Ratings based on 470 reviews Last review 3 weeks ago
4.12 / 5Great overall rating

Aviva reviews written by our Smart Money People can help you to find out what life as an Aviva customer is really like. As one of the UK's largest insurance companies, Aviva has sold millions of insurance policies across many products. Read and write...

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Aviva reviews written by our Smart Money People can help you to find out what life as an Aviva customer is really like. As one of the UK's largest insurance companies, Aviva has sold millions of insurance policies across many products. Read and write Aviva reviews today, and together we can help to increase trust and transparency in Financial Services.

5 238
4 148
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1 45

Your Aviva Reviews (470)

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26th July 2019

Shocking customer service!!

What a joke of a company!!! Beware if you ever get into an accident with one of their customers, shocking customer service no compassion in regards to the victim only money! As soon as a bad offer for your written off car is given they off hire a...

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What a joke of a company!!! Beware if you ever get into an accident with one of their customers, shocking customer service no compassion in regards to the victim only money! As soon as a bad offer for your written off car is given they off hire a courtesy car and leave you in total distress!
You have to call them as they simply do not return calls! Bring back good old fashioned Customer service with company’s that care about individuals.

Rant over but don’t use Aviva

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22nd July 2019

Crap at what they do

Car in accident,repaired sprayed half car wrong colour!damaged and driven whilst in garage,went to ombudsman and Aviva twice Aviva don't want to do anything apart from stand by ombudsman s decision which was in their favour,will reinsure with company...

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Car in accident,repaired sprayed half car wrong colour!damaged and driven whilst in garage,went to ombudsman and Aviva twice Aviva don't want to do anything apart from stand by ombudsman s decision which was in their favour,will reinsure with company which has nothing to do with them,car now damaged and categorised,used inchcape repair shop at local BMW dealers and reccomended by Vizion network don't use insures who deal with any of this lot awful service,don't care about you as a customer at all

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9th June 2019

Life insurance policy

I took out this policy many years ago, paying less than £2 a month. I think, in the event of a payout, it would not be a great amount as it seems to be a fixed rate -£10,000, which was a lot years ago when I took out the policy, but not worth so much ...

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I took out this policy many years ago, paying less than £2 a month. I think, in the event of a payout, it would not be a great amount as it seems to be a fixed rate -£10,000, which was a lot years ago when I took out the policy, but not worth so much today.

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26th April 2019

Thieves, bandits, robbers

Bloody where shall i start, the claim analysts are charlatans, they are paid to change your whole story and lyingly will also refer to the phone calls which are supposedly recorded, if you are in a fault claim then forget this company, they wont...

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Bloody where shall i start, the claim analysts are charlatans, they are paid to change your whole story and lyingly will also refer to the phone calls which are supposedly recorded, if you are in a fault claim then forget this company, they wont investigate the claim thoroughly they will label you as a fraud etc and close your claim/policy down without any notice, mind you they will also keep your premiums paid, if you try and clarify yourself the claim analyst will say he dont want to know and hang up on you, the guy i spoke to was a bleeding arrogant/ignorant person, you could tell from his tone and manner that this guy was a circus clown, aviva a MAJOR STAKEHOLDER? Nope!!! aviva a MAJOR STEALER! stealing money from hard working citizens, best insurers are AXA never a trouble, AVIVA Not recommending you to even my enemies, whosoever reads this review please do yourself a massive favour and “DO NOT USE THIS COMPANY AT ALL, PLEASE USE ANOTHER INSURANCE PROVIDER” ZERO RATED, 1 star rating is over generosity!!
I WANT MY MONEY

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7th March 2019

AVIVA a horror story. STAY AWAY.

For anyone that has auto insurance from Aviva Canada I strongly suggest you find a new provider and for anyone who is contemplating using them for insurance to stay well clear of them....

