Aviva Reviews Winner of 'Best Life Insurance Provider' in the 2017 Insurance Choice Awards

Show Nothing But Contempt for Customers

Aviva paid me money on 4 April 2018 which is in period 12 of the 2017 tax year. They incorrectly told HMRC the money was paid on 10 April 2018 which is period 1 of the 2018 tax year. This error by Aviva had cost me over £2000 in tax. Despite numerous ...

Aviva paid me money on 4 April 2018 which is in period 12 of the 2017 tax year. They incorrectly told HMRC the money was paid on 10 April 2018 which is period 1 of the 2018 tax year. This error by Aviva had cost me over £2000 in tax. Despite numerous calls, emails and a letter to Andy Briggs their CEO no action has been taken to rectify their mistake. They show contempt for Thier customers. Avoid at all costs

allergic2avivaLevel 1

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price kept going up

we had insurance with Aviva for several years but premiums kept increasing even though we made no claims. We switched to another provider and are paying less

Fiona jkLevel 1

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Highly recommended insurance

Excellent insurer that does not charge you for any changes to your insurance schedule as they allow you to sign in and change your car details yourself without hidden fees. This is excellent.

Louise MurphyLevel 1

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Good value

Good value insurance when coupled with a cashback site. Very easy to set up.

Kevin HartleyLevel 1

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So easy

We have most of our insurances with Aviva and when we booked a last minute trip to France adding the European cover was a doddle and reasonably priced.

Tom TaylorLevel 1

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Can have everything insured and all visible on one page

I use Aviva for my pension, house insurance, travel insurance and life insurance, I find them trustworthy and visible.

amanda.cockfield3@gmail.comLevel 1

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Brilliant

We had a fantastic experience with Aviva. After being in an accident in our car they sorted out a courtesy car and all the necessary arrangements to get our family back on the road again. I would highly recommend their helpful service

hannahLevel 1

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Too much increase in price

I never had to make a claim so can’t comment on service but when it was renewal time the quote was much higher than the original so I opted for a new provider!

Rushy21Level 1

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Husband trashed front of car

All sorted and paid for with no fuss or bother. The only company I've ever stayed with beyond renewal.

susieclaytonv6@gmail.comLevel 1

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Car Insurance...competitive prices

Easy to renew and competitively priced.

Nick RLevel 1

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Aviva - good all round provider

Health insurance in particular excellent value, good internet marketing site.

Anne CullinanLevel 1

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FAIRLY GOOD, BUT TOO MUCH SMALL PRINT WITH SUPRISING EXCUSIONS.

FAIRLY GOOD , BUT TOO MUCH SMALL PRINT, WITH SOME SUPRISING EXCLUSIONS. TELEPHONE MANNER OF AVIVA STAFF NOT TOO CUSTOMER FRIENDLY.

EMLYN JONESLevel 1

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Free security set up

A lot cheaper premium than the others and Free NEOS connected homesolutions set up

stephie55Level 1

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Helpful Service

Clear policies and helpful service when making a claim

Alistair SmithLevel 1

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Great customer service

I had to claim on my house contents insurance for the first time and the claim was handled really well with great customer service.

AndyLevel 1

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Aviva Home Insurance

I bought this policy using their online service, which was super easy to use, and the software guided me through the proceedure quickly. I thought the cover was perfect for the price of the policy. There is also an online help line, but I didn't need...

I bought this policy using their online service, which was super easy to use, and the software guided me through the proceedure quickly. I thought the cover was perfect for the price of the policy. There is also an online help line, but I didn't need to use this, as everything was straight forward.

monkeymiaLevel 1

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Great insurer

Great price and customer service was always excellence when I needed it!

Mark BlumireLevel 1

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Very good, very easy

A good experience with Aviva car insurance. Efficient staff.

Kath AmisLevel 1

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Faultless

Good value, settled a claim quickly and trouble free.

miramarsimonLevel 1

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Easy to sign up

Easy to sign up, can't comment fully as we never had to claim and in my opinion that is the true measure of an insurance company.

mrseddLevel 1

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