account.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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