Aviva Reviews Winner of 'Best Life Insurance Provider' in the 2017 Insurance Choice Awards

Speedy Diagnostic that excludes diagnostic

So, you buy this insurance thinking that you pay a little extra to avoid long waiting lists in this pandemic in case you need diagnostics whether anything is wrong - it's in the name - Speedy diagnostic, skip queues...

So, you buy this insurance thinking that you pay a little extra to avoid long waiting lists in this pandemic in case you need diagnostics whether anything is wrong - it's in the name - Speedy diagnostic, skip queues etc.
But once you need diagnosing (ultrasound is means to diagnose something afaik), then it isn't included, so essentially you have to join NHS queues to have it done. Of course they say it's in the term and condition however I failed to find where. Complete and utter waste of money!

Dre

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Great Service

Great customer service at purchase and claims . Very prompt responses

Karen Oliver

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Rip off on child's health insurance premiums.

I bought health insurance policy for my kid when he was not even 2 y.o. - I was an older mother, he started having bad colds when starting nursery - so I bought for the peace of mind. 5 years on, not a single claim - the premium is up almost twice. I...

I bought health insurance policy for my kid when he was not even 2 y.o. - I was an older mother, he started having bad colds when starting nursery - so I bought for the peace of mind. 5 years on, not a single claim - the premium is up almost twice. I tried to talk to them about it last year, wondering what happened to "no claim bonus" - no result, the agent was absolutely dreadful. Avoid this company, try something different for the sake of your money, or just set money aside as your emergency fund.

Katya

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Bad service, no communication

As the title says, avoid this company if you want a peace of mind. Also the Portal is horrible to use and developed by chimpanzee.

Woolsy

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Aviva portray a professional consumer focused business but the consumer experience is completely to the contrary. image

I held a Pension with Aviva and my protracted nightmare began upon maturity, just when you need support. The misguidance commenced in 2013, with obstructions in concluding my pension option. This started the ongoing theme of misinformation to me...

I held a Pension with Aviva and my protracted nightmare began upon maturity, just when you need support. The misguidance commenced in 2013, with obstructions in concluding my pension option. This started the ongoing theme of misinformation to me regarding managing my policy, providing continuing inaccurate guidance and deliberate obstructions for preventing the withdrawal of my pension as a lump sum within my statutory rights during 2019. Though they managed to send me through annuity forms to retain my funds in Aviva, offering an appalling return. When I finally secured acknowledgement, after numerous time consuming phone calls, I could remove my funds as a lump sum, Aviva obstructed this by sending out incorrect forms not relating to my policy.
During August and September 2019, I persevered with many hours of my time, conducting verbal and written dialog, with a conciliatory mind-set for resolving the barrage of obsceneness portrayed by Aviva. Aviva continued to obstruct my rights for withdrawing my funds.
I have now received my funds but Aviva continued to fail to recognise the full magnitude of the suffering, distress, inconvenience and personnel financial loss I endured through Aviva’s actions. Then they proceed to carry out an internal review on my submitted grievance, though regrettably they adopted a narrow perspective on their deliberations on both events and remuneration for addressing their non alinement to defined practices. They refused to acknowledge malpractices and accept liability. I'm currently forced to take action outside Aviva to bring this awful experience to a conclusion.
I could again see I’m not an isolated case. In 2019 Aviva received 11,025 pension complains, with 74.2% being justified
I'm sharing this experience to enlighten people dealing with Aviva, of their complete lack of professionalism and integrity they have for their customers
I sincerely hope sharing this experience will guide others to review their forward plans

Phil Spicer

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Pointless

We took this out for entire family. Every time we wanted to go private they had a reason why we couldn’t, even though when we bought the policy they were reassuring us it would be used for anything other than pre existing conditions. It was such hard w...

We took this out for entire family. Every time we wanted to go private they had a reason why we couldn’t, even though when we bought the policy they were reassuring us it would be used for anything other than pre existing conditions. It was such hard work getting any treatment/ appointments through them it was easier just to wait for nHs appointments

Charlotte

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Disappointed

from initial contact to claim to the decision took over 3 weeks. They declined my claim despite never having my current complaint before. This company is not a company to do business with. I have today cancelled my account with them. To make matters...

from initial contact to claim to the decision took over 3 weeks. They declined my claim despite never having my current complaint before. This company is not a company to do business with. I have today cancelled my account with them. To make matters worse this was my first claim. Dont be fooled by what they tell you to get your money. Stay well clear. You have been warned.

Rob Fryer

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too expensive

don't care about customers..no chance to cancel your policy and to get some refund..

