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Ratings based on 455 reviews Last review 5 days ago
4.17 / 5Great overall rating

Aviva reviews written by our Smart Money People can help you to find out what life as an Aviva customer is really like. As one of the UK's largest insurance companies, Aviva has sold millions of insurance policies across many products. Read and write...

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Aviva reviews written by our Smart Money People can help you to find out what life as an Aviva customer is really like. As one of the UK's largest insurance companies, Aviva has sold millions of insurance policies across many products. Read and write Aviva reviews today, and together we can help to increase trust and transparency in Financial Services.

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Your Aviva Reviews (455)

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13th January 2019

impossible to make a damage claim because of Aviva's terms

We suffered storm damage last winter, i.e. almost a year ago. Aviva want us to get a full quote for the work before they would process the claim. In order for a company to qive us a quote, they need to erect scaffolding, as that part of the roof is...

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We suffered storm damage last winter, i.e. almost a year ago. Aviva want us to get a full quote for the work before they would process the claim. In order for a company to qive us a quote, they need to erect scaffolding, as that part of the roof is inaccesible any other way. Aviva will not pay up-front for this, we can't afford to pay up-front for scafffolding (cost is over £2,000), so we are stymied.

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11th January 2019

Amazing customer service

I cannot believe the negative comments on here! I had received a renewal for home insurance from Aviva and was puzzled as I wasn't aware I had a policy with them. However I had had a bad accident on 17th Dec and my brain was fuzzy with morphine so I...

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I cannot believe the negative comments on here! I had received a renewal for home insurance from Aviva and was puzzled as I wasn't aware I had a policy with them. However I had had a bad accident on 17th Dec and my brain was fuzzy with morphine so I decided to look into it. I could find no paperwork etc for Aviva and appeared to have taken out a policy with another company in May.

I phoned to explain this and spoke to an incredibly understanding and sympathetic young lady called Courtney. After listening to my story she offered to see if her manager could give me a refund from May 2018. I was delighted to hear that s/he had agreed and a cheque would be sent!

That in itself made me think I would go to Aviva for a quote in May, but there was even more to come. Two days later I received a most beautiful bouquet by hand delivery! What a lovely surprise! And an even greater surprise was that it was sent by Aviva with lots of good wishes. I think they have a customer for life!

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10th December 2018

Lost 50% funding in one year.

My pension since 2001 has been doing well in funding growth, suddenly I logged in on my account 10.12.2018 and shockingly 50 % of investment has been gone. NO idea where, no idea what happened. At least some calculation on my online account or...

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My pension since 2001 has been doing well in funding growth, suddenly I logged in on my account 10.12.2018 and shockingly 50 % of investment has been gone. NO idea where, no idea what happened. At least some calculation on my online account or something would have been helpful. I regret that I didn't transfer my pension somewhere else. Its like Aviva has fed me for 13 years with giving me a joy of growth of investment and suddenly in 2 years since 2016 50% money gone. I will see if I can leave them asap.

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21st November 2018

Incompetent company caused a county court judgement against me

In may 2017 I had a minor collision where I clipped a parked car. Reported it to Aviva and they arranged for my car to be repaired . This was done and I heard no more about it until September 2018, when I suddenly received a CCJ against me from...

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In may 2017 I had a minor collision where I clipped a parked car. Reported it to Aviva and they arranged for my car to be repaired . This was done and I heard no more about it until September 2018, when I suddenly received a CCJ against me from Northampton county court claiming for the damage to theother car.. Contacted Aviva and forwarded all the documents received , they said it would be dealt with. It was not settled in time and I ended up with a CCJ on my credit history.

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9th November 2018

Show Nothing But Contempt for Customers

Aviva paid me money on 4 April 2018 which is in period 12 of the 2017 tax year. They incorrectly told HMRC the money was paid on 10 April 2018 which is period 1 of the 2018 tax year. This error by Aviva had cost me over £2000 in tax. Despite numerous ...

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Aviva paid me money on 4 April 2018 which is in period 12 of the 2017 tax year. They incorrectly told HMRC the money was paid on 10 April 2018 which is period 1 of the 2018 tax year. This error by Aviva had cost me over £2000 in tax. Despite numerous calls, emails and a letter to Andy Briggs their CEO no action has been taken to rectify their mistake. They show contempt for Thier customers. Avoid at all costs

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