Aviva Reviews Winner of 'Best Life Insurance Provider' in the 2017 Insurance Choice Awards

impossible to make a damage claim because of Aviva's terms

We suffered storm damage last winter, i.e. almost a year ago. Aviva want us to get a full quote for the work before they would process the claim. In order for a company to qive us a quote, they need to erect scaffolding, as that part of the roof is...

We suffered storm damage last winter, i.e. almost a year ago. Aviva want us to get a full quote for the work before they would process the claim. In order for a company to qive us a quote, they need to erect scaffolding, as that part of the roof is inaccesible any other way. Aviva will not pay up-front for this, we can't afford to pay up-front for scafffolding (cost is over £2,000), so we are stymied.

Fiona jkLevel 1

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Brilliant Insurance

VERY COMPETITIVE PRICES. VERY HELPFUL CUSTOMER SERVICE STAFF. VERY WIDE RANGING INSURANCE , COVERING EVERY EVENTUALITY, WITH NO HIDDEN EXCLUSIONS...EVERYTHING IS MADE CLEAR AT THE OUTSET. DEFINITELY THE INSURANCE TO CHOOSE.

EMLYN JONESLevel 1

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Amazing customer service

I cannot believe the negative comments on here! I had received a renewal for home insurance from Aviva and was puzzled as I wasn't aware I had a policy with them. However I had had a bad accident on 17th Dec and my brain was fuzzy with morphine so I...

I cannot believe the negative comments on here! I had received a renewal for home insurance from Aviva and was puzzled as I wasn't aware I had a policy with them. However I had had a bad accident on 17th Dec and my brain was fuzzy with morphine so I decided to look into it. I could find no paperwork etc for Aviva and appeared to have taken out a policy with another company in May.

I phoned to explain this and spoke to an incredibly understanding and sympathetic young lady called Courtney. After listening to my story she offered to see if her manager could give me a refund from May 2018. I was delighted to hear that s/he had agreed and a cheque would be sent!

That in itself made me think I would go to Aviva for a quote in May, but there was even more to come. Two days later I received a most beautiful bouquet by hand delivery! What a lovely surprise! And an even greater surprise was that it was sent by Aviva with lots of good wishes. I think they have a customer for life!

Sarah WindsorLevel 1

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Lost 50% funding in one year.

My pension since 2001 has been doing well in funding growth, suddenly I logged in on my account 10.12.2018 and shockingly 50 % of investment has been gone. NO idea where, no idea what happened. At least some calculation on my online account or...

My pension since 2001 has been doing well in funding growth, suddenly I logged in on my account 10.12.2018 and shockingly 50 % of investment has been gone. NO idea where, no idea what happened. At least some calculation on my online account or something would have been helpful. I regret that I didn't transfer my pension somewhere else. Its like Aviva has fed me for 13 years with giving me a joy of growth of investment and suddenly in 2 years since 2016 50% money gone. I will see if I can leave them asap.

IPLevel 1

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Car insurance

Very good and fast online application,great price any insurance, help full fantastic costumer service

T boy Level 1

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Incompetent company caused a county court judgement against me

In may 2017 I had a minor collision where I clipped a parked car. Reported it to Aviva and they arranged for my car to be repaired . This was done and I heard no more about it until September 2018, when I suddenly received a CCJ against me from...

In may 2017 I had a minor collision where I clipped a parked car. Reported it to Aviva and they arranged for my car to be repaired . This was done and I heard no more about it until September 2018, when I suddenly received a CCJ against me from Northampton county court claiming for the damage to theother car.. Contacted Aviva and forwarded all the documents received , they said it would be dealt with. It was not settled in time and I ended up with a CCJ on my credit history.

J RobertsLevel 1

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Show Nothing But Contempt for Customers

Aviva paid me money on 4 April 2018 which is in period 12 of the 2017 tax year. They incorrectly told HMRC the money was paid on 10 April 2018 which is period 1 of the 2018 tax year. This error by Aviva had cost me over £2000 in tax. Despite numerous ...

Aviva paid me money on 4 April 2018 which is in period 12 of the 2017 tax year. They incorrectly told HMRC the money was paid on 10 April 2018 which is period 1 of the 2018 tax year. This error by Aviva had cost me over £2000 in tax. Despite numerous calls, emails and a letter to Andy Briggs their CEO no action has been taken to rectify their mistake. They show contempt for Thier customers. Avoid at all costs

allergic2avivaLevel 1

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price kept going up

we had insurance with Aviva for several years but premiums kept increasing even though we made no claims. We switched to another provider and are paying less

Fiona jkLevel 1

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Highly recommended insurance

Excellent insurer that does not charge you for any changes to your insurance schedule as they allow you to sign in and change your car details yourself without hidden fees. This is excellent.

Louise Level 1

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Good value

Good value insurance when coupled with a cashback site. Very easy to set up.

Kevin HartleyLevel 1

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So easy

We have most of our insurances with Aviva and when we booked a last minute trip to France adding the European cover was a doddle and reasonably priced.

Tom TaylorLevel 1

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Can have everything insured and all visible on one page

I use Aviva for my pension, house insurance, travel insurance and life insurance, I find them trustworthy and visible.

amanda.cockfield3@gmail.comLevel 1

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Brilliant

We had a fantastic experience with Aviva. After being in an accident in our car they sorted out a courtesy car and all the necessary arrangements to get our family back on the road again. I would highly recommend their helpful service

hannahLevel 1

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Too much increase in price

I never had to make a claim so can’t comment on service but when it was renewal time the quote was much higher than the original so I opted for a new provider!

Rushy21Level 1

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Husband trashed front of car

All sorted and paid for with no fuss or bother. The only company I've ever stayed with beyond renewal.

susieclaytonv6@gmail.comLevel 1

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Car Insurance...competitive prices

Easy to renew and competitively priced.

Nick RLevel 1

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Aviva - good all round provider

Health insurance in particular excellent value, good internet marketing site.

Anne CullinanLevel 1

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FAIRLY GOOD, BUT TOO MUCH SMALL PRINT WITH SUPRISING EXCUSIONS.

FAIRLY GOOD , BUT TOO MUCH SMALL PRINT, WITH SOME SUPRISING EXCLUSIONS. TELEPHONE MANNER OF AVIVA STAFF NOT TOO CUSTOMER FRIENDLY.

EMLYN JONESLevel 1

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Free security set up

A lot cheaper premium than the others and Free NEOS connected homesolutions set up

stephie55Level 1

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Helpful Service

Clear policies and helpful service when making a claim

Alistair SmithLevel 1

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