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Ratings based on 363 reviews Last review 4 days ago
4.25 / 5Great overall rating

Aviva reviews written by our Smart Money People can help you to find out what life as an Aviva customer is really like. As one of the UK's largest insurance companies, Aviva has sold millions of insurance policies across many products. Read and write...

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Aviva reviews written by our Smart Money People can help you to find out what life as an Aviva customer is really like. As one of the UK's largest insurance companies, Aviva has sold millions of insurance policies across many products. Read and write Aviva reviews today, and together we can help to increase trust and transparency in Financial Services.

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Your Aviva Reviews (363)

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16th November 2017

shockingly bad customer service

Trying to take my pension as a lump sum found Aviva incredibly unhelpful. At best they were totally inefficient. Had to make numerous long phone calls just to get necessary forms. Frequently told forms would be sent but no forms...

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Trying to take my pension as a lump sum found Aviva incredibly unhelpful. At best they were totally inefficient. Had to make numerous long phone calls just to get necessary forms. Frequently told forms would be sent but no forms received.
Will not be dealing with Aviva again in any capacity

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6th November 2017

Peace of mind for household goods.

This insurance is reasonably priced. I have made one claim after a leak ruined my kitchen flooring. There was a delay with them coming out to check which held things up a bit but the staff were polite and accommodating. Ps. Yes I was paid out....

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This insurance is reasonably priced. I have made one claim after a leak ruined my kitchen flooring. There was a delay with them coming out to check which held things up a bit but the staff were polite and accommodating. Ps. Yes I was paid out.

I'd recommend, despite the delay, as the insurance was value for money, the staff treated you like an honest person and communication was good.

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1st October 2017

Excellent Customer Service

Ive been with Aviva for 3 years now. Now and again there has been an issue with direct debit payments but their complaints team have always dealt with things quickly and efficiently. Speaking to customer servie with queries or to get policys renewed...

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Ive been with Aviva for 3 years now. Now and again there has been an issue with direct debit payments but their complaints team have always dealt with things quickly and efficiently. Speaking to customer servie with queries or to get policys renewed etc is always a breeze too. Top notch.

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1st October 2017

easy, good value with good customer service

I chose Aviva as they were a well known brand, and with good customer service, I had to claim when my car was broken into, the customer service was excellent, and my claim was settled within weeks. The bonus to protecting my no claims was honoured....

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I chose Aviva as they were a well known brand, and with good customer service, I had to claim when my car was broken into, the customer service was excellent, and my claim was settled within weeks. The bonus to protecting my no claims was honoured. The price was so competitive too.

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1st October 2017

Husband trashed front of car

Incredibly straightforward to get the car repaired. Claimed online, chose local repairer, took car in, it got fixed, paid the excess, took car...

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Incredibly straightforward to get the car repaired. Claimed online, chose local repairer, took car in, it got fixed, paid the excess, took car home.
No fuss or drama. It will certainly make me consider Aviva again for inssurance. Very happy with the service.

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1st October 2017

Good standard of repair

They were extremely fussy about the use of the courtesy car, but there was damage to one of my headlamps which was not there when the car was taken for repair. I tried several. Times to contact them by phone but suspected ' The repairers were able to...

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They were extremely fussy about the use of the courtesy car, but there was damage to one of my headlamps which was not there when the car was taken for repair. I tried several. Times to contact them by phone but suspected ' The repairers were able to see my number and never answered my calls

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