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TSB: Cash account reviews

Name: Cash account
Rating: 3.76 (91 reviews)

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3.93

Based on 91 reviews, last reviewed 14th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

14%

20%

Latest highest rating:

5

Friendly staff. I just recently become a customer and I have found the experience very easy to setup and staff were very helpful. Reviewed on: 14th September 2025

Latest lowest rating:

2

slow web site the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

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About this product

The TSB Cash account is a basic bank account.

It’s available if you don’t have a UK bank account and don’t qualify for other TSB current accounts. There’s no charge for opening or maintaining the account. Cash account holders can use the TSB mobile banking app, but you won’t be able to get an overdraft.

TSB Cash account reviews help you find out what it’s really like to be a customer. If you’ve used TSB, you can also leave a review and share your experience.

TSB Cash account reviews (91)

Review of the TSB, Cash account:

be carefull

I have two business bank accounts with tsb and yes i know i should have left after the disaster a few years ago when the telephone and online banking was telling you to go to branch because online wasnt working. What a disaster it was then and the arrogance of the people on the phone telling everyone to go to branch just to get you off the phone. However in my opinion they have now gone to another leverl. I recieved a form to fill in by email from them and filled it in to the best of my ability with as much information as i had at hand. Imagine now 6 months later to my supprise when i looked at my bank account and it said £ 50 000 in funds but available funds is £ 25 000 i imediateley phoned them up to question them for fear of pending transaction that i have no idea of might be ready to go out. Now try and see how you would feel if you was told no its ok nothing is pending and no fraud being committed we are witholding half your account value because you have not completed the online form correctly and we dont care if you need the money available because you have a big purchase you need to fill in more info. Since that statement i have no visited the branch 7 times taking in the information they require as the keep changing it and asking for more. I have also had to have my accountants write a letter to say i am a viable business dispite banking with them since 2016 and having the above funds in the account. In total i feel i have spent 12 hour s on phone and getting info they require for me to access my own funds not like im asking for a loan. Reviewed on: 29th March 2022

Awful

From a small business perspective, TSB has been awful. Consistent on-going problems - poor internet baking, confused staff in local branch, inflexible terms and conditions, even basic things are made difficult. Reviewed on: 18th November 2019

LOVING IT ..!!

TSB......ITS THE BANK FOR ME .....:) Reviewed on: 22nd October 2019

TSB Bank

I have had good experiences with TSB banks both online and in branch, staff are friendly and helpful. Online banking has been fixed from issues in 2018, I didn't have problems myself. Reviewed on: 10th February 2019

Very helpful

Very helpful staff and always happy Reviewed on: 13th January 2019

Easy banking

Great for people on lower incomes . Makes it easy to manage money but with all the benefits of a current account great Reviewed on: 13th January 2019

Good service

Very helpful staff. Clear literature. Reviewed on: 9th January 2019

Fab

Lovely bank. Always go out their way to help you out Reviewed on: 7th January 2019

Great bank

Great bank, been with then since I was 16 Reviewed on: 2nd January 2019

Getting there

Slowly improving and taking responsibility for past actions. Reviewed on: 25th November 2018

Best choosing this bank for real service with a fabulous team

They are helping us so much any time when we need them and I like because they have time for me and every person Reviewed on: 23rd November 2018

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