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Ratings based on 552 reviews Last review 4 days ago
4.15 / 5Great overall rating

Aviva reviews written by our Smart Money People can help you to find out what life as an Aviva customer is really like. As one of the UK's largest insurance companies, Aviva has sold millions of insurance policies across many products. Read and write...

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Aviva reviews written by our Smart Money People can help you to find out what life as an Aviva customer is really like. As one of the UK's largest insurance companies, Aviva has sold millions of insurance policies across many products. Read and write Aviva reviews today, and together we can help to increase trust and transparency in Financial Services.

5 288
4 169
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1 50

Your Aviva Reviews (552)

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7th November 2019

Slow slow slow claims service

The claims assistant was desperate to categorise my referral to a cardiologist as a pre-existing condition. I reported slight heart tremors in June but was given the ok by doctor. He asked how long had I had the heart tremors and he was desperate for...

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The claims assistant was desperate to categorise my referral to a cardiologist as a pre-existing condition. I reported slight heart tremors in June but was given the ok by doctor. He asked how long had I had the heart tremors and he was desperate for it to be 3 months so it was before my policy started. No it isn’t the same thing, no it isn’t a pre-existing condition. I now have to wait four weeks for a doctors appointment to fill out a form then a further five days for Aviva to make a decision. Unacceptable. I would be seen quicker with the NHS (that’s if I haven’t collapsed with heart failure by then).

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5th November 2019

Aviva/ dishonest cheaters

Aviva are completely crooked, they failed to settle my claim after a four and a half month wait...

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Aviva are completely crooked, they failed to settle my claim after a four and a half month wait
I provided everything they asked and more including photos of the accident
My vehicle had been involved in a hit and run
Aviva disputed that it could of happened the way it did and may as well called me a liar although I had been with aviva for ten years having never had a claim in the past from them. The acted in a very unprofessional manor and never returned my calls even when I called them repeatedly over a four and a half month period
Very bad business in my opinion
Completely unprofessional
I’m taking them to court
And shall continue to post my experience.
I hope you don’t find out the hard way, like I did,
About aviva
When you look at there own web reviews page, it paints a picture of happy customers, but all the reviewers on other sites seem to feel the same way as I do
Look for yourself

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27th September 2019

Rubbish Website & Awful Customer Service Response Times

My employer has just swapped to Aviva as my Pension Provider and I am already having a very bad experience. The Website is very hard to use when it comes to swapping from my existing investment option to different funds. I tried phoning up their...

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My employer has just swapped to Aviva as my Pension Provider and I am already having a very bad experience. The Website is very hard to use when it comes to swapping from my existing investment option to different funds. I tried phoning up their customer support and was put through to the wrong department. It has already taken 27 minutes (still waiting) to register a complaint. I haven't even managed to get through to someone that knows what they are doing yet!
My recommendation is to swap your money to a more professional organisation such as Hargreaves Landsdown, AJ Bell or Fidelity.

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12th September 2019

Customer really does come first

We actually decided to go to Aviva as a Customer after our car was in a...

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We actually decided to go to Aviva as a Customer after our car was in a bump.
We was parked when a elderly Gentleman drove into us.
He was a customer of Aviva and they got in touch with my husband immediately and got our car fixed. We was so impressed my husband took out Aviva Car Insurance and it was great value.

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2nd September 2019

Reliable and good rates

I have multiple products with Aviva, and they reward me with a multi-product discount. That's quite a treat for my loyalty. The car insurance works well. I never had to make a claim. I like how they provide all the information I need to make a...

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I have multiple products with Aviva, and they reward me with a multi-product discount. That's quite a treat for my loyalty. The car insurance works well. I never had to make a claim. I like how they provide all the information I need to make a decision in the annual renewal.

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1st September 2019

Difficult to claim for damage

Our roof suffered storm damage. We took photos, tried to claim. Aviva insisted on a quote for repairs. But to get a quote we must install scaffold to enable contractors to access the roof. Aviva won't pay for scaffolding before we get a quote. Catch...

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Our roof suffered storm damage. We took photos, tried to claim. Aviva insisted on a quote for repairs. But to get a quote we must install scaffold to enable contractors to access the roof. Aviva won't pay for scaffolding before we get a quote. Catch 22. Over 18 months later, still have not been able to get repair done under insurance cover.

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