Valentin Mihali

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Avoid at all costs

10 years a customer, never claimed once, pay over 100 monthly. During pandemic i call only to be told I cannot see a GP....

10 years a customer, never claimed once, pay over 100 monthly. During pandemic i call only to be told I cannot see a GP.

Soon after i want to cancel then they start dragging their feet until i become confrontational.

There are some experiences we shouldn't go through in life, this is one expensive experience. I am here to advise people to avoid such experiences as it never ends in your favour

Gboyega Odunaiya

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Don't waste your time or money

I paid up to this service through my company healthcare. It has been the case of endless calls and emails; endless assurances that they will set up my account....

I paid up to this service through my company healthcare. It has been the case of endless calls and emails; endless assurances that they will set up my account.
Beyond being frustrating, Aviva have proven themselves incompetent and incapable of even setting up customers who have paid for the service.
Right now, over a month has passed by and I have no access to this 'benefit'. I've used other private health providers for most of my adult life. Aviva is by far the WORST.
Avoid at all costs.

Disappointed Corporate Customer

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NEVER, NEVER, NEVER USE THESE PEOPLE, RIP OFF!!!!

Had a policy through my business for 3 years, one claim, one refusal, arrogant staff when I explained that I wanted to cancel my policy, I was greeted with a smug laugh, now saddled with a £5000 bill!!

Chris

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Clowns or thieves?

As quite a few others here, after many years of paying my fees and never claiming, I found myself in need of a doctor consultation online and I tried to obtain one through their promised online doctor appointment service. The first obstacle, you have...

As quite a few others here, after many years of paying my fees and never claiming, I found myself in need of a doctor consultation online and I tried to obtain one through their promised online doctor appointment service. The first obstacle, you have to do it through their app: this turns out to be cumbersome, unfriendly, unnecessarily complicated, obtuse and over demanding. I am not sure if this app has been designed with an intent of taking the mickey or just by a bunch of unqualified ignorant but arrogant dunces. Never mind, however, once you have done all you had to do, including finding an access code which should be in your policy but isn't, you find that it does not work. It just doesn't. There is a number for support but it does not answer except with a message that they don't take calls because of the current situation. Thanks a bunch, you thieves. Shame on you Aviva, I spent so many thousands with you over the years and this is what I get the first time I need you. Shame.

Marco

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Ripp off merchants

The GP app does not work in spite of repeated emails. Resources given to NHS England due to pandemic which is fine with me. However these ripp off bastards expect me to pay my regular premiums and NOT ABLE TO ACCESS ANY BENEFITS !!!!

Tariq Musaji

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Aviva Pension

Spoke to Lee Johnstone to inform of my husband's passing and make a claim on his pension. Lee was so helpful and patient, considering I had to go off to find relevant documentation. I kept apologising and he was so reasurring and didn't mind holding....

Spoke to Lee Johnstone to inform of my husband's passing and make a claim on his pension. Lee was so helpful and patient, considering I had to go off to find relevant documentation. I kept apologising and he was so reasurring and didn't mind holding. Really appreciate the dedication during this difficult situation the country is currently facing

Amelia

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Champions in red tape

Trying to get my pension transferred to another provider has been like pulling hen’s teeth. Started the process in early December and still ongoing. They are requesting rafts of information going back more than 16 years - seems to me just an excuse to ...

Trying to get my pension transferred to another provider has been like pulling hen’s teeth. Started the process in early December and still ongoing. They are requesting rafts of information going back more than 16 years - seems to me just an excuse to keep my money.
Keep well clear of these arrogant people !

Owen Edwards

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Good Price Car Insurance

Competitive prices as you would expect from such a big company, but also great customer service which maybe you wouldn't.

Nick R

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Very good customer experience, for a new driver.

Aviva were one of the only companies that would insure me on my dad's lease car, when I had passed my test. It was so useful that they charged a reasonable price for the insurance and the insurance itself was very good value for money.

Violet Phillippo

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Unacceptable customer service

Pension transfer is a joke. Over three months constant emailing....you cant ring them. Im retiring and can't get my own money out the claws of this dreadful business. Companies. Keep you employees pensions away from these people!

Andrew

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Great

Having never invested before, a Stock and Shares ISA with Wealthify Aviva was an easy, simple and clear route to start investing. With great help from the customer service team and an easy to use webite/app to add, remove and keep track of funds....

Having never invested before, a Stock and Shares ISA with Wealthify Aviva was an easy, simple and clear route to start investing. With great help from the customer service team and an easy to use webite/app to add, remove and keep track of funds. along with great returns!

J

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Pension fund

Easy to use website. Good experience.

Donna

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