Write a review

Go to business site

Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.16 (266 reviews)

View other Virgin Money products

3.97

Based on 266 reviews, last reviewed 22nd Jan 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

63%

16%

13%

Latest highest rating:

5

Excellent Service Excellent help and advice in the branch , efficient & courteous service Reviewed on: 22nd January 2026

Latest lowest rating:

1

You cannot even get the reviews right . You cannot even get the reviews right . NO I AM NOT WRITING IT AGAIN. Reviewed on: 9th July 2025

Read all reviews See your review

About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Cash ISA reviews (266)

Review of the Virgin Money, Cash ISA:

Cannot transfer money

Already a customer. Opened fixed rate ISA on Sep 26. Still cannot transfer money as of Oct 16. No reply to phone or online chat. Will not be proceeding. Hopeless. Reviewed on: 16th October 2022

Ease of use

Very straightforward and easy to use Reviewed on: 16th March 2023

Easy to use service with help when you need it

I have been so impressed with how easy it is to access my accounts yet I have the comfort of really welcoming staff at Exeter branch to help me if I need a bit of help. Reviewed on: 11th March 2023

Great ISA with high interest rate

Easy to open, easy to maintain. Good brand! Reviewed on: 10th March 2023

Great product

Great product and already recommended to my friends and family. Reviewed on: 9th March 2023

Excellent interest rates

First to automatically increase interest rates on existing accounts and amongst the best rates available even on easy access accounts Reviewed on: 28th February 2023

Cash ISA

Instant access cash ISA can be easily serviced online and offers a competitive rate of interest. Straight forward investment process. Reviewed on: 28th February 2023

Virgin money ISA rate is outstanding

I wanted a good rate ISA and when I found the Virgin rate, I was easily able to open a current account and then an ISA. Reviewed on: 24th February 2023

Still on hold

Currently been on hold for 30 minutes waiting for Cash ISA customer service. No indication of my place in the queue or wait time. This is worse than phoning HMRC in last week of January Reviewed on: 13th February 2023

Great interest rate

This high street bank offers by far the best interest rate for a fixed ISA product. I recently transferred a ssISA to them, and the process, although more complex than usual, completed competently. Reviewed on: 31st January 2023

There is ZERO customer support and the website is worse than ABYSMAL

I opened an ISA. Trying to figure out how to see on the Virgin money app, but I keep getting an error message. Logged into the account online & wanted to use the chat function to sort it out, but there is a message to say that if you want to chat with a real person you have to log in & use the chat. I was already logged in, so I click the Help button (next to My Accounts, Message & Profile) and it opens a new window where it helpfully invites you to log in. There is a Chat button, but if you click it, then you get the same message to say you have to log in. Basically the Help function takes you out of your account & back to a general web page. There is no possible way to log in & then get help within the account. No phone number, no chat. It's really crap. Reviewed on: 5th December 2022

Do you have a different Virgin Money product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Help to Buy ISA
from Barclays 4.54 from 32 reviews
Junior ISA
from Santander 3.73 from 3 reviews
Cash ISA
from Principality Building Society 4.29 from 9 reviews

Want to see more from Virgin Money?

Help to Buy: ISA
from Virgin Money 4.52 from 23 reviews
Fixed Rate Savings
from Virgin Money 4.34 from 60 reviews
Savings
from Virgin Money 4.08 from 108 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub