Aviva Reviews Winner of 'Best Life Insurance Provider' in the 2017 Insurance Choice Awards

Slow slow slow claims service

The claims assistant was desperate to categorise my referral to a cardiologist as a pre-existing condition. I reported slight heart tremors in June but was given the ok by doctor. He asked how long had I had the heart tremors and he was desperate for...

The claims assistant was desperate to categorise my referral to a cardiologist as a pre-existing condition. I reported slight heart tremors in June but was given the ok by doctor. He asked how long had I had the heart tremors and he was desperate for it to be 3 months so it was before my policy started. No it isn’t the same thing, no it isn’t a pre-existing condition. I now have to wait four weeks for a doctors appointment to fill out a form then a further five days for Aviva to make a decision. Unacceptable. I would be seen quicker with the NHS (that’s if I haven’t collapsed with heart failure by then).

CJLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Aviva/ dishonest cheaters

Aviva are completely crooked, they failed to settle my claim after a four and a half month wait...

Aviva are completely crooked, they failed to settle my claim after a four and a half month wait
I provided everything they asked and more including photos of the accident
My vehicle had been involved in a hit and run
Aviva disputed that it could of happened the way it did and may as well called me a liar although I had been with aviva for ten years having never had a claim in the past from them. The acted in a very unprofessional manor and never returned my calls even when I called them repeatedly over a four and a half month period
Very bad business in my opinion
Completely unprofessional
I’m taking them to court
And shall continue to post my experience.
I hope you don’t find out the hard way, like I did,
About aviva
When you look at there own web reviews page, it paints a picture of happy customers, but all the reviewers on other sites seem to feel the same way as I do
Look for yourself

Remus GillanLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Rubbish Website & Awful Customer Service Response Times

My employer has just swapped to Aviva as my Pension Provider and I am already having a very bad experience. The Website is very hard to use when it comes to swapping from my existing investment option to different funds. I tried phoning up their...

My employer has just swapped to Aviva as my Pension Provider and I am already having a very bad experience. The Website is very hard to use when it comes to swapping from my existing investment option to different funds. I tried phoning up their customer support and was put through to the wrong department. It has already taken 27 minutes (still waiting) to register a complaint. I haven't even managed to get through to someone that knows what they are doing yet!
My recommendation is to swap your money to a more professional organisation such as Hargreaves Landsdown, AJ Bell or Fidelity.

Mark WillisLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Was bad a long time ago,no problems now

Was let down when I was a new driver,15years ago. But. I conplainnts now. Competitive price. Just have to be a lucky driver so I don’t have to claim again I hope!!

RachelLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great for new drivers

Competitively priced car insurance for a new driver, which was really useful.

Violet Phillippo Level 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

affordable coverage

My first life insurance - easy affordable simple

PenelopeHicklingLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great car insurance provider

I am enjoying my time at Aviva. They always provide with effective cover and when i fall into financial difficulties, there are always there to help

Sas EttehLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Customer really does come first

We actually decided to go to Aviva as a Customer after our car was in a...

We actually decided to go to Aviva as a Customer after our car was in a bump.
We was parked when a elderly Gentleman drove into us.
He was a customer of Aviva and they got in touch with my husband immediately and got our car fixed. We was so impressed my husband took out Aviva Car Insurance and it was great value.

Marie NicklinLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Death Insurance

My family has this insurance for my Step-Mother. Aviva were understanding, prompt and clear during the claim process. Highly recommend.

SMITHGGLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great

Great service received from Aviva

NikkiLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great service on the phone

The call handler was extremely politely, friendly yet professional. I was impressed.

EastyLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Home insurance

First time home insurance and offered great value cover for my requirements along with great telephone customer support when it came to questions. So far, so good!

TomLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Efficient telpehone service

A good understanding of renewal policies when conducted with an adviser over the telephone,. a friendly and understanding approach

paul denhamLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Easy to renew, decent and online car and home insurance app

Fairly competitive renewal prices with an easy to use app with car insurance and home insurance documents all in one place.

fremedLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Reliable and good rates

I have multiple products with Aviva, and they reward me with a multi-product discount. That's quite a treat for my loyalty. The car insurance works well. I never had to make a claim. I like how they provide all the information I need to make a...

I have multiple products with Aviva, and they reward me with a multi-product discount. That's quite a treat for my loyalty. The car insurance works well. I never had to make a claim. I like how they provide all the information I need to make a decision in the annual renewal.

PGLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Easy to set up

We set up life insurance with Aviva years ago, great online service and was really easy to apply

EmmaKLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Good Value

Multicar insurance gives good value cover and big savings on individual policies.

ColinLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Difficult to claim for damage

Our roof suffered storm damage. We took photos, tried to claim. Aviva insisted on a quote for repairs. But to get a quote we must install scaffold to enable contractors to access the roof. Aviva won't pay for scaffolding before we get a quote. Catch...

Our roof suffered storm damage. We took photos, tried to claim. Aviva insisted on a quote for repairs. But to get a quote we must install scaffold to enable contractors to access the roof. Aviva won't pay for scaffolding before we get a quote. Catch 22. Over 18 months later, still have not been able to get repair done under insurance cover.

Fiona jkLevel 2

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Renewal - cheaper

Rather than having to phone up and haggle for a reduced premium, they sent a slightly reduced quote for the renewal. Refreshing sense of customer loyalty!!

Simon BourneLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

very well priced

was paying a third party broker 3 times the amount for the same cover so was very happy with the price

Alan BurtonLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review