Managing my pension pot very well with regular updates and advice as to whether I have enough invested in order to retire.

Great company. They have many services and their size offers security and trust. Most functions need to be done by phone as their online services... Great company. They have many services and their size offers security and trust. Most functions need to be done by phone as their online services are limited only viewing the account is available. Read more Read less

Hospital charged me a fortune, it was like a fraud, Aviva didn't provide the requested information, proof of payments they did, invoices from the hospital... Hospital charged me a fortune, it was like a fraud, Aviva didn't provide the requested information, proof of payments they did, invoices from the hospital they received, they just do not want to really help you. They make you jump through so many hoops, I've phoned many times and it's always a bad experience. If it wasn't for my work i wouldn't have used them, now i need to pay about 1000k in total for just a simple health issue i had, cash back companies, are far better than Aviva. Read more Read less

Ignored, denied, any excuse not to help you. They make you jump through so many hoops, I've phoned them very confused about the delays and... Ignored, denied, any excuse not to help you. They make you jump through so many hoops, I've phoned them very confused about the delays and all the repeated questions and ended up hanging up in tears because it was so stressful. My work pay for my policy but I've cancelled it today because my NHS GP is far more helpful and quicker to respond. This company should be ashamed of themselves. Read more Read less

Since my father's passing in November 2024 I have been trying to get the remainder of his annuity with Aviva paid into my mother's account,... Since my father's passing in November 2024 I have been trying to get the remainder of his annuity with Aviva paid into my mother's account, as stated on their policy document. As my mother is an 88 year old with dementia and is incapable of managing her own affairs it has become my responsibility to follow these types of issues up for her, which I am glad to do. Having completed all necessary forms and documents by mid December my case made no progress. Numerous emails were sent and many phone calls made to the relevant teams and each time I was told that the documentation had not been received. In the end I must have sent the same file electronically at least 6 times. By January 2025 no progress had been made so I was forced to make a complaint to Aviva. I was told in February that the documentation had been found but that one of the documents, a bank statement, was not detailed enough. I subsequently provided Aviva with a more detailed bank statement and was told by them that all documentation was complete and that my mother would start receiving the pension from 4th April and that I would receive a certification letter confirming this on 8th April. Needless to say, neither of these things transpired. The onlly communication I have received from Aviva was on 8th April to tell me that my complaint was still being investigated and I should here from them after another 10 working days. Having made another three phone calls in as many days my case is still no further forward and each Aviva representative I speak to fobbs me off with statements like " I will look into it for you " or "your case is being investigated by someone higher up." This all sounds very similar to the majority of reviews I have read about Aviva on this and other platforms unfortunately. I have now made an official complaint to the Financial Ombudsman. I have tried being patient and polite in my dealings with Aviva but I feel I have reached the end of my tether. My gut feeling is that they and possibly other similar providers spin these types of claims out for as long as they possibly can in order that your loved one's money stays in their accounts earning as much interest for their shareholders as it can and that eventually you will give up. Read more Read less

Helpful sorted all aspects of accident

renewal price has increased by £183 , never claimed and been customer 15 years

6 months and still waiting for my cash withdrawal from my pension, excuse after excuse, the advice us on to avoid scams, pity no-one adviced me about these sharks

Yes another painful attempt to use my Aviva health insurance which is paid for by my company. They can't assess me for 3 days, I've... Yes another painful attempt to use my Aviva health insurance which is paid for by my company. They can't assess me for 3 days, I've already been in pain for 4 days. What's the point? These folk will do anything to avoid paying out - they frustrate you, run down the clock and make it difficult to access care. I've yet to have a trouble free claim with them. Read more Read less