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Aegon: Pension reviews

Name: Pension
Rating: 2.03 (213 reviews)

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1.62

Based on 213 reviews, last reviewed 4th Dec 2024

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Good company to have your pension with I have used this company for my pension for a few years now with a couple of employers was also easy to move to one place very quick and easy process Reviewed on: 22nd August 2023

Latest lowest rating:

1

Been with Aegon over 15 years. Been with Aegon over 15 years. Put one of my pension funds elsewhere recently. It has made more in one month than Aegon in over 15 years. Aegon los... Read more Reviewed on: 4th December 2024

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (213)

Review of the Aegon, Pension:

Taking incompetence and ineptitude to levels I previ...

Taking incompetence and ineptitude to levels I previously thought not possible. The utter disdain they have shown me, failing to follow basic instructions, not replying to emails and do everything in their capabilities to prevent access to withdrawals. I was only cashing a small pot pension which has now taken over 3 months and still hasn’t been completed. but will now be transferring my remaining accounts away from the business despite their undoubted best efforts at frustrating the process. Reviewed on: 22nd November 2024

TOO BAD THERE'S NO "ZERO" RATING

This is the worst company on the planet to be handling money. None of their "customer service" staff have a clue what galaxy they're in or how to handle a pension pay-out. I've been applying since July for a very modest cash amount and spoken to half a dozen people who each say something different. I find now going into OCTOBER that the forms they sent weren't sufficient whilst the woman said last week the proceeds would be paying into my account by Friday. The government should be seizing this outfit and taking control of the funds before it's too late for the poor people who've invested with retirement in mind. No likelihood at all that they'll ever see their money - as I've not seen mine in three months and it's a relatively small amount. Reviewed on: 28th September 2023

Ignorant customer service team

Emails to try and track down my pension have been completely ignored despite the fact that both the Pension Tracing Service and HR department from my former employers both telling me I'm with Aegon. Has been over two weeks now and have sent multiple emails, which have all been ignored. I'm expecting to die of old age before they get back to me. No paper correspondence at all over the last 5 years means I don't have a policy number to hand which I guess puts me in the "let's ignore this guy and keep his money" folder. Reviewed on: 18th September 2023

Annoying

This is the most annoying @ stressful company to deal with . I’m trying to access my pension pot , they seem to think it’s their money & not mine . Obstacles put in my way by them not updating their system despite numerous emails, online chat & phone calls . I would never recommend these people . Reviewed on: 15th September 2023

5 working days to send an email

I've never had an interaction with Aegon where I felt I came away with a positive outcome. I've just come out of a call where I confirmed and accepted a pension offer. It will now take them 5 days to email me a form that I need to print, sign and scan back as a pdf. No problem there, but why do all their processes seem to be designed to be slow and hinder? Socking service when compared with others out there. Reviewed on: 14th September 2023

Hellish company

I have been trying for the best part of 4 weeks to take my pension pot but have been obstructed by aegon due to the system they use not identifying my bank account. I know need to send them a bank statement from Yorkshire Building society detailing my account number and sort code. No matter how many times I have told them that the sort code is not on YBS statements they insist on asking for the same statement and won't settle my pension. Meanwhile the amount in my pension is going down due to the charges they charge me. Reviewed on: 6th September 2023

Totally embarrassing

You spend hours setting up login details, then when you try to use it it won't open up. Total crap Reviewed on: 2nd September 2023

How can it be so bad

My experience with Aegon retirement platform/workplace pensions (as a pension professional) is appalling. They clearly do not care, and it's a complete rip off. Each time I contact them, you just can't get hold of anyone, and they pass you from one team to another. Most frustrating. And technology doesn't work. Invest in your company for goodness sake. Reviewed on: 29th August 2023

Poor web site

Very poor web site compared to rivals, i have to use Aegon through works pension but i'm going transfer money out once a year. Expensive for what you get. Reviewed on: 26th August 2023

Good company to have your pension with

I have used this company for my pension for a few years now with a couple of employers was also easy to move to one place very quick and easy process Reviewed on: 22nd August 2023

Impossible to get a payout from Aegon

My husband died in January 2023 and had both a defined contribution and defined benefit pension plan with Aegon. It's been impossible to get a payout yet (8 months later) from either plan. They keep asking for additional information and have been adding delay after delay after delay. I thought I'd search reviews of Aegon and see from this site that I'm not alone. Terrible, terrible company. Avoid it if at all possible. I've dealt with Legal and General and Buck on my husband's other pensions and both dealt with them smoothly and efficiently, paying them out months ago. I'm worried I'm never going to receive anything from Aegon. Reviewed on: 17th August 2023

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