Ratings based on 616 reviews Last review 3 days ago
4.09 / 5Great overall rating

Aviva reviews written by our Smart Money People can help you to find out what life as an Aviva customer is really like. As one of the UK's largest insurance companies, Aviva has sold millions of insurance policies across many products. Read and write...

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Aviva reviews written by our Smart Money People can help you to find out what life as an Aviva customer is really like. As one of the UK's largest insurance companies, Aviva has sold millions of insurance policies across many products. Read and write Aviva reviews today, and together we can help to increase trust and transparency in Financial Services.

5 319
4 178
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Your Aviva Reviews (616)

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28th November 2020

Very disappointed

I requested an update when my policy needed review. I didn't receive any updated policy or information on what was covered. Instead I received a bill. When I called to request details of my coverage, I was then charged a "Premium Due" fee. Poor...

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I requested an update when my policy needed review. I didn't receive any updated policy or information on what was covered. Instead I received a bill. When I called to request details of my coverage, I was then charged a "Premium Due" fee. Poor customer service and will not be renewing again.

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1st November 2020

Refusing to give me my tax free lump sum

Aviva is refusing to give me my tax free lump sum of 25% I applied after reading my options, and despite being retired, they are refusing to give me this. The first reason was because I can’t use the internet (I can, I do all my banking and i...

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Aviva is refusing to give me my tax free lump sum of 25% I applied after reading my options, and despite being retired, they are refusing to give me this. The first reason was because I can’t use the internet (I can, I do all my banking and investments online). Then it changed to they don’t believe I understand what I am asking for! Unbelievable. I left a comment on Facebook, which got a pretend sympathetic response, but despite me messaging twice, at their request, there has been no response. Avoid this company like the plague. We are now preparing a file for the Ombudsman. What do we save to a pension fund for? Yes, for when we retire. I am retired, and they refuse point blank to give me my money.

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28th September 2020

Recommend Aviva

I have two pensions, one with Aviva and the other with Scottish Widows (Clerical Medical). By comparison over the 20 year investment, sharing of information, past and current customer service and commitment, Aviva, are flawless. They are recommended.

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I have two pensions, one with Aviva and the other with Scottish Widows (Clerical Medical). By comparison over the 20 year investment, sharing of information, past and current customer service and commitment, Aviva, are flawless. They are recommended.

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15th September 2020

Simple transfer and clear website

Transferred funds into this pension some time ago and it was a smooth transition. Their returns are usually pretty good and fund managers look after the pension pot well. Clear and precise information on the website for tracking my funds all in one...

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Transferred funds into this pension some time ago and it was a smooth transition. Their returns are usually pretty good and fund managers look after the pension pot well. Clear and precise information on the website for tracking my funds all in one place.

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7th September 2020

Endowment £20k short & refusing to pay out policy

I had an endowment with Aviva which has finished with a £20k shortfall. Not only do Aviva not care about the shocking performance of their company but they are refusing to pay out the policy & have effectively stolen the money. Despite 4 complaints, ...

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I had an endowment with Aviva which has finished with a £20k shortfall. Not only do Aviva not care about the shocking performance of their company but they are refusing to pay out the policy & have effectively stolen the money. Despite 4 complaints, a catalogue of phone calls & emails I have made no progress in 10 weeks. This company are a bunch of fraudsters & has the most incompetent & thickest bunch of people working in their customer services. It's impossible to speak to anybody in authority as they are all at home & don't call back as promised. Aviva is full of fraudsters, liars & incompetence, avoid at all costs unless you want your life to be ruined.

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1st September 2020

Con artists

I was with bupa for over 15years through my works health insurance and not a problem even when my wife developed a condition that needed lots of treatment bupa were fantastic, then the company changed providers and whent with aviva that's when it all...

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I was with bupa for over 15years through my works health insurance and not a problem even when my wife developed a condition that needed lots of treatment bupa were fantastic, then the company changed providers and whent with aviva that's when it all changed, aviva say they won't cover treatment if that treatment doesn't cure the condition permanently, they fail to mention this beforehand, absolute con artists,

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17th August 2020

Paying £200 more just for a change of address - and it's a safer area!

Last year, I was paying £1,344.24 a year over monthly instalments for my Aviva car insurance. The only thing that has changed since August 2019 is my address. However, the renewal quote they offered me is now £1,568.74 - over £200 more ex...

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Last year, I was paying £1,344.24 a year over monthly instalments for my Aviva car insurance. The only thing that has changed since August 2019 is my address. However, the renewal quote they offered me is now £1,568.74 - over £200 more expensive!

How can my insurance increase by £200 due to a change in address? I could understand if I now lived in a rough area. However, Esher is much safer than High Wycombe, and I can also now put my car in a garage; so if anything, it is even SAFER than it previously was.

My car insurance should be decreasing; since I have another year of no claims. I will now be looking to buy car insurance elsewhere. What Aviva have offered me is extremely unfair.

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