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TSB: Business Banking reviews

Name: Business Banking
Rating: 1.95 (56 reviews)

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1.59

Based on 56 reviews, last reviewed 11th Feb 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

16%

71%

Latest highest rating:

4

Trustworthy bank, technology can be improved I'm generally happy with my business account at TSB. I've experienced friendly customer service, the rates and correspondence have been good. What I'd... Read more Reviewed on: 14th March 2023

Latest lowest rating:

1

Spent 6 months trying to change my business name to... Spent 6 months trying to change my business name to have them close my account without any explanation or comms. STAY CLEAR Reviewed on: 11th February 2025

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About this product

TSB business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at TSB is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of TSB business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services. ...

TSB Business Banking reviews (56)

Review of the TSB, Business Banking:

Trying for months to open business account

I have been trying for around 4 months to get my identity verified by these clowns and every time I send them they ask me for something else I have even been in to the Doncaster branch with I.d and spoken to the manager who buy the way was most helpful and still the imbeciles at head office block my application. I now honestly believe that these people get a high out of being awkward there's no wonder that their ratings are so low do yourself a big favour and take your business ... Reviewed on: 3rd August 2022

Useless

Mush be the worst customer service ever ! I've had the same buissiness account for 20 years ( originally Lloyds they were great then got moved to TSB by them ) since then I've never even had to make a call to them to see who my relationship manager is , until now !! The account has never had an overdraft or been in the red , paying in circa £400000 per year with a 6 figure balance . I resently contacted them to open a new buissiness account what a mistake ! I got some cluele... Reviewed on: 10th July 2017

Local help

Always nice to have a local branch you can pop into to do your business banking. Very helpful staff who always have a smile and can help with any queries Reviewed on: 4th July 2017

Fantastuc local banking

Friendly staff- couldnt be more helpful or friendly Reviewed on: 4th January 2017

after 3 weeks waiting end up with not opening account

they do not care you busy or what so ever, and in the end they do not open account for you best to not go near them. Reviewed on: 4th January 2017

Poor customer service

I've been with TSB for a couple of decades without any problems, recently they blocked my account and after several telephone calls and multiple visits they still have not unblocked it (5 days and counting). Their staff are clearly not trained to deal with customers in vulnerable situations and do not take ownership of any issues. Systematically the bank seems only to operate between 9-5, apart from basic queries no one is available to answer any questions of substance outside... Reviewed on: 25th November 2016

Extremely slow!

Do not go to TSB Business Banking if you are opening your first business account. They are extremely slow. By that I mean that I have applied nearly two months ago and my account is still not up and running. All my paperwork is in line with the requirements, and everything needed from me has been submitted on time, but the bank is still not opening the bank account. I had my debit card sent, as well as my checkbooks, but the account is currently not yet usable. After speaking to... Reviewed on: 21st November 2016

Friendly, helpful and easy

Whether on the phone or in branch, the staff we deal with are always very helpful and friendly. Online business banking is also very user friendly Reviewed on: 15th November 2016

Great Service

Always very helpful staff at my local branch who have dealt with my account setup and running very smoothly. Never had any problems or issues and the fees are explained from the start. Would thoroughly recommend. Reviewed on: 28th March 2016

Fine when nothing goes wrong

Fine for everyday banking, but terrible when anything goes wrong! Saddly dealt with some very unhelpful staff which has led to things that should have been dealt with easily enough turning into very frustrating experiences Reviewed on: 12th February 2016

Does what it needs to

TSB's business banking does what we need from it. Reviewed on: 12th February 2016

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