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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (542 reviews)

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4.90

Based on 542 reviews, last reviewed 13th Jan 2026

182% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Incredible customer support Vernon building society helped me get my first home and helped me transfer my mortgage to my next home when the circumstances werent straight forward.... Read more Reviewed on: 13th January 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

Vernon Building Society Mortgages reviews (542)

Review of the Vernon Building Society, Mortgages:

Excellent personal service.

How refreshing to be able to speak to someone who is dealing with your case, even in this lockdown scenario it was effortless to contact The Vernon and get prompt efficient replies to any queries I had. Absolute 1st class service. Reviewed on: 1st July 2020

Reply from Vernon Building Society Hi Barbara. Thank you for this wonderful feedback, we are so glad you feel that even during this challenging time we have maintained our high level of customer service that our community has come to expect. Response date: 30th July 2020

Incredible customer support

Vernon building society helped me get my first home and helped me transfer my mortgage to my next home when the circumstances werent straight forward. I felt like an individual and I could trust them to be working conscientiously. At no point did I ever feel like just a number. They offer personalised support and I would trust them as a lender again in a heartbeat. Reviewed on: 13th January 2026

Easy to talk to.

Easy to talk to. Questions answered. Reviewed on: 13th January 2026

Mortgage management

I have always found Vernons to be straight forward and fair to deal with. They are not always the cheapest but are very friendly and do what they say they will do. Reviewed on: 13th January 2026

Great people to deal with

Have dealt with a few people and all great to deal with. Good follow up and responded to questions quickly. Reviewed on: 13th January 2026

Excellent Customer Service from the Vernon BS

I took out a Retirement Mortgage for the first time with the Vernon BS several years ago now and they made my journey stress free. Everyone I talked to at the Vernon was knowledgeable, ever so friendly and professional in all the things they did. I wouldn't hesitate to recommend them. Reviewed on: 13th January 2026

Excellent service great team always friendly helpful...

Excellent service great team always friendly helpful to get my Uni to buy mortgage Reviewed on: 13th January 2026

I can recommend Vernon without any hesitation

I had questions at the start of the process and their customer services people answered skillfully and clearly. This enabled me to feel really confident in going with Vernon. Since then everything has gone well which confirms in my mind that it was the right decision to mortgage with Vernon. Reviewed on: 13th January 2026

Local office and community spirit makes the Vernon w...

Local office and community spirit makes the Vernon what it is, the staff are friendly helpful and always provide great advice and peace of mind Reviewed on: 13th January 2026

Highly Recommended

Vernon were very easy to deal with and very professional. They had exactly the product we needed. Reviewed on: 13th January 2026

Great product range

Friendly and easy to deal with. Great to have mortgages for over 60’s with the option of interest only. I was able to renew my existing mortgage without the need for any further property survey or conveyancing making the whole process very straightforward. Reviewed on: 13th January 2026

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