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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.17 (261 reviews)

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3.98

Based on 261 reviews, last reviewed 21st Apr 2025

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

65%

15%

13%

Latest highest rating:

5

Virgin Money Cash ISA I have had a Cash ISA with Virgin Money for 3 years now. The interest rate is very good for an easy access account. Customer Service is also very good... Read more Reviewed on: 21st April 2025

Latest lowest rating:

1

opened a virgin money ISA unable to transfer funds... opened a virgin money ISA unable to transfer funds from my virgin current A/C to ISA account despite spending about 3 hrs over 2 days on the phone ... Read more Reviewed on: 9th April 2025

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Cash ISA reviews (261)

Review of the Virgin Money, Cash ISA:

Easy to deal with, good rate

Signing up for the ISA was very easy and you can arrange a transfer from your current one on line, which makes it quick and very easy. I have used Virgin Money for other products and been very happy. Reviewed on: 6th June 2020

Cannot transfer money

Already a customer. Opened fixed rate ISA on Sep 26. Still cannot transfer money as of Oct 16. No reply to phone or online chat. Will not be proceeding. Hopeless. Reviewed on: 16th October 2022

Awful

It’s taken 6 weeks to transfer money internally, to a new 1 year fixed cash ISA. Amongst other hold-ups they wanted proof of ID and address - I already have an account with them! My husband did and Identical transfer in no time at all without any fuss. Reviewed on: 9th October 2022

not the best rates

Like many banks slow to pass on rate increases Reviewed on: 16th August 2022

Patronising mollycoddlers

I do have the capability and intelligence to know if my card has been stolen or lost, your extra security measures are annoying and patronising. I entered a Virgin Bank to report my card wasn't t working (as a result of Virgin patronising security measures) my wallet was open as I informed bank staff of faulty card. I went to take bank card from wallet, staff member noticed a similar looking card within wallet, asking if it was my new bank card(yeah cause I'm too stupid to have know to use new card) I informed her it was my credit card. Yet she persisted asking if it was my new Virgin card. Even reaching into my wallet to try and get the card out.i told the patronising pushy Virgin Bank Staff member that I was not stupid and did know what is and is not my bank card. Horrid woman! Reviewed on: 9th July 2022

Cash ISA Issues

Already a customer of Virgin, I opened a new Cash ISA with them on Monday 30 May. Still unable to access the account on 2 June either online or by getting someone to answer the phone. Other banks manage this instantly. Virgin's systems seem to be a mess. Reviewed on: 2nd June 2022

Avoid Virgin if you want to open an ISA with them

I opened a cash Isa with Virgin money on 19th May which they state will take a few days to become operational. Contacted them on 23rd May via telephone as I still wasnt able to use the account & was informed that I would need to provide ID before I could use it & they usually request this by post. Advised I had not received anything by post whereupon staff member said he would e-mail me a link to provide ID. Info was subsequently uploaded on 23rd May but as of 26th May still unable to access account! Letter received today 26th requesting ID be uploaded...could this not have been requested by e-mail when opening account? One week from opening & still none the wiser! Actually think I will now look elsewhere to open. My advice is to avoid at all costs Reviewed on: 26th May 2022

Avoid at all costs. Pathetic customer service. Awful app.

Even if you pay £160 per year for the "premium" card it is incredibly difficult to get someone on the phone. The website clearly says "We can discuss your account and explain what options are available to you. We’re here 8am to 8pm Monday to Friday and 8am to 1pm on Saturday" but that is simply not true. I am not sure what time the customer service team actually clock off but it's a lot earlier than 8 pm. I have called at 6.30 pm and 7 pm on different days and there has been no one available on both days. It is as if they make it deliberately frustrating by making you jump through a dozen hoops (press 1 for this, press 2 for that, input your DOB, input your card number) before THEN TELLING you the team is not available. And the app is SO UNHELPFUL. You cannot, despite Virgin's claim to the contrary, use the app to resolve a number of issues. It just refers you to the website, which tells you to call or check the useless app. A complete and utter waste of time. And redeeming the airline vouchers is also incredibly frustrating and difficult, and if you speak to the credit card customer service team they are absolutely clueless about that too. PATHETIC. Reviewed on: 11th May 2022

No communications with this bank

I have held a Cash ISA with Virgin Money for several years. I have not received any correspondence from them since December 2019. My log in details no longer work seemingly because as they have been taken over by Yorks and Clydesdale. No answers on their helpline phone. Reviewed on: 11th May 2022

My brother and I, cheated out of £,7000 by Virgin Money bank (Beverley).

My brother and I had to deal with them before, and after my mother's passing. They are a no-star bunch of crooks. We have experienced. VM Beverley Went against a signed letter authorising transfer of money from M plus saver to M plus current account. Fallaciously cited concerns with money laundering laws - at time of TV docu regarding HSBC getting away with money laundering breaches of law. (Early part of 2022). Then dictated refusal of payment out of accounts to the estate (executor). On grounds of needing to comply with probate laws; when the amount was well under the prescribed £30,000 limit. Then paid out but with a shortfall of nearly £7,000. Went through the charade and flimflam of an investigation, taking several months of prevarication and procrastination. Completely whitewashed their reply citing no case to answer to me, as the named executor of the estate was my brother. However had been perfectly happy to deal with me by letter throughout. Having served them with notice of death (certificate) on my brother' behalf - living in Hull. Case has been taken up with the FOS and still ongoing as at 29 April 2022. Have asked for due remedy involving restitution; standard rate interest over period of weeks between payment of bulk of account residue to date; and compo damages. However FOS dragging heels and giving impression of being complicitously and duplicitously situated. Having seen very adverse reviews of VM would warn people against having anything (further) to do with these unregulated 'Rogue Trader' crooks. And their operation in a manner disturbingly similar to modern day Nazism. Presided over by Sir Richard Branson; no less... Reviewed on: 29th April 2022

A Spiral of Decline

Once upon a time a fine Northern Rock account, then Virgin/Cleveland? But uncompetitive rates and then when opting for closure and cheque the result is another letter requesting another signed form. No other institution I have dealt with has such a delaying tactic and you provide your own envelope and stamp. Steer clear. Reviewed on: 23rd April 2022

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