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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.16 (266 reviews)

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3.97

Based on 266 reviews, last reviewed 22nd Jan 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

63%

16%

13%

Latest highest rating:

5

Excellent Service Excellent help and advice in the branch , efficient & courteous service Reviewed on: 22nd January 2026

Latest lowest rating:

1

You cannot even get the reviews right . You cannot even get the reviews right . NO I AM NOT WRITING IT AGAIN. Reviewed on: 9th July 2025

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Cash ISA reviews (266)

Review of the Virgin Money, Cash ISA:

Easy to deal with, good rate

Signing up for the ISA was very easy and you can arrange a transfer from your current one on line, which makes it quick and very easy. I have used Virgin Money for other products and been very happy. Reviewed on: 6th June 2020

Poor customer service

Opened a Cash ISA in June. Wanted to transfer it to another Virgin Cash ISA. No response to Account e-mails. No answer to phone. Wish I had read your reviews before getting involved with Virgin. Won't happen again. Wouldn't recommend Virgin to worst enemy. Reviewed on: 23rd November 2022

My ISA lost £5000 due to staff error

Staff are untrained or badly trained. My ISA lost money. The numbers simply dropped. I found out staff transfered my money out by mistake. I still don’t have it back. Waiting 18 weeks. Many hours of calls. Reviewed on: 19th November 2022

Pathetic customer service

Sent an e email via there we site requesting an appointment.on sunday.lady rang me Wednesday at approx 11am but not at the time I had requested on there web site.asked her to ring me back at 1.45..still waiting.so have filled the appointment request in again 4 times and still no phone calls.going to try other companies for my savings. Reviewed on: 18th November 2022

Rotten customer service

Terrible customer service and ignorant staff Reviewed on: 11th November 2022

Terrible rude customer service

Exceptional customer rude for being so rude Reviewed on: 9th November 2022

Cannot transfer money

Already a customer. Opened fixed rate ISA on Sep 26. Still cannot transfer money as of Oct 16. No reply to phone or online chat. Will not be proceeding. Hopeless. Reviewed on: 16th October 2022

Awful

It’s taken 6 weeks to transfer money internally, to a new 1 year fixed cash ISA. Amongst other hold-ups they wanted proof of ID and address - I already have an account with them! My husband did and Identical transfer in no time at all without any fuss. Reviewed on: 9th October 2022

not the best rates

Like many banks slow to pass on rate increases Reviewed on: 16th August 2022

Patronising mollycoddlers

I do have the capability and intelligence to know if my card has been stolen or lost, your extra security measures are annoying and patronising. I entered a Virgin Bank to report my card wasn't t working (as a result of Virgin patronising security measures) my wallet was open as I informed bank staff of faulty card. I went to take bank card from wallet, staff member noticed a similar looking card within wallet, asking if it was my new bank card(yeah cause I'm too stupid to have know to use new card) I informed her it was my credit card. Yet she persisted asking if it was my new Virgin card. Even reaching into my wallet to try and get the card out.i told the patronising pushy Virgin Bank Staff member that I was not stupid and did know what is and is not my bank card. Horrid woman! Reviewed on: 9th July 2022

Cash ISA Issues

Already a customer of Virgin, I opened a new Cash ISA with them on Monday 30 May. Still unable to access the account on 2 June either online or by getting someone to answer the phone. Other banks manage this instantly. Virgin's systems seem to be a mess. Reviewed on: 2nd June 2022

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