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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,250 reviews, last reviewed 9th Mar 2026
21% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Helpful, swift service Call answered within a few minutes, my query/matter was dealt with swiftly and easily, even waited until account was logged back into, excellent servi... Read more Reviewed on: 9th March 2026
WW's avatar
WW

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1250)

Review of the Family Building Society, Savings:

Matured Bond

1
Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025
Janice T's avatar
Janice T
Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025
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Family Building Society

Family Building Society Review

5
Excellent device and easy to use website. Great staff Reviewed on: 26th October 2021
FR's avatar
FR

Small but in the competition

5
After initially receiving a poor response to an enquiry I made the officer responding to my disappointment was excellent and my account is operating well. I put the initial 'hiccup' down to the fact the first agent did not read my enquiry before responding. These things happen. As to FBS in the marketplace, I am pleased at its competitive stance.and will continue to use it in the future Reviewed on: 26th October 2021
Frank Gee's avatar
Frank Gee
Reply from Family Building Society Thank you for your review, Frank! I'm glad we overcame the initial hiccup and that your account is operating well now. Response date: 27th October 2021
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Family Building Society

Great company

5
Had no problems since day one only been straight forward and nice people to deal with Reviewed on: 24th October 2021
Leslie Collinge's avatar
Leslie Collinge
Reply from Family Building Society Thank you for taking the time to leave us a review, Leslie! Response date: 26th October 2021
The Family Building Society Logo
Family Building Society

Great company

5
No Problems with this Building Socy Reviewed on: 24th October 2021
Leslie Collinge's avatar
Leslie Collinge
Reply from Family Building Society Thank you for your review, Leslie! We're glad to hear you had a great experience. Response date: 26th October 2021
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Family Building Society

Family Building Society Review

5
Very easy to open a new account and register for online banking as a new customer. Easy to make payment and receipt of payment in was quickly confirmed Reviewed on: 22nd October 2021
FR's avatar
FR

Family Building Society Review

5
I wanted to close an old account and open a new one with the balance. Done. A short, secure message was all it took. Reviewed on: 18th October 2021
FR's avatar
FR

Family Building Society Review

5
Thank you!! The best product out there! Reviewed on: 27th September 2021
FR's avatar
FR

Family Building Society Review

4
do what they say on tin , different ways to contact them Reviewed on: 22nd September 2021
FR's avatar
FR

Family Building Society Review

5
Wanted to withdraw money urgently but didn't have registration code. Was given this immediately over the phone and was able to go ahead, unlike Skipton who have to send you a letter through the post which could take a few days, absolutely no good in an emergency. Reviewed on: 20th September 2021
FR's avatar
FR

Family Building Society Review

1
Good service but poor rates at the moment, I can get double the rate on my ISA Reviewed on: 15th September 2021
FR's avatar
FR

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