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AA: Car Insurance reviews

Name: Car Insurance
Rating: 2.76 (151 reviews)

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2.48

Based on 151 reviews, last reviewed 27th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

83% decrease in 1 star reviews

in the past 90 days

32%

11%

48%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

Shocking customer service Get touch with them to arrange a new payment plan dye to personal reasons after been informed I could for them to cancel my policy and tell me there n... Read more Reviewed on: 27th September 2024

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About this product

Are you looking for your next car insurance provider? Check out the customer reviews on Smart Money People to make an informed decision about your next provider. We collect AA car insurance reviews from genuine AA customers to give you some insight into what you can expect as an AA policyholder.

AA insurance services started in 1967, and has now expanded to offer a variety of policies, like electric vehicle, van and short-term cover. With optional add-ons such as legal assistance, excess protection and breakdown cover, AA’s policies are flexible to cater for a variety of needs.

What is your biggest priority for a car insurance policy? Do you value the lowest price premium on the market, or do you prefer to pay a larger amount for more protection? Are you looking for some add-ons to your policy? Perhaps your main concern is finding a provider with an impeccable customer service track record? Whatever your needs, read our AA car insurance reviews to find out how genuine AA customers rate their policies.

Have you had a car insurance policy with AA? Leave an honest review on Smart Money People to help other drivers just like you. Why did you choose to be insured with AA and has it lived up to your expectations? Were you satisfied with the price of the premium of the level of cover you received? Did you have to make a claim on your policy, and if so, how was it dealt with? Whether good or bad, leave an AA car insurance review today. Together, we can help people like you make better decisions.

AA Car Insurance reviews (151)

Review of the AA, Car Insurance:

Fair price

I appreciated that they were willing to match a renewal quote I had seen elsewhere. However it was disappointing that when they tried to add on Breakdown Cover they couldn't give a definitive answer to the question of whether our dog would be permitted to ride with us in the rescue vehicle if we needed roadside assistance. I learned recently that some recovery services make the dog stay in the car, which is towed separately - we would consider this totally unacceptable and don't want to sign up to a service that would treat our beloved pet this way. Reviewed on: 10th October 2023

Poor claims management

Non fault claim, was mismanaged. I had to wait 3 months for an assessment by the engineer, thereafter the car was passed on to an underwriter who had to reassess the claim as a new claim. Over all I waited 4 months for the claim to be settled. Communication from the AA is extremely poor , no one communicated with me through the process or explained the claim properly. Staff do not understand their job and a lot of cover up for mismanagement. The teams they have are disjointed and don’t communicate. Unfortunately I had to go to the financial ombudsman and will be taking this to solicitors . Reviewed on: 28th April 2022

STAY AWAY

I had AA car insurance and needed to change my car , the cost of my insurance rocketed in price to insure a car that had a smaller engine and the same value.. I would never trust the AA again and I would not recommend them to anyone.. Reviewed on: 4th January 2022

They took nearly £600 without my permission

They were fine until it came time to renew. They did not quote a good price so I decided to go elsewhere. I advised this between two calls I had with them. On my renewal date (right before Christmas) after I had already sorted and paid for alternative insurance I also got charged for renewal. I called up, obviously quite angry, only to be advised I will likely be charged an admin fee of £27 also for cancelling, and I could put in a complaint to have this amount possibly refunded, but that would take up to 8 weeks. They are theives, do not insure with them. Reviewed on: 4th December 2021

Worst customer service

After the accident they promised to give me special treatment. Accident wasn't my fault so I agreed. So instead they update me abt my claim. I have to chase them to find out what really happening. Worst decision to stay with Aa. 3 months went still no compensation, car they have it. I don't have a strength to keep on calling to find out what really happening. PLEASE stay out for this cow company Reviewed on: 2nd December 2021

Shocking customer service, Avoid this company

Had a car accident, I was not at fault, other driver admitted liability and all progressed through their broker (AX) ax were very helpful unlike the as customer service, I have now had my car repaired and trying to claim my excess back, aa do not want to fuffund the excess even though the accident was not my fault and ax say the claim has all been finalised as the other party has accepted liability, I still have not received my excess back and it seems people at the as have lost all the info about the accident, video footage etc etc, very apauling service, I do not recommend AA to anyone, A kid this scamming company like the plague, I’ve just been told I age to wait another 8 weeks for the outcome, terrible. Reviewed on: 27th November 2021

WORSE SERVICE PROVIDED

After having my car window smashed and steering wheel stolen i had no help during the first 24hrs to get my car to my chosen garage to make sure it was secure. After having to arrange the transport of the car myself the car has now been sitting at the garage for 2 weeks with absolutely no contact from the AA in regards to giving the go ahead to start the repair. I feel i have paid for a fully comp insurance service and received no help with any stage of the process. I am having to do all the chasing myself to get the AA to provide the service i have paid for. When asking to speak to a manager or anyone that can help i am constantly told no one is available and i will get a call back, a call that never comes. After chasing everyday now finding out they thought the car was in a different garage (one of their chosen garages) I am now out of pocket either out of pure incompetence or the AA simply do not care. As of now still waiting on a simple repair to take place, the garage also waiting ready with the parts needed for 2 weeks now. It is true what they say, you do not know how good your insurance company are until you actually need to claim. In this case I've never had a worse service provided. Reviewed on: 19th November 2021

The AA living off a respected past.

I recently purchased car insurance via the aa and fortunately due to a error which was no fault of either party I cancelled and was so glad I had. The aa customer service is non existent and basically lies and argues with you and when you go to the top the person you deal with is obviously the guy who trains them as he is as obsturd and as stubborn as the reps. I maybe 50+ but I will not be told what's right and what's wrong and then expect me to pay for it and to keep quiet. Such a shame the aa had a good old fashion reputation for reliability and trust, something I will never entrust to anyone . Reviewed on: 18th November 2021

Nightmare to get our car repaired

Still waiting nearly 3 weeks to get our car repaired. It's not even started yet. The AA are clueless. Reviewed on: 5th August 2021

Very good

Very helpful and the customer service people like understanding. Reviewed on: 30th July 2021

Hiking up premiums

Had to pay a extra premium for a non fault accident? (windscreen repair). Most insurers don't charge or take any no claims earned. Reviewed on: 12th April 2021

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