Write a review

Go to business site

Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (549 reviews)

View other Vernon Building Society products

4.90

Based on 549 reviews, last reviewed 19th Jan 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Absolutely outstanding Absolutely outstanding from start to finish. The Vernon Building Society operates at a different altitude to the rest of the market. From first conta... Read more Reviewed on: 19th January 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

Visit provider site Read all reviews See your review

About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

Vernon Building Society Mortgages reviews (549)

Review of the Vernon Building Society, Mortgages:

Superb

Excellent, personalised mortgage - better than just computer yes or no! Reviewed on: 14th August 2018

Very efficient company, always been very helpful

Very efficient company, always been very helpful Reviewed on: 13th January 2026

A Comfortable, Hassle Free Experience

I changed my mortgage to a RIO (Retirement Interest Only) mortgage. From the point of enquiry through to completion the Vernon mortgage team clearly explained the mortgage and fully supported me throughout with a dedicated advisor available to answer any questions I had. I was never under any pressure, time constraint or influence to make my decision. Vernon made choosing a mortgage a pleasure not a chore. Reviewed on: 13th January 2026

Customer service was 5*.

Customer service was 5*. Easy to talk to someone and always helpful. Thank you Reviewed on: 13th January 2026

Down to earth

I have always been pleased with being able to talk to Vernon staff on the phone. The advisers have a down-to-earth, friendly approach and explain any changes to payments, for example, with clarity. It's a refreshing contrast to the proliferation of "chatbots" or impersonal call centres. Reviewed on: 13th January 2026

The best choice for customer service

Vernon have been outstanding since we started our journey with them, their customer service in particular has been exceptional. Reviewed on: 13th January 2026

Excellent face to face service.

The most important part of using any financing institution is to be able to talk face to face with a member of staff. We’ve always been able to do that. In addition we’ve always been treated with respect and kindness. Excellent service. Reviewed on: 13th January 2026

Our mortgage is with Vernon and they were very helpf...

Our mortgage is with Vernon and they were very helpful as it was our first mortgage and needed lots of advice! Their rates were competitive and we have been very happy with the service Reviewed on: 13th January 2026

Great experience

I'm self-employed and as such the mortgage route is a slightly different process, Vernon made the experience very smooth and were very quick to respond to any questions. Reviewed on: 13th January 2026

The VBS has provided us with a mortgage product.

The VBS has provided us with a mortgage product that many other banks and building societies have not. They have always ensured that we get good rates and products as their range has developed. They are particularly helpful and attentive to detail Reviewed on: 13th January 2026

Extremely knowledgeable and helpful staff

The mortgage offering by Vernon was perfect for our needs. All staff were extremely knowledgeable of their products, polite and customer focused. Reviewed on: 13th January 2026

Do you have a different Vernon Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Bath Building Society 4.77 from 350 reviews
Mortgage
from Metro Bank 3.06 from 38 reviews
Fixed Rate Mortgage
from Danske Bank UK 5.00 from 4 reviews

Want to see more from Vernon Building Society?

Insurance
from Vernon Building Society 5.00 from 12 reviews
Savings
from Vernon Building Society 4.92 from 3759 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub