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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1253 reviews)

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4.55

Based on 1,253 reviews, last reviewed 10th Mar 2026

15% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was dealt with today by Messiah who was very polit... I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1253)

Review of the Family Building Society, Savings:

Trustworthy and friendly

Just limited to on line/mail updated#s Reviewed on: 26th January 2019

Reply from Family Building Society Hi John, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Excellent telephone welcome

Linda Franklin made me feel as though I was the only person to ring the society that day. It was a unique telephone conversation. She was very helpful, interested and sympathptic. And I was a stranger. It makes me want to join the society so much. Thank you. Reviewed on: 4th August 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that you had such a positive experience with us. Response date: 6th August 2021

Family Building Society Review

So kind and patient. Above and beyond. Reviewed on: 3rd August 2021

Family Building Society Review

By email, I asked specific details about ISA transfers involving non compatible transfer time limits. The response, by email, was back in an hour. Reviewed on: 13th July 2021

Worst banking experience I have ever had

The online service is clunky. Support is only available during working hours. I am trying to transfer funds to another ISA and I am being made to jump through a number of hurdles that seem to change every time I do them. There was never this many hurdles in place when I was depositing my money into the account. Would not recommend this account to anyone Reviewed on: 7th July 2021

Reply from Family Building Society We’re very sorry to hear about the issues you’ve experienced with our Online Service. I believe we’ve now received the information required and have been able to close your account. However, if you do need any further help please don’t hesitate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144. Thank you Response date: 19th July 2021

Family Building Society Review

This Society is highly organised and very friendly when you call them------------top class Reviewed on: 3rd July 2021

Difficulty Closing Savings Account on Maturity

Call Back Service Not as stated. 1st call over a week later when told too & account will now be closed could only say "have a good day" A 2nd call back was a week after that, a joke. Closure papers signed as requested but rejected twice on technicality. Needed to go personally to the branch. I had banked with them since National County Days. Standards very much poorer now. Reviewed on: 2nd July 2021

Reply from Family Building Society I’m very sorry to hear about the issues you’ve experienced on closing your account. I believe you’ve now spoken to our New Business Team and as soon as we receive your documents we can close the account for you. If you need any further help, please don’t hesitate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144. Thanks Response date: 6th July 2021

Windfall Bond - Winner

Just been notified by Family Building Society that we have won £1000 in the prize draw. We have never been fortunate to win a prize in the past so this has made us really exciited. Thank you Family Building Society for promoting an excellent product. Reviewed on: 21st May 2021

Reply from Family Building Society Congratulations on your win! Response date: 25th May 2021

A positive experience

What can I say, my whole experience of the family building society has been very positive. Reviewed on: 21st May 2021

Reply from Family Building Society Thanks for your review! Response date: 25th May 2021

Family Building Society Review

Please email when monthly prize draw issued Reviewed on: 18th May 2021

Family Building Society Review

can't fault any aspect. - service, speed, rates, personnel all brilliant. Reviewed on: 19th April 2021

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Family Building Society: Savings reviews

15% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1253)

Trustworthy and friendly

Excellent telephone welcome

Family Building Society Review

Family Building Society Review

Worst banking experience I have ever had

Family Building Society Review

Difficulty Closing Savings Account on Maturity

Windfall Bond - Winner

A positive experience

Family Building Society Review

Family Building Society Review

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