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For anyone that has auto insurance from Aviva Canada I strongly suggest you find a new provider and for anyone who is contemplating using them for insurance to stay well clear of them.
They are a horror story and only want your money and will find any excuse to avoid payouts.
Here is my horror story.
I have had them for over 10 years as my auto insurance provider and dutifully paid the premiums on time, every time, even when I heard others had cheaper premiums with other companies.
Stupid me.
On July 2018 I was involved in an auto collision. The other driver was at fault and was charged with careless driving by the police officer. It was my bad luck that he also had Aviva insurance. I reported the accident in same day. Aviva quickly wrote off the vehicle, even though the damage did not seem that extensive, and low balled me on the payout. Less than half of what I paid 2 years prior. I argued that I had done some major repair work on it 6 months prior and should be at least partially compensated for that as well. According to Aviva that is apparently where I committed a sin. It seems we cannot question been ripped off by them. After 1 months of no definitive answers from them, in frustration I cancelled my multiple auto and property policies with Aviva. They lost a total of $6,600 annual premiums because of their unprofessional approach. And really for a mere $12,000 claim. That appeared to have been my second mistake. I believe that they thought it was now payback for cancelling my policies.
They took over 6 months to make a case that the work was not done as detailed in the receipts I provided. They put me through a phone and an in-person interrogation (the gestapo could not have done a better job). The end result was that they declined my claim including the car rental I used for 1 week after the accident. While it may be true that the auto shop cheated me on the work done in the bills they should have simply declined the receipts and maintained their original offer, low as it was. Talk about adding salt to a wound.
I have now retained a lawyer and proceeding with legal action against Aviva.
Stay away from this scam of a company.

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7th March 2019

Pension Statement Dropped Drastically

My husbands Friends Life Pension was making a steady increase each year. Aviva take over and suddenly in the December 2018 Statement. Big losses!! They are making back the money they paid to purchase Friends Life. All the usual excuses when we...

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My husbands Friends Life Pension was making a steady increase each year. Aviva take over and suddenly in the December 2018 Statement. Big losses!! They are making back the money they paid to purchase Friends Life. All the usual excuses when we phoned them - the stock market - Brexit. They cannot and will not give the charges in £monetary values but only as percentages. Rip Off. Do we transfer the pension out now it has made big losses. Will the losses be worse this year?? Four years before retirement and feeling helpless.

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13th January 2019

impossible to make a damage claim because of Aviva's terms

We suffered storm damage last winter, i.e. almost a year ago. Aviva want us to get a full quote for the work before they would process the claim. In order for a company to qive us a quote, they need to erect scaffolding, as that part of the roof is...

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We suffered storm damage last winter, i.e. almost a year ago. Aviva want us to get a full quote for the work before they would process the claim. In order for a company to qive us a quote, they need to erect scaffolding, as that part of the roof is inaccesible any other way. Aviva will not pay up-front for this, we can't afford to pay up-front for scafffolding (cost is over £2,000), so we are stymied.

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11th January 2019

Amazing customer service

I cannot believe the negative comments on here! I had received a renewal for home insurance from Aviva and was puzzled as I wasn't aware I had a policy with them. However I had had a bad accident on 17th Dec and my brain was fuzzy with morphine so I...

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I cannot believe the negative comments on here! I had received a renewal for home insurance from Aviva and was puzzled as I wasn't aware I had a policy with them. However I had had a bad accident on 17th Dec and my brain was fuzzy with morphine so I decided to look into it. I could find no paperwork etc for Aviva and appeared to have taken out a policy with another company in May.

I phoned to explain this and spoke to an incredibly understanding and sympathetic young lady called Courtney. After listening to my story she offered to see if her manager could give me a refund from May 2018. I was delighted to hear that s/he had agreed and a cheque would be sent!

That in itself made me think I would go to Aviva for a quote in May, but there was even more to come. Two days later I received a most beautiful bouquet by hand delivery! What a lovely surprise! And an even greater surprise was that it was sent by Aviva with lots of good wishes. I think they have a customer for life!

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10th December 2018

Lost 50% funding in one year.

My pension since 2001 has been doing well in funding growth, suddenly I logged in on my account 10.12.2018 and shockingly 50 % of investment has been gone. NO idea where, no idea what happened. At least some calculation on my online account or...

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My pension since 2001 has been doing well in funding growth, suddenly I logged in on my account 10.12.2018 and shockingly 50 % of investment has been gone. NO idea where, no idea what happened. At least some calculation on my online account or something would have been helpful. I regret that I didn't transfer my pension somewhere else. Its like Aviva has fed me for 13 years with giving me a joy of growth of investment and suddenly in 2 years since 2016 50% money gone. I will see if I can leave them asap.

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