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Ratings based on 440 reviews Last review 15 minutes ago
4.19 / 5Great overall rating

Aviva reviews written by our Smart Money People can help you to find out what life as an Aviva customer is really like. As one of the UK's largest insurance companies, Aviva has sold millions of insurance policies across many products. Read and write...

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Aviva reviews written by our Smart Money People can help you to find out what life as an Aviva customer is really like. As one of the UK's largest insurance companies, Aviva has sold millions of insurance policies across many products. Read and write Aviva reviews today, and together we can help to increase trust and transparency in Financial Services.

5 218
4 135
3 29
2 5
1 33

Your Aviva Reviews (440)

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22nd September 2018

Aviva Home Insurance

I bought this policy using their online service, which was super easy to use, and the software guided me through the proceedure quickly. I thought the cover was perfect for the price of the policy. There is also an online help line, but I didn't need...

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I bought this policy using their online service, which was super easy to use, and the software guided me through the proceedure quickly. I thought the cover was perfect for the price of the policy. There is also an online help line, but I didn't need to use this, as everything was straight forward.

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19th September 2018

DO NOT BUY INSURANCE FROM AVIVA!!

Do not buy insurance from Aviva!...

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Do not buy insurance from Aviva!
Worst company to deal with when you submit a claim.
2 months since a car accident where the other driver was at fault and charged and I still have not received a penny for my vehicle which Aviva wrote off.
On July 27, 2018 I was involved in a car accident where the other driver came out of a side street and side swiped my vehicle. Police was called, and the other driver charged since he was clearly at fault. Police filed a report, and, in turn, I submitted a claim with Aviva Insurance same day. Found out other driver has same insurance company. Aviva wrote off my vehicle though damage did not seem extensive to me. They low balled the value of my vehicle ($8,000 CDN). I made an argument that it should be more ($11,000 CDN) and submitted repair/upgrade bills to make my case. They responded that they will investigate but also pressured me into giving up my rental car within 5 days after the accident though rental cost were way below what I was entitled to. I was subjected to 2 lengthy interviews by Aviva that were more like interrogations questioning the accident and costs. Asked for a detailed written report from me and asked for a witness signature, Commissioner for Oaths, which resulted in lawyer fees. Before I obtained the signature, I sent a filled-out form (that had no instructions) to Aviva requesting a review to ensure it was completed correctly so it would not be rejected. Review came back good. I got the signature and submitted the form. It was rejected within 3 days by Aviva. Reason: "said loss was caused by" should have said "Collision" while I wrote in "Improper left turn by other driver". I refilled it out and got a new signature which resulted in more lawyer fees. 2 weeks since I submitted and still no response. I phoned the Aviva representative several times. No response and left voicemails. It is now Sep 19 and almost 2 months since accident and no compensation from Aviva.
Next stage is to get a lawyer and start litigation.
I have had insurance from Aviva for just over 10 years and paid them over $60,000 CDN in fees and this is how they treat you when you make a claim, and not a large one at that.
I have since cancelled my cars insurance, house insurance and cottage insurance with Aviva.
DO NOT BUY INSURANCE FROM AVIVA!

Write a review
19th September 2018

DO NOT BUY INSURANCE FROM AVIVA!!

Do not buy insurance from Aviva!...

Read more

Do not buy insurance from Aviva!
Worst company to deal with when you submit a claim.
2 months since a car accident where the other driver was at fault and charged and I still have not received a penny for my vehicle which Aviva wrote off.
On July 27, 2018 I was involved in a car accident where the other driver came out of a side street and side swiped my vehicle. Police was called, and the other driver charged since he was clearly at fault. Police filed a report, and, in turn, I submitted a claim with Aviva Insurance same day. Found out other driver has same insurance company. Aviva wrote off my vehicle though damage did not seem extensive to me. They low balled the value of my vehicle ($8,000 CDN). I made an argument that it should be more ($11,000 CDN) and submitted repair/upgrade bills to make my case. They responded that they will investigate but also pressured me into giving up my rental car within 5 days after the accident though rental cost were way below what I was entitled to. I was subjected to 2 lengthy interviews by Aviva that were more like interrogations questioning the accident and costs. Asked for a detailed written report from me and asked for a witness signature, Commissioner for Oaths, which resulted in lawyer fees. Before I obtained the signature, I sent a filled-out form (that had no instructions) to Aviva requesting a review to ensure it was completed correctly so it would not be rejected. Review came back good. I got the signature and submitted the form. It was rejected within 3 days by Aviva. Reason: "said loss was caused by" should have said "Collision" while I wrote in "Improper left turn by other driver". I refilled it out and got a new signature which resulted in more lawyer fees. 2 weeks since I submitted and still no response. I phoned the Aviva representative several times. No response and left voicemails. It is now Sep 19 and almost 2 months since accident and no compensation from Aviva.
Next stage is to get a lawyer and start litigation.
I have had insurance from Aviva for just over 10 years and paid them over $60,000 CDN in fees and this is how they treat you when you make a claim, and not a large one at that.
I have since cancelled my cars insurance, house insurance and cottage insurance with Aviva.
DO NOT BUY INSURANCE FROM AVIVA!

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