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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1189 reviews)

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4.56

Based on 1,189 reviews, last reviewed 23rd Dec 2025

58% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Their customer service is fabulous Been with Family building Society for years. So many in fact that I still haven’t got used to the name change from National Counties. They always we... Read more Reviewed on: 23rd December 2025

Latest lowest rating:

2

Poor communications As an existing customer I was very disappointed to find that not only do I have to re-register for online services but that no letters or emails were ... Read more Reviewed on: 22nd December 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1189)

Review of the Family Building Society, Savings:

Lock out Issue Resolved

Lisa Adams rang me back Promptly and sorted out my Locked out account quickly after security checks Reviewed on: 14th May 2025

Their customer service is fabulous

Been with Family building Society for years. So many in fact that I still haven’t got used to the name change from National Counties. They always were and still are the best building society though because of their excellent customer service. You ring up and do not have to go though menu after menu and are answered, usually very quickly, by a real person who is based locally, and quickly grasps what you want to know or to be done. And they can usually sort you out within a couple of minutes because the person who answers can usually do everything that needs to be done. Fast, simple and your savings are sorted. Love this company. Reviewed on: 23rd December 2025

Poor communications

As an existing customer I was very disappointed to find that not only do I have to re-register for online services but that no letters or emails were sent to inform us that this change was happening and so I only found out when I tried to access our online joint account. Now I have to wait even longer to receive a verification code by post and my wife will also have to go through the same lengthy process too. Reviewed on: 22nd December 2025

Delighted with a win with a windfall bond.

Delighted with a win with a windfall bond. Reviewed on: 21st December 2025

They offer some of the best savings rates

They consistently offer some of the best savings rates and I have been a customer for many years. I use them online but their branch is fairly local if I ever need them Reviewed on: 20th December 2025

TOO QUICK

The SMS messages are delivered far too quickly to be safely received. Reviewed on: 20th December 2025

High rate of return for my savings

Family Buidling Society have consistently offered a high rate of return for my savings, both for variable interest rate accounts and fixed rate. Reviewed on: 19th December 2025

I needed some info of my account and got the answers...

I needed some info of my account and got the answers immediately. Reviewed on: 19th December 2025

I was dealt with by a very sociable lady who dealt w...

I was dealt with by a very sociable lady who dealt with my request very amicably Reviewed on: 19th December 2025

Friendly and efficient banking

Mainly do my banking by post and phone and have had good communication and service and speedy response finding your agent’s friendly and informative Reviewed on: 19th December 2025

Highly recommended

Easy to use online services. Great customer support, very easy to use website. Reviewed on: 19th December 2025

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